My Review Of Lakewood Ford:
Bought a 2002 Ford truck from these guys for a rock bottom price "As Is". It looked like a great truck with low mileage and I was a happy camper as you can see from my previous post. However, I took it home, parked it for a couple weeks and then went to use it and it wouldn't start. Symptoms were that the anti-theft keys were not programmed. Called a locksmith who told me the internal computer was bad. Because I bought the truck "as is", I didn't expect much, but I called Bill Montague who said "don't worry, we'll take care of it". A couple days later, they sent out a tow truck and towed it down to the dealership.
I got a call a few days later from the service manager who told me that indeed the in-dash electronics were bad and that it would cost $1400 to replace it. I told him I would talk to Bill and call him back. Bill said not to worry, he had the repair authorized. I was still a bit concerned. My past experience with car dealers was anything but satisfactory.
Got a call a couple of day later saying the car was ready and I drove down to get it, checkbook in hand. The service rep handed my paperwork through the window and told me to see billing. I went to the billing desk and opened my checkbook, took out my pen and was ready to write a check. Much to my surprise, the bill was ..... $0.00. Nothing for the thousand dollar part, nothing for the towing and nothing for the service, nothing, nada.
To say the least, I was astonished. When I bought I signed a paper saying that the truck was "as is" in BIG BOLD print. If I had bought this truck from Craig's list as I was expecting to, this would have been my bill to pay, no doubt about that. But, it seems as if Lakewood Ford stands behind its products and I cannot recommend them highly enough.
I'll be replacing my Camry in a year or two and I'll be calling Bill first to see what they have. If you value honesty and fairness, they should be on your list too.
BTW, this is an honest to goodness true story. Given my previous dealing with car dealers over the past 65 years, I can hardly believe it myself.
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7/23/2013 5:39:30 PM
Thanks so much for this amazing review! I'm absolutely thrilled to hear that Bill and the rest of our team were able to deliver a top-notch customer service to you. Your complete satisfaction with every aspect of our business is our #1 priority and we will always strive to achieve that goal! We hope we have the opportunity to continue earning your business and your kind words in the future! Thanks again, see you soon!
Greg Anderson-Operations Manager