Land Rover Novi

I just got home from buying my 2024 Land Rover Defender. It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from h It’s gorgeous. Just as important to me was the amazing service I received from Lenore again. She is the reason I keep coming back to buy cars from here. Amazing customer service and a great person. I really appreciate her going the extra mile always. Today, Robbie was also great and a big help. Big shout outs to both!! Lenore…I’ll see you again in a few years!! More

A very respectable, proper dealership. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills. Rob Ghanem exceeded my expectations as a salesman with my experience at Land Rover Farmington Hills. More

🚩🚩 DO NOT, LISTEN! ... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran ... DO NOT take your vehicle to this location!.. Choose a different Dealership. I took my truck here just for a Key Fob and Programming. My truck ran great before I before I took it there with NO issues. All I did was just lose my key fob. That's it! I've NEVER had any issues with my truck AT ALL until I brought it to Farmington Hills Land Rover. First of all they don't meet correct appointment times. Almost a week later after my scheduled appointment my vehicle was finally pulled in... Only bc I called them and they finally decided that day to pull it in... I REPEAT DO NOT TAKE YOUR VEHICLE HERE... So the Service Manager Erin Lee calls me later that day and tells me I can come get the vehicle is ready. Upon the call he then tells me that the way that I'm gonna have to start my truck now is a different way then I normally start it. I have to go under my steering wheel to start my vehicle and btw your whole dashboard is out, your heating and cooling system doesn't work and your locks don't work. Then proceeded to tell me that it was already in this condition. BLEW MY MIND!.. Bc I KNOW 100% I've NEVER had any of these issues with my truck. Nor did I agree to have to start my truck ANY OTHER WAY then how it suppose to start. Erin Lee just took it amongst his self to not even call me to let me know that I'll have to start my truck under the steering. I never agreed nor even got a call for me to make the choice on if I wanted them to program it this way. Erin actually told me everything will be the same when I set it up to bring it in... There's so much more, but I won't make this super long. So I pick my truck up a week later and miraculously everything is working all of a sudden. I take it home 1 day. Wake up the next day to start my truck it won't start. Saying the smart key is not being detected. This is directly what I brought my truck in for JUST a fob and programming. It's literally saying the issues are with the key and programming. So I call them and they tell me... That it's just on me their not working on my car anymore. Unbelievable, now my truck won't start at all and their trying to make is seem as if my truck came in with all these issues it NEVER had.. Mind you, they told me they tried to program it 5 times and it didn't work. I have a totally key fob all together now. Starting my car from under the steering wheel. In which I never agreed to and now it won't start at all. Erin Lee Service Manager also tried to over charge me 300 dollars for the key and programming. Bc he didn't know I had already came up there and paid for it in advance. Smh Now I have to take them to court bc I WILL NOT BE HANDLED THIS WAY!.. AGAIN DO NOT TAKE ANY OF YOUR VEHICLE'S TO THIS LOCATION. More

Our Salesperson made the deal happen as promised. We’re enjoying our purchase so far. enjoying our purchase so far. More

Great service and friendly staff. They took care of my car and gave me a nice loaner. car and gave me a nice loaner. More

Great service by Tony Cross. Love my new Range Rover. Everything was handled professionally. Detailing was amazing. Follow up was quick and professional. Everything was handled professionally. Detailing was amazing. Follow up was quick and professional. More

Everyone attentive and very responsive to questions. Kept me up to date with the status of my new car. me up to date with the status of my new car. More