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Land Rover Jaguar San Diego
San Diego, CA
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Stay away from Land Rover SD and especially Michael Brand This man is a classic bait-and-switch salesman. He lures customers into the dealership w/ false promise's. Once your there the man trips on himself wi This man is a classic bait-and-switch salesman. He lures customers into the dealership w/ false promise's. Once your there the man trips on himself with lie after lie. The typical "I can get you a ton of money for your trade-in. Just come into the dealership" , "Trust me, the contract is right. Just sign and drive.""This is the lowest interest rate you will get anywhere." "I can get you to your ideal monthly payment without raising the price of the car." ugh ... I had to call a friend to call me back and acted like there was an emergency just so could get away. Stay away from Land Rover SD and especially Michael Brand. More
Creditably is important! But apparently not to them.. I brought my 2014 Range Rover Evoque in to have some work done on the wheels.. I have the bumper to bumper cosmetic insurance that I purchased when I I brought my 2014 Range Rover Evoque in to have some work done on the wheels.. I have the bumper to bumper cosmetic insurance that I purchased when I bought the car. The wheel had a ding on it when I bought it and I had 2 others that needed to be repaired.. That service was provided . No issues with that.. I asked them to top off my fluids when they do the Land Rover Safety check that they do on all cars before they leave their shop.. Check the tires , brake Etc.. To ensure the car is safe.. I picked up my car and the paperwork was signed off as if done.. On my way home my windshield washer fluid light is still on.. I call the dealer.." Well I guess that wasn't actually done was his response.. That is an issue if that was not done and signed off as completed. What else was not done on this Land Rover Super Safety Check ? The service person apologized and said I could bring it back the 30 + miles.. Yes I could .. Not the point? It was not till I filled out the survey that it became an issue to them.. They called offered to send a car get my car and fix it.. I have called them at least 7 times no response.. The washer fluid is an easy fix.. The lies about completing something as simple as washer fluid could be a reflection of the more serious work that is only a visual inspection not being done.. Plus with the tires and brakes there are no lights to proof wheter they were inspected or not.... I wanted them to resolve this But neither the service manager or service person stood by their words. So Land Rover USA is now involved.. To make matters even more questionable my insurance sent them a check to get some body work done .While they do not do body work there the original plan before I left the dealership was for me to bring the car back the following week after the cosmetic wheel work and they would arrange the work to be done.. They have all the paperwork and the $....This all stArted on Jan 25,2016.. Above and Beyond.. Not really.. I really Love my car.. It makes it hard to deal with such unprofessional behavior when my car is awesome and deserves to be treated as such.. Especially by the professionals who choose to service them.. More
Fraud This dealership is a joke. The people involved are crooks. I traded my 2015 suburban that was owned outright for 2015 supercharged $105,000 vehic This dealership is a joke. The people involved are crooks. I traded my 2015 suburban that was owned outright for 2015 supercharged $105,000 vehicle. They took my car and 3 days after providing me with temporary plates started to tell me that I have to bring the car back. These people are scammers. I am filing action against all parties involved. More
Purchase of new vehicle Excellent service. Friendly and willing to explain. Explained about the car we purchased, answered all our questions. Michael is very friendly and Excellent service. Friendly and willing to explain. Explained about the car we purchased, answered all our questions. Michael is very friendly and helpful. Other staff were also very friendly More
Land Rover of San Diego Has Gone Down Hill When I first called, I was told that there was no one who could take my call but I could leave a voice message and someone would get right back to m When I first called, I was told that there was no one who could take my call but I could leave a voice message and someone would get right back to me. I did not get a call till 2 days later. At that time I scheduled an appointment for a service call and a malfunction of my backup sensors. This took one day and seamed to have gone smoothly, although a little expensive. For an oil change, tire rotation and filter swap it was a little over $700. They said there was nothing wrong with the backup sensors so they just realigned it and charged me $310. So when I got home and pulled into the driveway I noticed the sensors were not working. I called the next day and again was put into voicemail. Again, two days later I finally got a call back and they scheduled me to bring the car in again and offered to lend me a loaner for the day, as I had appointments for work. I got there after battling morning rush hour, and it is horrendous in that area, only to arrive and be told that they ran short of loaner cars. I was told to just go back to work and they would call me later when they had one. NOT what I expected when this was an appointment to fix what I had paid for and they obviously did not identify the problem nor correct nor fix the problem. The lack of attention to existing long term customers and complete lack of coordination by the dealership has made me decide that next time I will try another dealer that might have the ability to service properly. And, just got a call back a day after it was back in for the sensor repair and they replaced the part I asked them to replace the first time and charged me an additional $150 for a part you can purchase for $20 online. If you were a friend I would tell you not to use this dealership! More
new Landrover sport Noel Kaoela was fantastic to work with. This is my second Range Rover I have purchased with Noel. He is very knowledgeable and easy going. Noel Kaoela was fantastic to work with. This is my second Range Rover I have purchased with Noel. He is very knowledgeable and easy going. More
Top notch service Today I took my Range Rover to get the brakes lines checked (recall) and while it was getting fixed they notified me of a dangerous problem that they Today I took my Range Rover to get the brakes lines checked (recall) and while it was getting fixed they notified me of a dangerous problem that they found caused from prior (out of state) garage. I was informed that the prior mechanic had stripped a wheel retention nut on the front axle. John informed me that he didn't want me to continue to drive with the safety issue. That to me was one of the best customer service experiences I have encountered in the auto industry hands down. More
Awesome service... Professional and courteous team Everyone there has always been super helpful when I've had concerns or receiving service repairs. Whenever I have an issue with my vehicle that needs Everyone there has always been super helpful when I've had concerns or receiving service repairs. Whenever I have an issue with my vehicle that needs to be addressed Veronica has been efficient and my concerns are addressed very promptly. She's also very pleasant and professional. I recently had service done to my vehicle and I wasn't totally happy with turned out through a 3rd party vendor... they made sure to get it redone at no cost to me and it turned out awesome. More
"My New 2015 Limited Edition Black Evoque Pure Plus" Michael Brand was awesome and great guy to work with. He made all process so smooth and very comprehensible. It was the best experience for me purcha Michael Brand was awesome and great guy to work with. He made all process so smooth and very comprehensible. It was the best experience for me purchasing a new car. Everybody in the dealership from sale guide, finance and the manager himself were so kind and helpful. I highly recommend this dealership. More
My New Evoque Pure Plus Noel Kapela Was awesome to work with. I was going to purchase back in September, but opened a Salon for my daughter so my purchase was set back a bi Noel Kapela Was awesome to work with. I was going to purchase back in September, but opened a Salon for my daughter so my purchase was set back a bit. When I was able to do the purchase my whole experience was super smooth. I highly recommend this dealership, every one was very professional and well educated about the vehicles. JF More