About Lakewood Ford
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Lakewood Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
badgreentoad80
4/7/2012 11:16:19 PM
Overall Score: 
1.0
Reason for Visit: Sales (New)
I recommend this dealer: No
Employee(s) Dealt With: Do not want to mention name..
My Review of Lakewood Ford:
To whom it may concern,
I am writing you this evening with what I feel is a legitimate complaint about a Ford dealership here in Washington State "Lakewood Ford". I have been looking into purchasing a 2012 Ford Fusion Hybrid and found one here at this location that what seemed to be a great deal. The sticker price was $33,980 "CR 206257" and there was rebate sticker on the windshield of $2500. This caught my attention so I asked to get my trade in appraised in order to prepare for the purchase the next day. The next day when I called the sales representative that had been working with me to find out what they found my trade in was worth he said $19,500 and asked me if this would be good enough to earn my business. After I heard this I responded that I was hoping to get more close to $21,000.00 and he said that that could be done he just needed to talk to his manager. He also mentioned that the rebate sticker was not supposed to be on the vehicle that he had showed me and had me test drive. After hearing this I decided to call the manager and explained to him that there was a rebate sticker on the window of the car I wanted and that I only interested in the car because of the price that included the rebate. He said that he was sorry and that he would honor the rebate because it was a mistake made by the dealership and felt it was only right to do so. While I was on the phone with him my sales representative called so I promptly got off the phone with the manager and spoke with him about my trade in value. He said that his manager would give me $21,000 for my trade if I was still interested in purchasing the car. I told him I was and that I would be right in to do the paper work. Unfortunately when I arrived to the dealership the story quickly changed. They said that they would not be able to honor the verbal deal but would be able to do two others. Offer the new vehicle at the original price, $33,980 and $21,000 for my trade, or give me the new vehicle for $31,600 and only $19,500 for my trade. I am very disappointed by this because this is not the deal that was offered over the phone. Not to mention that yesterday I was offered a military discount of $500 but because of the new price negotiations I no longer qualify. I am active duty and I am station here at Fort Lewis Washington. I have purchased all my vehicles from ford but now I am reconsidering doing so this time because of this dealerships lies and deceit. Is this BAIT AND SWITCH!!
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Response from: Lakewood Ford
Added: 4/24/2012 7:08:11 PM
We are sorry to hear that you were left unsatisfied with your visit to our dealership. Customer service is our primary focus and we would appreciate the opportunity to work with you to resolve any misunderstandings that may have occurred. Please contact me directly so that we can grow our dealership in a more positive direction.
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
rebeccawoulard
3/17/2012 8:16:21 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Baitee & Dan Gomez
My Review of Lakewood Ford:
My Husband and I recently purchased a 2012 Ford Fusion from Lakewood Ford. We are overly pleased and satisfied with our car and their service. We had such a wonderful experience and would definitely go back and refer our friends! Today we found out we had a nail in our tire and we called services and they told us it would be $20 but when we got there and they were finished with our tire the told us we didn't owe them anything. We were again supper happy with the customer service. We love our car and love Lakewood Ford! Thank you so much!
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Response from: Lakewood Ford
Added: 3/19/2012 12:33:32 PM
Thank you so much for sharing your experience with us! Customer satisfaction is our primary concern and feedback like yours helps us make sure that we are on the right track. Please don't hesitate to call us in the future if there's anything we can do to improve your driving experience. Thanks again for choosing Lakewood Ford and don't forget to like us on Facebook and follow us on Twitter!
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
lekanor
12/12/2011 1:50:08 AM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Batie
My Review of Lakewood Ford:
Ask for Matt Batie. He's the nicest car salesman ever. The other salesmen here showed little interest in helping us, but he made it obvious he would do anything in his power to help us get what we wanted in a car. My family has bought two cars from him and he works very hard to get a good deal for you!
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Response from: Lakewood Ford
Added: 12/12/2011 12:16:51 PM
We would like to express our sincere appreciation that you have taken the time to share with us about your experience at our dealership. We are very glad to hear that you were pleased with the service that Matt was able to provide, although it is unfortunate that you were not as satisfied with the rest of our sales team. We always take the suggestions in our customer reviews to heart, and we look forward to growing in a more positive direction thanks to your help. Please let us know if you ever have any questions or concerns that we could help you with. We hope that you are enjoying driving your new cars! Make sure to like us on Facebook and follow us on Twitter for access to exclusive special offers and coupons.
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
dlsanda@aol.com
9/27/2011 8:41:30 AM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Fletcher
My Review of Lakewood Ford:
I just wanted to say thank-you to Kevin Fletcher! After a terrible experience at another dealer(Tacoma Dodge), Kevin worked patiently with me and walked me through buying the car I wanted! A beautiful 2010 Dodge Avenger! Even without the perfect credit score I was able to get the car payment I wanted! The entire process even with a couple of test drives was only 4 hours! It was amazing...thank-you Lakewood Ford! You have an awesome staff of friendly people! Donna Sandall
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Response from: Lakewood Ford
Added: 9/27/2011 4:20:44 PM
Thank you so much for taking the time to share about your time with us at Lakewood Ford. We always strive to provide an excellent standard of customer care, and we are pleased to hear that we were able to achieve this during your visit. We hope you are enjoying your 2010 Dodge Avenger, and we are thrilled to hear that Kevin was able to provide you with a great experience. If you should ever have any questions, or need anything, please do not hesitate to contact us.
Also, be sure to visit our Facebook and Twitter pages to see our latest news and exclusive offers!
