Jaguar Land Rover Houston Central - Service Center

Very poor service. I took my car in for service and they damaged the interior and scratched the exterior. I had to take it back multiple times for the repairs to be made. damaged the interior and scratched the exterior. I had to take it back multiple times for the repairs to be made. More

It was easy to make the appointment and, once there, the whole service was fast, smooth and efficient. I had a new advisor this time, but he is very nice and helpful and knowledgeable of his trade. The serv whole service was fast, smooth and efficient. I had a new advisor this time, but he is very nice and helpful and knowledgeable of his trade. The service was finished before the expected time and the shuttle ride, provided by Mr Freud (sorry, don’t remember his last name, was a pleasant one. Thanks ! More

Land Rover Houston Central did a great job on my recent visit. They offered to re-finish my wheel after I accidentally hit their curb and went beyond my expectations for customer service. Nice clean showro visit. They offered to re-finish my wheel after I accidentally hit their curb and went beyond my expectations for customer service. Nice clean showroom, coffee bar and great service. Thank you! More

Completely satisfied with the service I received, beginning with Michael Quiñones my Service Advisor to Shirley Palmer my service technician and Mr. San Luis in parts! They made me feel like part of beginning with Michael Quiñones my Service Advisor to Shirley Palmer my service technician and Mr. San Luis in parts! They made me feel like part of the family and addressed every issue I was having. Thank you for great service and attention to detail. More

Dropped car off at 0830 for replacement of faulty tire pressure guage. Work was completed within an hour. Waiting area was clean and comfortable (.And socially distanced as well ). All in all a seemless pressure guage. Work was completed within an hour. Waiting area was clean and comfortable (.And socially distanced as well ). All in all a seemless experience. Thank you Michael Quinones More

I scheduled an appointment with the Service Department to install an umbrella holder for 10am. The Service Advisor did not approach us until 20 minutes later. We were told it would take 2 hours to install install an umbrella holder for 10am. The Service Advisor did not approach us until 20 minutes later. We were told it would take 2 hours to install the holder. The Service Advisor told us after 2 hours, it would take an additional 5-6 hours to install the holder. Horrific first time experience. We asked to speak to the General Manager and the Service Manager, we were told both were in meetings. LCBM for Chris Jones and Joey Watkins. No response yet. More

DO NOT USE. Horrific experience. They will attempt to overcharge after you agree to an estimate. If you use this dealer, carefully review your invoice before paying. I caught them overcharging me $900 overcharge after you agree to an estimate. If you use this dealer, carefully review your invoice before paying. I caught them overcharging me $900 for four tires. Gave away my loaner car and after three weeks trying to get another appointment, they finally had me get a loaner car from Enterprise where I had to pickup and return. Not what you would expect from a luxury brand. I sold my Range Rover because of poor service. More

DO NOT USE THIS DEALERSHIP unless you want the cost to go up from the estimate & if you want to get poor service. No need to schedule service as they are at least 3 days out from diagnostics. You car will ge up from the estimate & if you want to get poor service. No need to schedule service as they are at least 3 days out from diagnostics. You car will get no attention until then. Just showing up is the same as scheduling service. You get a nice text message listing issues along with pricing but prices change after repairs. Could have changed because I declined some of the things listed. Oil change & filter was quoted @ 179.95 but actual cost was 202.01. Replace key fob cover was quoted @ no charge but actual cost was 36.89. Text message shows things on the multi point inspection list as OK but were actually chargeable issues also listed in the same text. Dealership prices are always higher than they should be but this places prices are way out of line. What is the point for paying a high price for diagonostics when the actual repairs costs more? Went to get the car & was told it would be 30 - 45 minutes then waited 2 hours & 15 minutes for it. Wouldn't give it even a 1 except it is required. More

disappointing service, poor workmanship We owned landrovers over the past recent years and currently have two. Moved to service them at this dealer location for the proximity, unfortunately We owned landrovers over the past recent years and currently have two. Moved to service them at this dealer location for the proximity, unfortunately found that the service quality to be significantly below expectations, certainly well below other landrover dealers. Actually, the quality and delivery of services are simply unacceptable by any standard or any measure for landrover, I got better service, and response time from the service station around the corner from our place. the recent experience involves assessing the AC system of an LR4 that was not cooling properly. It took five days for tech to the car, and 2.5 weeks for the work to be done. Just to find out that they missed the main problem, the compressor was not working. Car went back to the shop for another week, they still missed it and now for the third time. More