Honda Lancaster

Hi, I went for oil change, and they never have a service manager he always is on vacation, They have a special $99 and I had a Costco cupón and they do not combine , but I read restriction and it do not s manager he always is on vacation, They have a special $99 and I had a Costco cupón and they do not combine , but I read restriction and it do not say anything like it I just let it go but always they have issues with the representatives, the guy that helped me he got mad cos I told him I have a cupón And he made his paper work already Whatsoever bad actitud always with some of them , that’s way they always are hiring new people More

I have been to a few Honda Service Departments through my different cars lives, and by far Honda Lancaster has had the worst service I have had to deal with. They never answer the phone when you call, or do different cars lives, and by far Honda Lancaster has had the worst service I have had to deal with. They never answer the phone when you call, or do they call you when your vehicle is done, they text, so you can't ask any questions. Finally, when I picked up my car, they had me waiting 20 minutes before they brought it out. Never coming to this Honda dealership for Service again. More

I just bought my car there . It started as an internet deal first mistake . We know how sales men are in person online they can’t be trusted . Specially when your a women in a vu It started as an internet deal first mistake . We know how sales men are in person online they can’t be trusted . Specially when your a women in a vulnerable state . I’m being generous and giving them one star because the finance guy I believe his name was Bryan was awesome . That’s probably why he actually didn’t even work there he was from suburb but if it wasn’t for him I honestly probably would have left that place just a complete stressful mess . So thank you Bryan , for actually listening and being honest . And not wasting our time . More

I highly recommend buying your next car at this friendly honda dealership. I had a lease that was way over on miles. I honestly did not think I would be able to go home with a new car. I figured keep payin honda dealership. I had a lease that was way over on miles. I honestly did not think I would be able to go home with a new car. I figured keep paying it to stay out of debt lol ..but Juan Lujan was amazing and made it happen. He made my buying experience amazing he got me out of my lease that i was drowning in with a reasonable monthly payment. He is truly an expert that helped me weigh out my options. He and his team made it happen thank you guys. More

I recently picked up a new 2023 Honda CRV EX-L from Honda Lancaster. I worked out the numbers on the new car and my trade-in upfront with great customer service from the General Manager (Angel Ascencio) and Lancaster. I worked out the numbers on the new car and my trade-in upfront with great customer service from the General Manager (Angel Ascencio) and salesperson (Leo Gak). I live in Northridge so it was important to get the majority of details resolved before making the one hour commute to Lancaster. Everything was delivered upon as promised and I am completely satisfied. Thanks Angel and Leo for making the entire process smooth from start to finish. More

I had a scheduled appointment with Leo Gak. I must say going into a dealership as a single gal I was dreading going into the dealership. I felt Leo and Jack were truly looking out for my best i I must say going into a dealership as a single gal I was dreading going into the dealership. I felt Leo and Jack were truly looking out for my best interest. Leo and Jack truly did a great job by working with me to get the payment I needed. . I want to thank Leo, Jack and finance manager Noe Ramos for making this experience a positive experience. More

No experience with sales but their service lane has a terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but terrible process in place. I hate that this is the only dealer close enough for routine maintenance and warranty work. The staff seem nice enough but the efficiency is abysmal. My co-worker has also had a similar experience. When she arrived with a scheduled appointment she was told it would take 5 hours for an oil change. I think this completely unacceptable. I have a Toyota also and get it serviced at the dealer just down the street. They do things how it should be done. I likely wouldn’t buy a Honda from this dealer just because of they extremely bad service lane. More

Sept 15, 2021 I had appointment 9:15 (arrived before 9 am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engin am) for 1st oil change and service. 12:15 the service was completed. No one informed me my vehicle was completed. Appointments are meaningless, engine oil was over serviced. I bought this vehicle new at this dealership and very likely will not return. More

I would like to compliment salesman Le’Mark D. Hollenshed for being so professional, respectful, kind, and helpful!! for being so professional, respectful, kind, and helpful!! More

Another bad experience with this dealer Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it i Attending a Recall for my Honda Insight last week, I dared to make an appointment again with this Dealer to maintenance for reasons of time since it is close to my house; I received the confirmation of my appointment on Tuesday 16-20 for Wednesday 17-20, my wife lost her morning work to take the vehicle to maintenance and when she arrived at the agreed time, this person Gabriela Hufragio attended her and told her that they did not give maintenance to the vehicle because they did not have the part of change. What happens to those people, what is the way to serve Honda customers, I can't believe it, and I don't know if it's my luck but again my vehicle is received by this same person who treated me so poorly on my previous visit. Hopefully someone responsible will read this comment and take action. More