Lake Norman INFINITI

Professional, excellent dealership! ! Had major issues with my QX60, and I thought my opinion of the place was about to change, but through a few days of back and forth, Dennis Armstrong ! Had major issues with my QX60, and I thought my opinion of the place was about to change, but through a few days of back and forth, Dennis Armstrong and Jan Bann got things moving in the right direction. Actually they both went above and beyond to resolve my issues. I can't thank them enough!!!!!! I love my Infinity, and I love this dealership!!!!!! More

I am always immediately greeted upon arrival. Recommended services are explained and responses to my questions are thoroughly explained. Professional and friendly service representatives. Recommended services are explained and responses to my questions are thoroughly explained. Professional and friendly service representatives. More

They called ME because I was selling a pickup they "wanted." Wanted to STEAL is about it. I told the salesman, under absolutely NO UNCERTAIN TERMS that I did NOT want to waste time. They led me to "wanted." Wanted to STEAL is about it. I told the salesman, under absolutely NO UNCERTAIN TERMS that I did NOT want to waste time. They led me to believe we had a chance at the deal I laid out but after arriving, we ended up TEN THOUSAND DOLLARS APART from our understanding via the conversation that got me there. I hope Karma finds this store. More

Service is always prompt and to date completed as requested. Never pressured to take care of more than I can afford. requested. Never pressured to take care of more than I can afford. More

Worked with Jalen to purchase a 2012 Corvette GS. Transaction went pretty smooth as we flew in from Michigan to purchase the car. The car was as described. Clean and in very nice condition other than Transaction went pretty smooth as we flew in from Michigan to purchase the car. The car was as described. Clean and in very nice condition other than the slight overspray on the paint. Probably due to the touch up on the front fascia. Overall satisfied with the purchase and Jalen did a nice job facilitating the transaction. More

They have great people working at lake Norman Infiniti and they are really friendly people and they are really friendly people More

Bought a 2017 camaro SS with 30k miles.This car Bought a 2017 camaro SS with 30k miles. This car dealership had the courage to sell me the car and not even a month after buying the car it’s in the Bought a 2017 camaro SS with 30k miles. This car dealership had the courage to sell me the car and not even a month after buying the car it’s in the shop because the header bolts that were “put back in” were missing or the wrong ones and now Chevy wants to charge me $600+ labor to fix the problem. I believe strongly in my heart Infiniti of LKN should be responsible for the payment to fix this issue. There’s no way a mechanic missed this problem that is if you look at every car before you sell it used. If your mechanic didn’t notice then hire someone else. I recommend going elsewhere to buy a car considering I shouldn’t be dealing with this. I didn’t buy a car to buy its problems. Infiniti said they’ll let me know if they’ll help me with paying for their mess up and if not this car will be going back. More

Purchased a car and was told that they would contact me about extended warranty as the normal one that they used would not work with the car purchased. Less than two months later engine is locked up, no o about extended warranty as the normal one that they used would not work with the car purchased. Less than two months later engine is locked up, no one has contacted us about warranty, and now being told that they can do nothing to help us. $10,000 to replace engine. More

Jana is the best service advisor , Jaylen as is the best salesman , and Victor is the best service advisor manager. I have 4 cars , and trust me I don’t like going to any except Infiniti of Lake Norma salesman , and Victor is the best service advisor manager. I have 4 cars , and trust me I don’t like going to any except Infiniti of Lake Norman ! More

Service consultant was nice and knowledgeable. Waiting area extremely clean. Just an overall great experience. area extremely clean. Just an overall great experience. More