My Review Of Lakewood Ford:
Worst service experience ever! This place used to be good but my main go-to guy left and it went downhill fast. The service was horrible. I made an appointment to have my oil changed the day before, left in the middle of a meeting to make it to my appointment, only to not have an appointment when I got there. While making my appointment, after talking to a woman who made the appointment, I was transferred to someone else for some unknown reason. Obviously, the first person did not make my appointment and the second person didn't know to make me an appointment because I already did that with the first person. They fit me in but the guy helping me did not seem happy about it. This is the second time this has happened to me.
It took them 1h30 to change my oil and replace the wiper blades. At the end of my appointment, my car sat off to the side, completed and no one came to get me. When I went over to ask about my car, I stood in front of the guy who was helping me for 5 min before someone else walking through asked if I was being helped. When I told him I was not being helped, my original guy finally looked up and said, "Oh, I am bringing up your paperwork right now." Then, he didn't explain anything that they did, just handed me the paperwork and left. When I asked about my air filter, it took him 10 min to figure out that my air filter had been checked and will need replacing at my next visit.
I went to file a complaint whereby the lady at the front desk said the service manager would be right with me. He never showed up. She finally came back in a snotty mood and said I could fill out a form and the manager would contact me. When I returned the form to her, she said, "Ok, sure. I'll get it to him. Buh-bye now!" with this unprofessional attitude. It has been a week and I still have not heard back from the service manager. They lost a customer that day and probably lost Ford a customer for life! I will never go back there. Their unprofessional attitudes and ambivalent nature toward their customers really disappointed me.
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