Land Rover Orlando

I normally don’t write reviews, but I need to share my experience so others can avoid what I’m going through. I bought a 2020 Range Rover from Land Rover Orlando in May. Within a week I raised concerns ab experience so others can avoid what I’m going through. I bought a 2020 Range Rover from Land Rover Orlando in May. Within a week I raised concerns about noises and fault codes and tried multiple times to reach service. Calls, emails, and voicemails went unanswered until weeks later when someone finally told me “don’t worry unless the engine light is on.” Not even two months later, the engine failed with a cracked cylinder. The car has now been down for over two months, and they have told me they will not cover the repair. I’ve already spent around $5,000 on this car in the short period I have owned it (two months), and the engine replacement is estimated at $30,000. I recently discovered that the vehicle had years of coolant system problems before my purchase — leaks, smells, overheating, replaced hoses and pipes, even knocking noises — none of which showed up on the Carfax the dealer provided. Despite this history, I was repeatedly reassured I was buying a solid vehicle from a “legit Land Rover dealer.” To make matters worse, the non-Lithia Motors but authorized Land Rover dealer that first inspected my car when the engine light came on has told me directly they are 100% certain this was a pre-existing condition. They even said if this car had been sold by them, they would be installing a new engine at their cost — not leaving me with the bill. Instead of standing behind the sale, Lithia is hiding behind a strict 60-day warranty cutoff, even though I raised concerns within the first week. They also made me pay nearly $1,000 to have the car towed to another Lithia dealer, who kept it for 34 days before telling me they wouldn’t help. I have also reached out to Lithia Motors, the parent company, directly. I sent five emails and left five voicemails in the span of a week, finally receiving a response last night (8 days later). Their response was dismissive and contained false statements from the Orlando LR dealership. For corporate to misstate facts and then declare my case “final” without addressing the documented pre-sale issues is unacceptable. For a Fortune 500 company, this level of accountability and communication is disgraceful. This has been the worst car buying experience I’ve ever had. I am still without a car, thousands of dollars out of pocket, and left with a $30k repair estimate on a vehicle I’ve barely been able to drive. I have never felt so helpless in my entire life. More

My wife and I are huge fans of Michael Kammer at Land Rover Orlando. We've purchased multiple vehicles from him. I've personally worked with Michael now for more than 10 years (closer to 20!). We are cur Rover Orlando. We've purchased multiple vehicles from him. I've personally worked with Michael now for more than 10 years (closer to 20!). We are currently speaking with him again about a future Defender 130 purchase in the near future. He's extremely helpful for any issue that arises post-purchase. Very knowledgeable. Always fair. We greatly appreciate the work he does at Land Rover Orlando, his guidance and we highly recommend him. More

I’ve worked with Michael Kammer in sales on multiple Range Rover purchases and he is excellent, knowledgeable and personable to work with… Range Rover purchases and he is excellent, knowledgeable and personable to work with… More

Been buying all my cars here for last 10 years . Mike Kammer has been apart of every purchase. Hes fantastic ! Works hard and gets it done . 10/10 recommend 👌 Thank you Mike and the rest of the tea Mike Kammer has been apart of every purchase. Hes fantastic ! Works hard and gets it done . 10/10 recommend 👌 Thank you Mike and the rest of the team at Land Rover Orlando! More

Working with Michael Kammer has been a fantastic experience. He always delivers and make sure that the you always get answers to the questions you have about your vehicle experience. He always delivers and make sure that the you always get answers to the questions you have about your vehicle More

I have purchased two vehicles from them and the sales process was excellent! I have had my vehicles serviced by them — always great service. Love this dealership ! process was excellent! I have had my vehicles serviced by them — always great service. Love this dealership ! More

Allie is the Bomb Best service ever We will be back again soon Thank you again soon Thank you More

Allie was great and made purchasing a vehicle as easy as possible. Thank you so much! possible. Thank you so much! More

Allie was wonderful! She made the entire process easy and we were able to get done quickly. She made the entire process easy and we were able to get done quickly. More

This dealership has provided the worst customer service I’ve ever experienced. From the salesperson to the manager, it was clear that no one cared about resolving the issues I encountered. What’s even more I’ve ever experienced. From the salesperson to the manager, it was clear that no one cared about resolving the issues I encountered. What’s even more disappointing is that after escalating the matter directly to Land Rover USA, I received the same lack of concern—no action was taken to address the problems. Sadly, it seems that customer care is not a priority at any level. I strongly recommend looking elsewhere if you’re considering buying a Range Rover. More