Lancaster Toyota

This is the 3rd car we purchased form Lancaster Toyota with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!! with Rick Hershey. Everyone was professional and friendly. Rick follows up frequently and is very knowledgeable. Great experience!! More

We have been a customer of Lancaster Toyota for over 20 years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not lon years. We really like their service department because the mechanics are honest and don't take advantage of you to do repairs you don't need. Not long ago I took my 2002 Toyota Sequoia in for a new steering box which I thought would cost over $1000. The mechanic told me that it was just out of alignment and needed a high tech spin balance on the tires. That was much less expensive and solved the poor steering feel I was getting on the vehicle. We always call to talk to our service advisor Lisa Troupe because she is really great. I now ask for this honest mechanic Nate Collins every time I go in. I recently took the time to type a long message in the chatbox with questions about a new vehicle. Before I could get the message spellchecked the item I had taken 15 -20 minutes to write disappeared wasting about 15 minutes of my time. I was thoroughly disgusted with the very impersonal and careless way their online chat system handled me as a loyal client. I got back in and complained and the online chat service person sent me some links to look at. When I clicked on one of the links the second chate I have started was lost. Really annoying. It is my opinion that whoever the highly compensated website master is for this company should be replaced with someone with the same kind of customer sensitivity that my mechanic has. How could a company that has spent millions of dollars building such beautiful facilities and creating such an amazing client experience in their service department allow such a careless client experience with their online chat system? More

I truly loved the top notch friendly and very professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a custome professional customer service I’ve received from Francis Mendez and Victoria Gaul. It’s incredibly rare that anyone goes an extra mile for a customer. I’m grateful for all their help. . . . Now that's what you call great customer service! Keep up the good work ladies More

Everyone at Lancaster Toyota was a huge help and very friendly. Thank you very much!!! friendly. Thank you very much!!! More

I took my car in for a car battery replacement and had a $4000! After the battery replacement, suddenly my check engine light was on, then my combination meter was out, and then they claimed my ABS light w $4000! After the battery replacement, suddenly my check engine light was on, then my combination meter was out, and then they claimed my ABS light was on and they were unable to turn it off YET it is not on and hasn't been on since pick up. When I tried to ask questions as this makes me VERY suspicious I was met anything but answers. Coporate told me they can't help because they are separate from dealerships and that is BULL. I filed a complaint with the BBB and all the Steve guy did was lie. I did not ask for discounts or free repairs. Why are you lying and saying this? I did not recieve video of the ABS light on. The combination meter was on in previous videos. These problems were not a problem when the car was dropped off. Why were they a problem now? The only reason I got these repairs is I am in college and trying to make a living and need a car. Why were the old parts not offer to me? Why was it implied I lied? Why was my questions always danced around? None of my questions have been answered and you are not responding to the direct issues. I am highly suspicious of your practice and very disappointed. I WANT ANSWERS. I can't believe your awful practice. Should have just went with Honda More

Very helpful and nice people.We just stopped by to ask a question, And we find a car we looking for. question, And we find a car we looking for. More

Holly O. of the service department at Lancaster (PA) Toyota is very courteous & efficient. She reminded me that my annual safety & emission check was due. Her estimate of the length of time the service Toyota is very courteous & efficient. She reminded me that my annual safety & emission check was due. Her estimate of the length of time the service on my car would take was right on the money. Thanks, Holly. More

Roberto is a wonderful employee he found us the RAV4 we had been searching for. He had everything ready the next day including all the add ins a true pleasure to work with! had been searching for. He had everything ready the next day including all the add ins a true pleasure to work with! More

Ben was very nice and clear once we decided to buy our Highlander. The process happened as described initially, not last minute surprises. The last part was very annoying at the end signing the documen Highlander. The process happened as described initially, not last minute surprises. The last part was very annoying at the end signing the documents with Matt he made us feel that he wanted to avoid all contact and not caring for the customers. We all know that there is a pandemic but he asked us silly stuff like ... if we wanted to keep the Lysol wipes or dropped the pens over the desk to avoid handing over to us. More

Erick Bravo was fantastic, extremely attentive and had patience. He answered all my questions thoroughly. This was my first time coming through the service drive and I will most definitely be coming back. patience. He answered all my questions thoroughly. This was my first time coming through the service drive and I will most definitely be coming back. 10/10 More