When it was time to replace my 20 yr old RAV4, I turned to Michelle Drake in sales to help me make the transition to a 'new' or 'new to me' vehicle. She had been my service associate for years and in that position, she alone renewed my trust in getting my service performed at Toyota. Because of that, I knew she was the only person I wanted to talk with about choosing another Toyota. I never once felt that she had any intention other than to help me make the best choice for me, for my lifestyle, for my driving style, for my financial risk tolerance, for my expectations. I am now the very proud owner of a pre-owned 2013 PriusV. I have recommended Michelle Drake as the "go-to" sales associate at Lakeland Toyota and would again.