I went to Lance Cunningham Ford to buy my daughter a car. We have previously gotten a new car for my wife and Preston Williams was there to assist us both times. He remembered me from my last visit, which was great. You could tell he loves his customers and will help in any way possible to make your visit as stress free as possible. He is like family to me and his attitude was very calm and positive. He went out of his way to give us the best price on the new 2013 Ford Fiesta SE, which I really appreciated. I recommend Preston to anyone who needs help with buying a car. My experience there was great and I will surely come back when I need another car.

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We did most of our haggling for our Ford E-350 Van over the internet. Even over the internet the dealership was responsive to our needs. When we arrived at the dealer, Preston Williams greeted us and took us on a good test drive. He didn't try to cover-up some minor cosmetic issues with the van, and he let us make our own decision. Very low pressure. And all my kids liked him--which is very unusual. I wish I didn't have to drive 2 hours to Knoxville for such good service, but it was worth the trip.

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John McCarthy was very nice, & pawned a pick up truck off on me that has a cracked engine block, 4 wheel drive that does not function, brakes that are shot, multiple other mechanical issues. All with a smile on his face & lying through his teeth. When I attempted to allow the dealership to put this right, the general manager, Jason Owens- ordered me off the premises, & told me if I didn t like it to sue . Lance Cunningham called me himself to tell me that I should never set foot on the property again, & I was told that Don Dare spends time on Lance Cunningham s boat so I should not expect any assistance from him. This came from the GM. I am 5 4 & 125 pounds. I never raised my voice to anyone there. Just asked them to make this right. Buyer beware of Lance Cunningham Ford & staff.

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Take your time and pay close attention to what's being said and you will succeed in having an acceptable experience. They were kind enough to trade me a vehicle I think I will be satisfied with. Nothings perfect but they did do all they could within their boundaries to make things right. I appreciate that. I am in customer service relations and I can say it is hard work but most of the time if you aim above and beyond their expectations you will at least satisfy most of your customers. Thank you to Matt for a pleasant sales experience. Thank you to sales management and finance for aiming to make their customer happy. They didn't have to but they did. It was rough but you did it and that meant going above and beyond for me. Happy sales to all of you and good luck.
Check the vehicle thoroughly, James R. Howell

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By far the most insulting interaction with a dealership I have ever experienced. After many phone calls and a preemptive trade in valuation on their website to ensure neither of our time was wasted, they had the nerve to offer me half of my trade in value with no explanation of why (trade in was fully functioning and without damage). I would not suggest using them and clearly they are just hoping to find suckers to buy Roush Mustangs and do not care about anything else. Best of luck guys, but Kia of Cleveland was your exact opposite, and they got my business.

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This is my update to a previously good review on service to my 2006 Ford F150. Previously I had two coils and plugs replaced at their cost and free labor. At that time, Ray Ritter stressed that it was very important to use Motorcraft products for service and it would take them a while to deliver them from "warehouse", which turned out to be NAPA parts. Within a week, the service engine light came on and the truck started missing horribly. I returned once again to Lance Cunningham Ford service center where I waited approximately 5 hours. Ray Ritter and a Ford mechanic stated the code was No. 7 cylinder, and he said he replaced the coil "free of charge". That lasted about two days and the service engine light came on again. The truck started missing again. I then took the truck to my mechanic that I have used for 10 years and trust. He replaced all eight coils and all eight plugs. No. 7 coil that was supposed to be replaced free of charge had not been touched. The code actually turned out to be No. 8 cylinder--one of the coils I paid to have replaced the first time I went to the service center. The coil was a new Motorcraft (a.k.a. NAPA?????) and the coil boot looked like it was from a junkyard and the end was soaked in oil causing it to arc. After my mechanic replaced all new coils and plugs, the truck runs like a new one. You would think that an authorized service center could have figured out the problem and successfully taken care of it the first time. When I confronted Ray Ritter about No. 7 being replaced he again lied and said that he was going to have "to get his money back" and fire his lying mechanic. Do you really believe that he actually paid money out of his own pocket -- I don't!!! Beware of any "favors". You pay dearly for them in the long run. After researching the cost of the NAPA coils and Autolite spark plugs that were supposed to be given to me at "cost", the coils were actually $26 more than I could have bought them for at NAPA, and they marked up the spark plugs $7 more than I could have purchased them for. So much for "at their cost". Bottom line -- believe nothing you hear at this dealer and about half of what you see. And remember, Lance Cunningham Ford does you no "favors". I won't shadow the door of Lance Cunningham Ford again -- even for warranty work. The proved to me that I CANNOT TRUST THEM.

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We purchased a new Mustang from Lance Cunningham on March 1, 2013. We first saw the car advertised on the Internet and made an appointment to go look at it with Derek Stinefield. He contacted us before our trip (about two hours away), during the trip and even followed up with us the day after our purchase. One would consider a good salesman as standard, but he went above and beyond the standard. Derek is a true professional. The staff was willing to negotiate in such a manner that was a "win, win" situation for customer and dealership. Our overall experience was extremely positive. The selection of new vehicles at Lance Cunningham outnumbered the choice of new vehicles in Kingsport, TN more than 5:1. We will purchase another vehicle once our son goes off to college in a few years and we will deal with Derek Stinefield and Lance Cunningham in the future.

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Derek went out if his way to give excellent customer service. He was honest about his knowledge and was eager to find the answers to our questions.

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I went to LCF to just browse at some used cars. A salesman approached me casually, with a smile on his face and he introduced himself, asked my name, then asked if there was anything he could do to help me. Derek made me feel so comfortable and at ease, he made me feel like he actually cared for my needs. I told Derek what I was interested in, and what I could afford, but then told him that I absolutely cannot afford to purchase today. Derek was awesome, he said thats not a problem. We walked around talking about the cars, pricing, features, and what all I needed and wanted in a car. We finally came to the conclusion that a used Ford Escape, or a new Ford Focus would be a PERFECT fit for me. Derek reassured me that we could get me financed and out the door with the perfect car at a great price. Not once did he try to pressure me into crunching numbers or anything like that. Talking to him was like talking to an old friend. I will say this, never has a salesman ever made me feel this comfortable, but Derek pulled it off, and I want people to know that he is just the most awesome guy and friendly as can be. Thumbs up man.

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I purchased a used F-150 with around 100,000 miles. The truck developed a miss approx. a month after buying. Lance Cunningham fixed the truck for the price of parts only--waived labor. Very fair people to deal with.

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