Lakeland Ford

Michele was awesome to have as our salesperson. She was very knowledgeable and helped us make the right decision without pushing us to make one we weren't comfortable with. We were very happy with our expe very knowledgeable and helped us make the right decision without pushing us to make one we weren't comfortable with. We were very happy with our experience and would buy a car here again. More

Michelle was a pleasure to work with. She made me very comfortable, setting an easy rapport right from the start. She mad me feel like no question was too idiotic, and she presented her knowledge of the comfortable, setting an easy rapport right from the start. She mad me feel like no question was too idiotic, and she presented her knowledge of the vehicle in a concise, easy for me to understand way. Michelle's professionalism was head and shoulders above a couple of the other local dealers I had visited. I would definitely return to Lakeland Ford and Michelle to purchase another vehicle. More

I HAVE WORKED WITH CHAD IN YOUR SERVICE DEPT. ON SEVERAL ACCASIONS AND HE HAS BEEN VERY COOPERATIVE AND PROFESSIONAL. MY FIRST VISIT AT YOUR DEALERSHIP WAS FOR BODY REPAIR AND SADLY YOU ARE CURRENTLY WORKIN ACCASIONS AND HE HAS BEEN VERY COOPERATIVE AND PROFESSIONAL. MY FIRST VISIT AT YOUR DEALERSHIP WAS FOR BODY REPAIR AND SADLY YOU ARE CURRENTLY WORKING ON THE CAR NOW. I HAVE WORKED WITH CHRISTIA,BODY SHOP MANAGER, AND CURRENTLY WITH KC AND THEY HAVE BEEN HELPFUL & PROFESSIONAL IN EVERY WAY. THESE ARE PEOPLE I KNOW BY NAME IN YOUR DEALERESHIP, BUT THERE ARE OTHERS I HAVE HAD BRIEF CONVERSATIONS AND EVERYONE HAS BEEN FRIENDLY. YOUR COMPANY IS ONLY AS GOOD AS YOUR PEOPLE AND SERVICE. YOU CERTAINLY HAVE THEM COVERED. IN CLOSING,I HAVE SPENT SEVERAL THOUSAND $DOLLARS WITH YOUR DEALERSHIP AND IT HAS BEEN BECAUSE OF THE PEOPLE MENTIONED AND THE QUALITY OF WORKED PERFORMED.------PLEASE LET THEM KNOW AND KEEP UP THE GOOD WORK. HERSHEAL MCDONALD More

I had the most wonderful experience than I have ever had at a dealership. I have bought plenty of vehicles to consider being a judge. Michelle was my sales person and was very attentive to my needs in a v at a dealership. I have bought plenty of vehicles to consider being a judge. Michelle was my sales person and was very attentive to my needs in a vehicle. She worked very hard to make it less painful (as making a car purchase can be). Michelle was also very efficient, meaning she helped get things done in a speedy manner. Kris was my finance officer & did not waste time either & was very considerate & helpful. I was in and out of there in just a couple of hours. Whereas, I have spent a FULL day at other dealerships and would still have to go back for something. I recommend Lakeland Ford (Lakeland Auto Mall) to any and everyone. They're the best!!! More

This was the best car buying experience we've had in a very long time. We were greeted promptly, we explained what we wanted (Michelle listened) and had a deal in 90 minutes. The car we drove exceeded o very long time. We were greeted promptly, we explained what we wanted (Michelle listened) and had a deal in 90 minutes. The car we drove exceeded our expectaions and we feel we received a fair trade-in value for our old car. The buying experience was not the typical back and forth to the back room to discuss it with the manager. We negotiated several times and agreed on a price. The staff were all friendly. I would highly recommend dealing with Michelle at Lakeland Ford. More

Great, Fast Experience. Aubrey was a pro who followed up and actually scheduled my first oil change. I have bought over 20 cars and Lakeland Automall gets my thumbs up. and actually scheduled my first oil change. I have bought over 20 cars and Lakeland Automall gets my thumbs up. More

