Lancaster Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Lancaster Toyota:
The salesperson was very well informed about the vehicle and did a great job ensuring that the vehicle we were looking at was going to meet our needs. The trouble came after we purchased the car and were in our new car getting ready to leave. The manager then informed us that they had incorrectly calculated the vehicle's sale price. They had given us both the current $500 cash back rebate and low financing when you can only pick one or the other. As we were reviewing the paperwork to verify the mistake they made, the manager told us "I will not be cheated out of $500." This really took us back. Suddenly we were being treated like thieves and not customers and our integrity was being questioned. The rest of the experience became very uncomfortable. We did the right thing and allowed them to charge us the additional $500, but the sale left a terrible impression. If we had been approached politely about the issue, it wouldn't have been a problem. Consequently, we won't be shopping for another vehicle at Lancaster Toyota.

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