We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had interaction thusly (at old location in 2012). Daniel Delgado was our service advisor, and was excellent across the board. Thank you Daniel! The reasons we did not give an excellent rating had nothing to do with him, or even the dealership/service department at that location. We began our interaction needing new key fobs (+ programming). After a multi-point inspection, problems with boots on axles, drive axle itself, and other suspension + steering components were discovered. It became a more complicated endeavor than we anticipated. Unfortunately, a defective drive axle assembly was shipped and put in place. I only discovered a problem as I first drove away, and am not sure vehicle was test driven that first time (although it was not this location's fault for being shipped a faulty component). Additionally, another problem was discovered, i.e. worn bushings on lower control arms. Needless to say, turned out to be an expensive, inconvenient series of visits. We were without our vehicle for the better part of a week in total, and had to make several trips back and forth to the location.
Having said all that, the end result so far seems to be excellent, and the dealership + service department demonstrated good integrity in not charging extra for re-do work or defective part replacement. A courtesy car was provided throughout. Again, very happy with end result, and I commend Mr. Delgado for "hanging in there with us." Thanks also to the service department manager, who personally supervised things after the initial "snafu."
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