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
Genebrown
9/18/2011 11:41:28 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Kevin Fletcher
My Review of Lakewood Ford:
We found the car we wanted on line and sent an email late Saturday night. The email was answered on Sunday morning, followed by a phone call at 11:30AM (not too early). When we arrived at the dealership, the car was parked right in front of the showroom door, and Kevin was there to meet us w/ a smile, a handshake, and a cup of coffee. We went for a test drive, and he looked over our trade-in. We had a particular interest rate in mind for financing, and the finance manager found us a rate 1/4 percent less. We had a value in mind for our trade-in, and the appraiser got within $300 of our expectations. The car that we bought (a barely used 2011 Jeep Patriot-2250 miles-not a typo-2250mi.) cost us $2000 under NADA retail. We are very happy, and the whole experience was relaxing and pleasant. It took only about 2 1/2 hours, including all the paperwork.
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Response from: Lakewood Ford
Added: 9/19/2011 1:09:23 PM
We appreciate you taking the time to share your experience about Lakewood Ford. We are happy to hear that Kevin Fletcher and our team were able to provide you with great customer care, and we hope that you are enjoying your 2011 Jeep Patriot! If you should ever have any questions or need anything, please do not hesitate to contact us. Also, be sure to visit our Facebook and Twitter pages to see our latest news and exclusive offers!
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
Focus420
8/3/2011 12:04:58 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Beattie
My Review of Lakewood Ford:
Matt & the entire staff were wonderful to deal with, from car selection, to financing and honestly explaining every step of the way. Our experience was quick, friendly & professional. Matt is the consummate pro at what he does & I wouldn't hesitate to go to him for future auto needs, and to recommend Lakewood Ford to everybody.
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Response from: Lakewood Ford
Added: 8/3/2011 1:26:23 PM
Thank you for taking a moment to share about your time with us at Lakewood Ford. We always strive to provide an excellent standard of customer care, and we are pleased to hear that we were able to achieve this during your visit. It is great to hear that Matt Beattie and our team could help find a car you love, and if you should ever need anything, please do not hesitate to contact us. Also, be sure to visit our Facebook and Twitter pages to see our latest news and exclusive offers!
Facebook: http://on.fb.me/jC8xJn
Twitter: http://bit.ly/mDNfCZ
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
tmd127@comcast.net
8/2/2011 12:19:14 PM
Overall Score: 5.0
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Robert Wolfe,Ray Ainsworth & Tina Heywood
My Review of Lakewood Ford:
Very friendly & helpful :)they went out of their way to make sure we got the truck we wanted with payments that were affordable along with tha extended warranty & gap insurance, for that just in case go lakewood ford ! local girl spam & haole llc
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Response from: Lakewood Ford
Added: 8/3/2011 1:34:43 PM
Congratulations on your new truck! We are thrilled to hear that Robert Wolfe, Ray Ainsworth, and Tina Heywood could provide you with a great experience. We hope that you are enjoying your truck so far, and if you should have any questions or need anything, please do not hesitate to contact us. Also, be sure to check out our Facebook and Twitter pages to see our latest news and exclusive offers!
Facebook: http://on.fb.me/jC8xJn
Twitter: http://bit.ly/mDNfCZ
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net
Dram666
7/30/2011 8:46:37 PM
Overall Score: 1.3
Reason for Visit: Service
I recommend this dealer: No
Employee(s) Dealt With: Tim Land
My Review of Lakewood Ford:
With a conformation of service hours reported by a person who works in the service department and the actually time which is reported by Tim Land is complete B.S. I attempt to get an oil change today for my Ford and with more than 30 mins remaining in service time I was told the they work until 1700 on Saturday, and When I confronted Tim Land on the time that I was told @ 1620 that they stop work at 1730, his response was that they have 2 cars which are already being service. When I looked into the service area there were no cars in sight. That's to dedication that Tim Land demonstrated, and with being an representative to Lakewood Ford. Any considerations of purchasing a new vehicle from Lakewood Ford are now cancelled. I refuse to purchase a car from a dealership who's employee demonstrated no alacrity for their job or reputation. Thanks for the gas, time and energy in which I wasted attempting to get a service.
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custmer
7/21/2011 10:24:28 AM
Overall Score: 
1.5
Reason for Visit: Sales (Used)
I recommend this dealer: No
Employee(s) Dealt With: all
My Review of Lakewood Ford:
Got a car for $6000 and 4 months later the key got stuck and I called and the people at the dealer ship were rude said not are problem thats what you get when you buy a used car. thay tell you what you want to here and then when it is time to delever thay tell you it is not problem
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Robseam
6/8/2011 3:50:59 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Ray and Marcus
My Review of Lakewood Ford:
Great experience with this dealership. USAA referral customers are treated very well with little haggling. Great purchase experience. Salesman was very thorough and knowledgeable of the vehicles I was interested in.
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Response from: Lakewood Ford
Added: 6/9/2011 1:03:07 PM
On behalf of Lakewood Ford, we would like to thank you for your great review! We always want to make sure our customers leave with a positive experience, and we are thrilled to hear that Ray and Marcus could provide you with this. We hope that you are enjoying your new vehicle, and if you should have any questions or need anything please do not hesitate to contact us. Also, be sure to visit our Facebook and Twitter pages to see our latest news and exclusive offers!
Facebook: http://on.fb.me/jC8xJn
Twitter: http://bit.ly/mDNfCZ
Regards,
Greg Anderson - Operations Manager
ganderson@lakewoodford.net