Lakeland Genesis
Lakeland, FL
Filter Reviews by Keyword
By Type
Showing 40 reviews
Tom Wolf was an amazing salesman. I purchased the Zurich protective and the department that applied it didn’t care enough to make sure they removed all of that white residue from my n I purchased the Zurich protective and the department that applied it didn’t care enough to make sure they removed all of that white residue from my newly purchased vehicle. Now I have remnants of Zurich in several crevices and still remaining in several spots of my GV80. Again “Tom is an amazing salesman”, but for a $102,000 vehicle, I expected them to Atleast make sure the truck was detailed properly by removing that white powdery residue after applying the protective coating. That bothers me dearly, and I had a bad experience with an employee that kept calling me “This lady”, at the body shop. More
Mark Skaggs was amazing. Very friendly and patient. Four stars were given due to the GSM Elvis. He was extremely rude and overbearing. Had it not been for Mark and the be Very friendly and patient. Four stars were given due to the GSM Elvis. He was extremely rude and overbearing. Had it not been for Mark and the beautiful Genesis I bought I would have walked away. When you spend a lot of money for a luxury vehicle, you expect excellent customer service. Elvis could learn a lot from Mark. More
Mark Skaggs was awesome. He really went above and beyond helping us with our Genesis GV80. I would recommend him to all of our friends. Very professional young man. He really went above and beyond helping us with our Genesis GV80. I would recommend him to all of our friends. Very professional young man. More
I would like to acknowledge that Lakeland Genesis went above and beyond to do everything to correct my previous experience on April 24, 2023. I was pleased and overjoyed with the timely response and res above and beyond to do everything to correct my previous experience on April 24, 2023. I was pleased and overjoyed with the timely response and resolution for my situation. Thank you, Clay for your assistance. More
Very good personal service. Answered all our questions and followed up. We visited multiple Genesis dealerships and Lakeland Genesis easily won our business. Answered all our questions and followed up. We visited multiple Genesis dealerships and Lakeland Genesis easily won our business. More
What to say. COVID era car shopping is at best difficult! My wife and I had a specific car and color requirement. Tom Wolfe took our request a year ago. He contin COVID era car shopping is at best difficult! My wife and I had a specific car and color requirement. Tom Wolfe took our request a year ago. He continued searching for the specific vehicle we wanted throughout the year. Serendipitous chance dropped our exact requirement in his lap. He advised us immediately we purchased the car. Very pleased with his efforts. More
I have a Genesis G70 . .... These people don't know what they are doing in the service department. I would highly recommend that you visit another Genesis dealership with th .... These people don't know what they are doing in the service department. I would highly recommend that you visit another Genesis dealership with the true Genesis touch. I drove one hour away to Genesis of New Port Richey where their service representatives know what they are doing. AT the Genesis in Lakeland. I paid for an unnecessary service to my car that left my car with the same problem before the service was rendered. More
With in 2weeks we bought two 2023 GV70 from Tom , Torre & Lalkeland genesis need we say anymore Lu the manager & Abbu from ginana r were just awesome Best experience ever buying new car in last 25 years Lalkeland genesis need we say anymore Lu the manager & Abbu from ginana r were just awesome Best experience ever buying new car in last 25 years More
Very well run. Representatives are very professional and knowledgeable. They walked me through all phases of the deal. Representatives are very professional and knowledgeable. They walked me through all phases of the deal. More