If you have any questions about the level of service, just sit in the service dept. waiting room. The complaints are many. During my extended wait, one man had a appointment for an oil change After a hour said still waiting for oil filter, the man said he could have walked up the street and bought one quicker, took two hours for oil change. Another man had work done on his truck and had to bring it back. After hours of waiting he was ready to go. He left and came right back, truck still not fixed. I took my car in for 80,000 check up. Brakes fixed? They did not squeak before they fixed them. They work on engine cooling system, now the warning light for cooling system comes on and car not running right. Told to bring it in and they would see if it was there work, or something else gone wrong. YEAH RIGHT! I would have to wait, could not provide loaner car, knowing I was moving out of state next day. I am hoping my car will make it to new town, because I no longer trust Lance to work on a bike. If you buy a car from them I recommend you get it serviced anywhere else.
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