Great customer service. Will is the best salesman we've ever dealth with. He listens to your needs and works very hard to create the perfect match with what you want and can afford. Denver is a great cus ever dealth with. He listens to your needs and works very hard to create the perfect match with what you want and can afford. Denver is a great customer servie Manager, and if you have any concerns about ANYTHING, he is the one to go to. Both Will and Denver went the extra mile and exceeded our expectations! More

Greg was not pushy at all and fun to work with. He helped me find a good fitting car for me. We did a long walk around the lot and checked out the inventory and different options certain models provided. In me find a good fitting car for me. We did a long walk around the lot and checked out the inventory and different options certain models provided. In the end I was very happy with my choice of selection and have been still! More

The people (Mr. Grove)in the parts department seem friendly enough. I purchased a pre-owned (nice way of saying: "USED") Isuzu SUV a little over two years ago from another local dealer. The vehicle wa friendly enough. I purchased a pre-owned (nice way of saying: "USED") Isuzu SUV a little over two years ago from another local dealer. The vehicle was in perfect condition when I bought it but in very good condition none-the-less. I'm the type of person who follows "the manufacturer's" recommendation(s) as to the service and upkeep of the product, in this case a motor vehicle. Typical of most automobiles purchased second or third hand is existing issue(s), and most reasonable people expect to have some parts in need of repair or replacement. I expected to find problems as I got to know the vehicle and I did. Nothing I couldn't take care of myself with my own tools and a subscription to www.alldata.com. However, even though I am no stranger to getting greasy, I know which tasks I am comfortable with and those I am not. Replacing the water pump and timing belt components went off without a hitch. Here is my gripe with Lakeland AutoMall: (1) Parts Stocked = Nothing so far (2) Parts Pricing = Outragously high (one little light bulb for the instrument cluster @ $ 7.89 each, I needed 5), the water pump I picked up from a local "import parts" store because the dealer price was 6.547 times higher for the same "Aisin" pump, Dealer stocked (see number 1), Other source in stock, (Y). (3) Parts, Dealer Only = Parts that are a DEALER ONLY ITEM are not only not stocked but must be ordered from some place on the other side of the planet. Getting parts takes a while! (4) SERVICE DEPARTMENT = Remember the mention of task(s) not comfortable with? I guess Lakeland AutoMall's Service Department is uncomfortable with performing a manfacturer recommended maintenance proceedure beyond most owner's ability. Isuzu recommends engine valve service (adjustments to clearances and lash) @ 60,000 miles. I was able to contact the original owner and of course no such maintenance had been performed. I took the vehicle to Lakeland AutoMall to have an Isuzu certified mechanic handle this particular job, as I do not feel at home with setting valve tolerances. On arrival I spoke with a young lady in the service writer's booth who asked an older gentleman in the room: "We don't do valve maintenance do we?" and "Nope, they don't need it unless there's something wrong with 'em." I explained what I had read from Isuzu and was nicely advised to find a "small shop that does stuff like that." Thanks folks! Nothing like customer service. More

I bought my Sonata from Lakeland Auto Mall a few years ago. This Sonata was the 1st new car I've ever owned that I NEVER had to return to the dealer for any adjustments or warranty repairs! So, I fell in ago. This Sonata was the 1st new car I've ever owned that I NEVER had to return to the dealer for any adjustments or warranty repairs! So, I fell in love with Hyundai products! However, when I decided I wanted a Genesis coupe my bad feelings resurfaced and I went to every Hyundai dealer in Central Florida...other then this dealer very close to me. The salesman, Paul, played so many games...years later, I'm still bitter. This is a shame 'cause my mom bought a Sonata from a different salesman, Travis, who was straight forward and honest. She will not go back there either 'cause an HONEST employee she had befriended whispered to her on her last visit that she did not need the things done to her car that the service manager was trying to get her to come back for...before a "break down on a lonely road". Well, she did return once to take the HONEST employee some home made cookies! My recent gripe with Lakeland Auto Mall is that, in my opinion, there website was full of LIES! When I was trying to locate the perfect Genesis coupe I used the Hyundai site to search the inventory of dealers in central FL. They had listed EVERY COLOR, EVERY MODEL, etc. that's possible for a dealer to sell as in their inventory! I believe...no...I KNOW this dealership speaks with forked tongue! More