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Lancaster Toyota

East Petersburg, PA

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rated
277 Reviews

5270 Manheim Pike

East Petersburg, PA

17520

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Showing 277 reviews

January 09, 2021

I brought my car to your dealership for service on Jan. 8. Your service advisor, Peter Bruchez met me at my car and directed me to his desk. He was very polite, friendly and courteous. After the service More

by kathleenposey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Bruchez
Jan 11, 2021 -

Lancaster Toyota responded

Thank you for the 5-star review, Kathleen! We are always happy to be of service, please do let us know if you need anything else in the future. Until next time, take care!

December 16, 2020

Ian Wenger was attentive and informed. I feel he put out needs and opinions first. I wouldn’t hesitate to return to him for another car. More

by hwengerjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian Wenger
Dec 17, 2020 -

Lancaster Toyota responded

Thank you for taking the time to provide this valued feedback and rating of Ian Wenger and Lancaster Toyota. We truly appreciate your support. We'll be sure to share this amazing review with Ian. Congratulations on your new vehicle, and thank you for choosing Lancaster Toyota.

December 08, 2020

I had a FANTASTIC experience with Lancaster Toyota. They got me the Highlander Platinum for a great price with no hassle. I didn't even have to go to the dealer until the day I picked up my vehicle. I conta More

by Dave M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cox and Ana Miller
Dec 09, 2020 -

Lancaster Toyota responded

Dave, thank you so much for sharing your experience and giving us feedback. We're so glad to hear that you enjoyed working with Ana, Steve, and our team here! Enjoy that Highlander Platinum this year! If there's anything else we can help you with, please let us know.

December 02, 2020

Gus, Jason and the Lancaster Toyota team were helpful and professional at all times without unwanted pressure...they made buying my 2021 Tacoma a very pleasant experience. I will continue to be a repeat cust More

by Scott Monaghan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gus and Jason
Dec 03, 2020 -

Lancaster Toyota responded

Congratulations on your new Tacoma, Scott, and thanks for the great review! It was a pleasure working with you and we'll be looking forward to your future visits. If we can help with anything else, don't hesitate to call us or stop by!

Dec 04, 2020 -

Scott Monaghan responded

Thank you all at Lancaster Toyota for your complete professionalism throughout the pleasant process of buying my new Tacoma...your no hassle friendly and objective approach to providing excellent customer service with complete transparency during our negotiations reassured me that the Lancaster Toyota Team conducts business with the highest respect for the customer and an honest sincerity that I found very commendable. I have no doubt that if I have questions or concerns in the future the Lancaster Toyota Team will offer a thorough and timely response to my issue. It’s why I continue to be a satisfied long term customer. Again, my thanks to the team at Lancaster Toyota...top notch results from folks who truly care.

December 01, 2020

They offer good customer service and in my opinion They offer good customer service and in my opinion Carlos Moreno is one of the workers that satisfies the customer's need and I am thankful for cont More

by Griselia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Moreno
Dec 03, 2020 -

Lancaster Toyota responded

Griselia, thank you for sharing with us! Carlos is a great member of our team and will be happy to hear your kind words. Thank you for visiting us!

November 27, 2020

Service was great as usual. I really like the video made by the service technician abiut the condition of the vehicle. Note: my first name is James, not Jason. More

by Walter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa T.
Nov 30, 2020 -

Lancaster Toyota responded

James, thank you for the five-star review! We are glad to hear you were again satisfied with the Lancaster Toyota Service Center. As you know, we are always here for you, so if you need anything else, don't hesitate to call!

November 26, 2020

Sales person listened to my needs and worked very hard to meet my needs. Manager was supportive to a degree. Love the car & Thank You More

by CBasener
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kihei Watanabe
Nov 30, 2020 -

Lancaster Toyota responded

Congratulations on your new car! We are happy to hear you had such a good experience at Lancaster Toyota. If you have any other automotive needs, please give us a call, we are always happy to help!

November 25, 2020

Just purchased a 2021 4Runner from Lancaster Toyota and it was such a pleasant experience. Even when there was a little confusion with the leasing company of my trade in, I was kept completely informed. I More

by Bug3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Forney
Nov 30, 2020 -

Lancaster Toyota responded

Thank you for taking the time to review us! We are glad Mike was informative and helpful during your time at Lancaster Toyota. If you have any more questions, please feel free to reach out. In the mean time, enjoy your new car!

November 25, 2020

This was my first experience having my new Toyota Tacoma serviced at Lancaster Toyota. The device department was very efficient and met all my expectations as a customer. Amanda, the service that handled m More

by dkr7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda
Nov 30, 2020 -

Lancaster Toyota responded

Thank you for your kind words and five-star review! We are happy to hear you had a positive experience at Lancaster Toyota and that Amanda was helpful during your time here. We hope that you will consider servicing with us again in the future.

November 17, 2020

Very professional service and all our questions were answered in an understandable way!! We never felt pressured into making a decision that we were uncomfortable with! Would do business with this amazi More

by Deldienner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Galmarini
Nov 18, 2020 -

Lancaster Toyota responded

Wow, that's what we love to hear! We're very proud of our knowledgeable and courteous team, and we're glad they could help you find the right Toyota for you! If you have any questions about your new vehicle please don't hesitate to reach out.