Lancaster County Subaru

Great service from staff Great service as always. While there witnessed a person who was in getting his vehicle serviced go unhinged for no good reason making crazy claims an Great service as always. While there witnessed a person who was in getting his vehicle serviced go unhinged for no good reason making crazy claims and screaming at other customers and the staff in incoherent incomplete sentences. Couldn't avoid hearing him claim a part under dash was missing after servicing but he ignored the answer that there is no part where he thinks one belongs - It was an open space under the dash as explained by service personnel. The staff handled him politely even in the face of absurd behavior. I hope he is never aloud back in the dealership. More

I went to lancaster subaru for 4 recalls had nothing but problems with this place when i got my car back there were brokein parts of dash on floor then i noticed a peice under steering wheel was missing so problems with this place when i got my car back there were brokein parts of dash on floor then i noticed a peice under steering wheel was missing so i talked to service manager and he got very rude claming there was never any peice there well i know my car and there is some cover missing please stay away from these crooked place when you find something wrong they want to fight with you DO NOT SHOP HERE unless you want problems now my car just shuts off when you hit the breaks now what do i do soooo please shop somewhere else More

Even GM's mailbox is full so I can't leave a message I am currently a GM of a Chevy store. I am attempting to help my family buy an Outback from you all. 17mins later on hold with a snappy receptionist I am currently a GM of a Chevy store. I am attempting to help my family buy an Outback from you all. 17mins later on hold with a snappy receptionist. To then get "full mailbox" of GM!!! Wow! Sad you all don't care! More

Highly Recommend! Excellent dealership with great customer service. I highly recommend Jerry Thomas. He will treat you right and give you a great price on a vehicle. Excellent dealership with great customer service. I highly recommend Jerry Thomas. He will treat you right and give you a great price on a vehicle. I would not hesitate to refer someone to LC Subaru. More

UNHAPPY CUSTOMER with Lancaster County KIA Service Center Purchased 2003 Mach 1 Mustang (salesman was wonderful) got the vehicle home engine light came on. Took the vehicle back down (45minutes) in both dire Purchased 2003 Mach 1 Mustang (salesman was wonderful) got the vehicle home engine light came on. Took the vehicle back down (45minutes) in both directions to have it fixed told them didn't matter how long they had it just fix it. Was told that the problem was fixed and also the tranny leakage was just minimal and wasn't covered under the 30 day warranty and it was nothing to worry about. Picked the vehicle up got it home drove it about 25 miles the next day and it threw the same code. So I put the car on the lift the tranny was just not a minimal leak the bolt was loose and the plastic piece was bent so it would have continued to leak. So long story short I fixed that with a new O ring and replaced the plastic piece. Replaced to O2 sensors and had a mechanic clear the code and the light has not come back on So LONG STORY short if you want a vehicle you purchased there to be fixed do it yourself!!! I asked for the $90.00 reimbursement of the sensors and was told no that I should have brought it back but I guess the 90 was to much to ask for a vehicle that they made 7500 dollars on. Also was told the vehicle was serviced and inspected well if it was really looked over they would have seen the tranny and also the back shock needs replaced and the headlights on the vehicle are illegal in PA but they put a sticker on it anyway!!!!! Also with further looking over this vehicle the last two days my wiring to my intake was not properly secured and it was touching my motor and was melted thru so the 2 days the dealer had it they some how missed that when they were looking at the intake. So now I have to replace the wires that are melted through also. RIDICULOUS! NOT A HAPPY CUSTOMER More