Do not buy here!!! These people are crooks. I purchased a brand new car from this facility. During the delivery process (after being detailed by their best guy) I noticed little specs of what I thought was touch up paint on the car. I brought this to the dealers attention and they ensured me it was sap and debris from the lot and that they could and would remove it. The GM at this dealer said they never touch up a new car. They gave me a we owe that I could use over the next 30 days to remove the sap. After seeing what their best guy could do I decided to take this to a professional. The professional told me that this debris couldn't be removed and that I should take it back to the dealer. I went to a closer Toyota dealer and spoke to a service guy who has been in the paint business for over 20 years. He pointed out that there was dirt underneath the paint and also noticed body filler. He immediately pulled up a report that indicated that the dealer had taken this to a body shop and had lots of paint and body work done to it. This original dealer knew all about this and sold me the repaired car as if it were a brand new car. This was not a brand new car anymore and this work was supposed to be disclosed to me which it was not. This is car fraud and needless to say I am involved with Lawyers and have sued this dealer. I have had estimates done from reputable body shops to repair this brand new car and it is just under 5000.00 in repairs needed to repaint several panels on this car. I bought this car in August of 2012 an am currently waiting for the dealer to reply after being served by the lawyer. These people are crooks and I hope that this word gets out so others do not get ripped off.

it is now May of 2013 and I am still going through a lawsuit

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the dealer cleaned some tar off the car mats with a powerful cleaning solution and the smell was horrific. the mats were disposed of and the dealership never responded to our complaint.

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Lied to us about a used car, major oil leaks refused to help us when we had the car less then 48hrs.No return calls.

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Very good service. My husband worked on the Internet with them before we purchased. When we got to the dealer the car was exactly what we wanted. Everything was just the way they said, and everything went smoothly. The paperwork takes a while to do, but that is just buying a car. Everyone there was real friendly. And we love our new car. Very good experience.

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I went in to purchase a new vehicle. The sales person I dealt with last was names Edward. He was condescending in his approach, his friendliness felt more like an act than a genuine display of appreciation for a customer. I asked him from the beginning to be up front and honest with me about everything. Later in the deal when I was signing papers I was finding he was hiding information and actually out and out lied to me. Lost trust with the sale and the dealership!! I ended up driving an hour and 1/2 out of town to another Toyota dealership that was honest and got me an excellent deal!

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We just purchased another car from this location. This time a Tundra. What a great experience, again. It was good the first time and this time it was like working with family. We got a great price on the truck, the paperwork was made tolerable, why is there so much paperwork to buy a car? I know that's the government and not the fault of these guys. But even the title transfer was made easy for us because of the helpfulness of the gal in the title department. I really appreciated how the manager, Rob took extra time to make sure that he got all the things we wanted on this truck. He searched high and low and when he found one for us, he still made it so we could afford it. Thank you so much. We just sent a friend there to get a new truck because of the great service we got and that's how I found this place as I was googleing the info to send him. Oh and the other thing that I thought was so nice was that while we were there I asked about something on the last car we had purchased and they couldn't answer it then. But a week or so later I got a big envelope in the mail from them with the manufactures info on the part. How nice was that? We'll be back when we need cars for the kids!

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The internet staff was most helpful. Price was great. They delivered it to me in another city on same day. Would recommend to a friend. Good experience.

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Well, I was car shopping online and i put in a request for a SUV from Lakeland Toyota and they got back to me right away. So we got to talking over email. They answered my questions and told me they had the vehicle. We got everythinig together and so when I arrived it was all taken care of. They had the vehicle just as it said. I was very pleased with everyone. They were all very friendly. We had a few laughs and they showed me around. Joe was a good salesman and very helpful. We are so happy with the Toyota we purchased. The 4Runner was a great bargain for us. We wanted an SUV and found the right one.

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Everything was great. They had the car I wanted and they gave me $2000 more for my trade than they gave me at two other Scion dealers. Give these guys a shot.

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To start this review, the most important thing to note is that I HATE buying cars. This time I decided to do it differently and use the internet for the bulk of my legwork before we ever stepped foot on a dealer's lot. Enter Mike Ray and Joe Porter at Toyota of Lakeland. After I found the car we wanted, from there we received nothing but excellent communication and superb customer service. So, a formerly horrible dreaded situation is now something I'm okay with. They were honest, fair, and easy to deal with. The car is great and the transaction was simple. Can't ask for anything more!

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