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Land Rover Northfield

Northfield, IL

4.8
178 Reviews
Call Dealership (847) 446-6665
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670 Frontage Rd

Northfield, IL

60093

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178 Reviews of Land Rover Northfield

October 05, 2023

Service for my Range Rover was prompt and complete. Fields is always responsive and thorough. More

by MPF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Nikolov
Report | Print
Oct 05, 2023 -

Land Rover Northfield responded

We couldn't ask for a better review! Thank you for all your support of Land Rover Northfield!

Helpful
October 03, 2023

Quick scheduling of service, car loaner ease, complete service quickly done, car washed . Great service staff once again!! More

by olga panagakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Oct 04, 2023 -

Land Rover Northfield responded

We're delighted to know that you had a great experience with our service staff at Land Rover Northfield, Olga. Thanks for the feedback on quick scheduling and loaner ease! We appreciate your support.

Helpful
September 30, 2023

My wife and I have bought and serviced Land Rovers from Fields in Northfield since 2007. We are very happy with sales and service More

by Odendahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Oct 02, 2023 -

Land Rover Northfield responded

Odendahl, it's great to know you and your wife have been loyal customers since 2007! We're glad that both our sales and service departments at Land Rover Northfield continue to meet your expectations. Thank you for sharing this with us!

Helpful
September 29, 2023

Tommy is fantastic, handled everything efficiently and thoroughly. Couldn't happier with the way the service team took care of me More

by bbixroot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Sep 29, 2023 -

Land Rover Northfield responded

We're glad to know that Tommy and our service team at Land Rover Northfield were able to provide you with an efficient and thorough experience. Thanks for the positive feedback!

Helpful
September 26, 2023

Not sure who is running this dealership. My experiences have been mostly disappointing, starting with the buying process and delivery of the custom ordered vehicle covered in water spots tha More

by Koda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy was top notch. Car loaner person was less than helpful.
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Sep 26, 2023 -

Land Rover Northfield responded

We're sorry to read about your experiences, Koda. We strive for excellence in all areas of our dealership and it's clear we've fallen short here. Your feedback is valuable as it helps us improve where needed. I'd like an opportunity to discuss this further with you if possible, so please reach out at your earliest convenience. Thank you, Mark Shapiro - Service Manager - (847) 446-6665

Helpful
September 18, 2023

Good work on the car and it was really nice that i could get a loaner …keep up the good work More

by Gilbert0112
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy and Dan
Report | Print
Sep 19, 2023 -

Land Rover Northfield responded

Thanks for the high praise! We're thrilled that your service visit went smoothly and we look forward to seeing you next time at Land Rover Northfield!

Helpful
September 14, 2023

Jeremy and Mark are consistent in their A+ customer service time after time. Will always recommend this dealership and these individuals ! More

by BB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, mark, Carolyn
Report | Print
Sep 15, 2023 -

Land Rover Northfield responded

We're delighted to know that Jeremy and Mark have consistently provided top-notch service at Land Rover Northfield. Thanks for your recommendation, we truly appreciate it and look forward to assisting you next time!

Helpful
September 08, 2023

Service manager Ken was awesome. He was extremely knowledgeable and courteous. A credit to dealership. More

by Dkanellos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Report | Print
Sep 10, 2023 -

Land Rover Northfield responded

We're glad to know that our service manager Ken was able to provide you with a great experience at Land Rover Northfield. His knowledge and courtesy are indeed an asset! Thanks for your kind words.

Helpful
September 08, 2023

Amazing customer service ! The only drawback is the NEVER EVER have a loaner . Beware of this when buying. More

by Maryclaire223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Other
Report | Print
Sep 10, 2023 -

Land Rover Northfield responded

Maryclaire, we're glad to know you appreciated our customer service at Land Rover Northfield. We understand your concern about the loaner cars and appreciate this feedback as it helps us improve. Thanks for choosing us!

Helpful
September 06, 2023

Great customer service! Very communicative. Easy to schedule. Offer loaner cars too. Highly recommend them. More

by A Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy
Report | Print
Sep 07, 2023 -

Land Rover Northfield responded

We're delighted to know you had a great experience with us at Land Rover Northfield! Your recommendation means the world to us. Safe travels and we look forward to serving you again in the future!

Helpful
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