I am very impressed with the sales, Giovanni Bucci of this dealership. I started to look for a car from 5 months ago. Giovanni responded to my email then. Ever since he constantly check with me for my buying status and presented me with different varieties of configurations and colors. He is very PATIENT with me!
This dealership is at southern California, and I lived in the Bay area. Finally I decided to fly down to take a look of a car he offered, and I am very happy with it. Giovanni is very professional and considerate. I tested drive the car and he explained to me all the features patiently.
After a week of price negotiation, we reached a deal which includes delivery of the car to my home in Bay Area. After the car was ready to ship, I flew down again to checked out the car once again. Within couple hours, the trucking company came to pick up the car to deliver it to me. Giovanni even took pictures for the loading of the car onto the truck and sent them to me on the same night!
The next morning 7AM, the car showed up in my front yard. Very efficient! Two hours later, I received a call from Giovanni to check out the status.
After started to drive the car, I called him for some tech issues, Giovannie always helped me to find the answer. Last October, I purchased a brand new Audi Q5 from Steven Creek Audi in San Jose. After the purchase, the sales never replied to my call neither my email.
I agree that the car I purchased from Giovanni is not in the same caliber of Audi Q5, but it really doesn't guarantee you that you will receive a better treatment when you buy pricey cars. I had bad experience at Redwood City Porsche before.
I would give 6 stars to giovanni for his excellent services which made my purchase very pleasant!