Land Rover Rockland

Great Experience at Land Rover Hanover ! Starting with my initial email to dealership re: inventory, the experience could not have been any better. Mellyssa Coutinho was my primary contact Starting with my initial email to dealership re: inventory, the experience could not have been any better. Mellyssa Coutinho was my primary contact and she was hands on thru the entire process starting with ordering the vehicle all the way thru delivery. Having dealt with several other local Land Rover dealerships in the area over the past 10 years I would highly recommend this dealership over all others. More

Excellent Experience From the moment I contacted Land Rover Hanover to the time my vehicle was delivered I was treated extremely professionally and with great appreciation From the moment I contacted Land Rover Hanover to the time my vehicle was delivered I was treated extremely professionally and with great appreciation. They represent a great product in the manner in which it was intended to be represented. High grades for a great dealership! More

Glenn and James connected the entire experience together between Sales and Service. This is the 4 vehicle I have purchased from this dealership and I have reccomended plenty more customers and we all keep between Sales and Service. This is the 4 vehicle I have purchased from this dealership and I have reccomended plenty more customers and we all keep coming back. More

Mellyssa was terrific in all aspects of the sale. I can't say enough about Land Rover Hanover and all of the employees there. Customer centric and my needs always come first. That's why we are a repe can't say enough about Land Rover Hanover and all of the employees there. Customer centric and my needs always come first. That's why we are a repeat customer! More

Craig was super helpful in taking me through the buying process seamlessly and almost effortlessly on my part with out me feeling and pressure to buy. Excellent experience :-) process seamlessly and almost effortlessly on my part with out me feeling and pressure to buy. Excellent experience :-) More

We have purchased 6 or 7 cars from Land Rover Hanover. I cannot fault them in any area; whether it be sales (Craig/Mike), service (Joe) or customer service (Jame/Gerry). They have the best staff (bar none) cannot fault them in any area; whether it be sales (Craig/Mike), service (Joe) or customer service (Jame/Gerry). They have the best staff (bar none) and always provided the best service to my wife and I. That is the reason we keep going back - we are life long customers. More

great experience...amazing car! feels like a spaceship, a very, very safe spaceship. craig was awesome...he added to our great experience by being honest, and not pushy! he was an expert with the car and a very, very safe spaceship. craig was awesome...he added to our great experience by being honest, and not pushy! he was an expert with the car and all it's bells and whistles. I would recommend this location/dealership and craig to everyone i know, and we are forever land rover lovers now! thanks craig! More

The buying experience at Land Rover Hanover is as exceptional as the cars they sell. As an automobile enthusiast, the first time I enter a dealership, I prepare myself to be underwhelmed. At Land Rov exceptional as the cars they sell. As an automobile enthusiast, the first time I enter a dealership, I prepare myself to be underwhelmed. At Land Rover Hanover, that feeling disappears during the first 5 minutes. More importantly, my experience kept getting better. Michael Feit and Craig Schuman know their product inside and out. As importantly, they're professional, personable and a pleasure to deal with. No doubt they love what they do, and believe in the products they sell. They were conscientious and diligent about allowing the most money possible for my trade in. Throughout the process I trusted they'd deliver on their commitments, and they did. Their product knowledge made the delivery process awesome. I drove home feeling comfortable about how everything worked, which made the ride home that much sweeter. It was by far the most enjoyable automobile purchasing experience I've ever had. They set a very high bar, and reminded me that the experience of buying a car can be positive and powerful. No doubt, I'll drop by to say hello, and will recommend them and Land Rover Hanover to friends and family looking for a new automobile. Thanks Gentleman! More

Absolutely unacceptable customer service! My husband and I are looking for a small size SUVs for me. We test drove cars from BMW, Audi, and Lexus last weekend, there were some nice cars but haven't found " I are looking for a small size SUVs for me. We test drove cars from BMW, Audi, and Lexus last weekend, there were some nice cars but haven't found "the one yet". This weekend we plan to test drive Range Rover, Mercedes and Volvo. This afternoon I was looking forward to test drive the Range Rover Evoque. I did a lot of research and was certain this is the car for me. We drove to Land Rover in Hanover - it was rainy and there were no customers in the dealership except me and my husband. We walked into the dealership, no one greet us. Nada. We stood there for good several minutes. All the salesman seems to be too busy chatting with each other. My husband finally said "Hello, we're looking for a small size SUV and would like to test drive the Evoque." A salesman finally came up to us and said "Ok, this is a $50k car, are you sure this car is in your price range?" --- My husband answered him nicely that "Yes we are". But I was thinking "Excuse me?? ALL the cars we test drove were at or higher than $50k. I wouldn't be looking at cars at this price range unless we intend to buy one." Is this how Land Rover greet their customer?? Totally rude and unacceptable. OK, we test drove the Evoque, as much as I hate the customer service, I really like the car, even more than the Q5. We went back to the dealer and that salesman had no intention to sale us the car, he did not invite us back to his desk, he just left us in the lobby. He did not even ask for our name or contact information. I had to ask him "I like the car, can we talk about options and price?" --- Then, finally we sat down and I asked him for his name. Craig Schuman, he said he's a 'silver' salesman and that he's been working at this dealer for 10+ years and how great he is... I want to throw up. Anyway, I told him I wanted an Evoque in white, premium with navigation, black leather interior, cold weather and park assist package -- he said don't have any in stock. He only has one 2014, with a lighter color interior. We took a look at that car. Nope...I still prefer the black. Craig pretty much said "Come back when you decide to buy" --- Again, are you serious? It is a 2014 Evoque, you could have easily asked us to build one ON THE SPOT. But no.... Nothing. My husband and I decided to leave. Land Rover Hanover does NOT want our business....Fine. We'll buy our car elsewhere. I told my sister this story, she said she was going to look at Land Rover but after my experience, she'll look at Lexus instead. And I will also tell my friends and family about my experience at Land Rover Hanover. Land Rover Hanover - this is NOT how you treat your customers. You just lost our business to bad customer service. More