Lancaster Dodge Ram FIAT

Terrible Dealer Car was filthy at time of delivery. Dealership never made right. And what a piece of junk Dodge is these days. Never again!!!!!!! Dealership and sales Car was filthy at time of delivery. Dealership never made right. And what a piece of junk Dodge is these days. Never again!!!!!!! Dealership and salesman also lied to us. JUNK!!!!! More

Smooth Transaction I went to this dealer searching for a Dodge Grand Caravan and found one I liked. After negotiating a price, I wasn't sure I liked the color and search I went to this dealer searching for a Dodge Grand Caravan and found one I liked. After negotiating a price, I wasn't sure I liked the color and searched a little more. I found one I liked better but the dealership lost it. So I called the Raphael and told him we would be down in "a little bit" to buy the vehicle. When we got there, they had already gotten started prepping the vehicle and started the paperwork going. I honestly didn't expect to be driving it home the same day as it was late and my down payment would be a check. But no problem, all went smoothly. More

horrible service In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly l In January I was shopping for my first car. When I found a used 2005 WV Beetle for a great price I went right away to check it out, and surprisingly left that day with the car. The buying process was painless, so there is at least one plus for them. However being as I don't know much about the mechanics of cars I took their word on it that I was buying a good car that would last. BOY WAS THAT A MISTAKE! In February (a little over a month after buying the car) I had to have it serviced for the 1st time due to my check engine light coming on. They replaced my Catalytic convertor, a valve in my engine, and tried to preform my state inspection and emissions test....this process took almost a week to get my car back due to the fact that it would not pass the tests. (during that week a couple nights an employee was driving my car home at night to "put miles on the vehicle") After all that they gave me my car back without the test being completed and told me to drive the car for a couple weeks and then bring it back. After the two weeks I took my car back to them (60 mile trip each time) and my car passed inspection and emissions.....not even another 2 months went by before I had to take my car there for the 3rd time.....the same problem with my engine that they had "fixed" already was now giving me the opposite problem (at first it was "turbo under-boost" and then "turbo over-boost") It is now June, only six months after buy the car and again my check engine light is on - and that is not the worst of it.... My suspension has completely rusted out from under my car. I went to a different mechanic this time because I just don't trust their service department, he informed me that my car ILLEGALLY passed inspection! Due to the amount of rust on my cars frame and engine he suspects this was a flood damage car that they didn't report to me. So how did Lancaster Dodge Dealership react to this when I called them.....after a week of getting "I'll let you know tomorrow" responses I finally got this response "sorry, all we can do is give you a discount on servicing it here." According to them their inspection was legitimate and they did nothing wrong. DO NOT BUY USED CARS FROM THIS LOCATION UNLESS YOU WANT TO GO BACK TO GET IT SERVICED OFTEN! More

No love loss for lancaster dodge Salesman was rude and would not answer all my questions...handing out partial truths. He seemed to want things done quick and dirty. In pricing vari Salesman was rude and would not answer all my questions...handing out partial truths. He seemed to want things done quick and dirty. In pricing various vehicles around the area they wanted to push trade and finance options on me without giving me a real bottom line on the car price. Beware people, do you research. If someone isn't willing to give you a real price or avoids real questions just move on. Plenty of solid customer service dealerships around if you take the time to search. More

Awesome Experience at Lancaster Dodge We were greeted at the door by Keith Morris, who was very friendly and asked how he could help. I had to explain our vehicle/financial situation and h We were greeted at the door by Keith Morris, who was very friendly and asked how he could help. I had to explain our vehicle/financial situation and he listened carefully, then laid out our options. We had just had a baby, bringing our family size to 6, so we already knew we wanted to look at a Dodge Caravan. Keith laid out both our new and used options, and was able to help us make a good decision. Keith and the Lancaster Dodge finance department worked hard to not just get us a loan, but helped get the price down close to our budget. Keith does not come off as a typical salesman (that's a very good thing), and we never felt pressured to make any decision. We walked in expecting to get a used van, but Keith helped us get a brand new van for not much more than we were expecting to pay for a used one. We now have a very nice 2014 Caravan that our kids love, and with the warranties we know that we will not have to worry about significant repair costs for many years. More

Stopped in on a random day to check out the Dodge Dart GT (2014). We met Keith, very friendly, took it for a test drive, sat down got the numbers. Keith was very helpful with us having 2 trades and answering (2014). We met Keith, very friendly, took it for a test drive, sat down got the numbers. Keith was very helpful with us having 2 trades and answering any questions we had. Loan process was easier then expected. Got the loan amount and was shown all the available options and what our payments will be, chose one, and had a new car within a week. We were also told about the benefits of taking the car back to them for all our service needs. Would recommend this dealer to anyone. More

I really don't say much or give credit to anything, but muy experience at Lancaster Dodge and the hard work to get me approve for this beautiful car..I was very please and at one point excited to the a but muy experience at Lancaster Dodge and the hard work to get me approve for this beautiful car..I was very please and at one point excited to the approval I gotten. I would say anybody wanting to get a new or used car and credit is concern... Lancaster Dodge is the place to go.I would like to give thanks to Keith Morris and Terry in the finance depth for making this all happy. More

Keith Morris was a professional. Keith works with a sense of urgency which is appreciated and made my investment in a new Ram Truck very positive. Thanks Andrew S sense of urgency which is appreciated and made my investment in a new Ram Truck very positive. Thanks Andrew S More

I thought that our experience with Darret was very pleasant. He's very laid back but gives enough time and information to keep you interested. We thought the vehicle prices were very reasonable and co pleasant. He's very laid back but gives enough time and information to keep you interested. We thought the vehicle prices were very reasonable and comparable to other dealers. They seem to be more willing to work with you than some. We love the truck we bought! They also were willing to have other vehicles from their other lot brought to their lot for us to see and test drive. More

My previous car was totaled, and I need a car ASAP. Lance was very helpful, and offered me a great deal on the car of my dreams! I was also very impressed with the Finance department. Visit Lancaster Dodge i was very helpful, and offered me a great deal on the car of my dreams! I was also very impressed with the Finance department. Visit Lancaster Dodge if you are looking for a friendly place to conduct business! Thanks Again! More