Momentum Jaguar Volvo Land Rover - Service Center

Best parts department of all Jaguar dealers I've dealt with! The only Jaguar dealer I will ever go to from now on! Eddie Monsivaes from parts department got my Jaguar running great once again! After trying to re The only Jaguar dealer I will ever go to from now on! Eddie Monsivaes from parts department got my Jaguar running great once again! After trying to replace my own air filters on my Jag XF I started to experience problems and engine light came on and also felt the car was not running as before. Eddie took the time to hear what I was experiencing and ask what I had changed recently before all this happened. He quickly nailed down the problem to the air filters I had put in not being "matched" as they should and causing the issue. I thought air filters were just air filters!...Apparently not! Eddie explained they must have the same air flow rating as the engine on these cars use two instead of one and if they flow differently the sensors throw an error and everything goes bad from that point. Who knew! "Other" Jag dealers out there that I had seen didn't take the time like Eddie to actually hear what the customer had to say and their concerns...just " Oh ok well all we can do is run diagnostics on it see what it tells us"...It will be $xxx to get this diagnosed! Geesh! Thanks Eddie! You were awesome! Will definitely be coming back for parts and already experience great service with recent oil change and inspection sticker service! It is a little extra drive from the other Central guys but so worth it! Want parts and great help?..deal with Eddie! More

Parts Service I have been a customer of Momentum Volvo for over twenty (20) years. I have bought my maintenance parts from my Volvos from Momentun. Eduardo Monsiv I have been a customer of Momentum Volvo for over twenty (20) years. I have bought my maintenance parts from my Volvos from Momentun. Eduardo Monsivaes has been my parts advisor. He is a very capable and competent advisor. He is very knowledgeable on how to manage the Volvo parts system to get you the right part. This has been the case with my 240, 740, 850, S70 and currently my S60 and my S80. He is the reason I stopped buying my Volvo parts with the many different on line services from other Volvo dealerships and I buy them from Eduardo. In summary, a capable, competent, friendly parts service advisor, very hard skills to find. Jose M. Vallejo More

Great place and even better people I couldnt be any happier with the help that i get from julio reyes and Eddie Monsivaes they will do what ever they can to help me out and get me take I couldnt be any happier with the help that i get from julio reyes and Eddie Monsivaes they will do what ever they can to help me out and get me taken care of. I couldnt express any more of a gratitude twoards these two great guys. More

Great and friendly service I brought in my 1 year old and service was fantastic, I was in and out, smooth experience thanks to Thomas and Travis they were awesome, I was pretty I brought in my 1 year old and service was fantastic, I was in and out, smooth experience thanks to Thomas and Travis they were awesome, I was pretty impressed. More

A great AExperience From the moment I arrived until I departed, the courtesy and friendliness of the Volvo personnel was wonderful! Jerry Bailey, my Service Advisor, alw From the moment I arrived until I departed, the courtesy and friendliness of the Volvo personnel was wonderful! Jerry Bailey, my Service Advisor, always does an outstanding job of explaining things to me. Today was no exception. He took the time to explain why I was receiving certain messages on my car and what I should do if they re-occur. He then saw to it that the required service was performed and done correctly! Jerry also made sure that updated software was installed in order for my car to operate more efficiently! I highly recommend Momentum Volvo's Service Dept and Jerry Bailey as the Service Advisor! More

Factory Warranty Not Honored I purchased a 2013 XC90 from David Ross on November 12, 2012 and I was happy with the price and the free extended warranty. Fast forward one year to I purchased a 2013 XC90 from David Ross on November 12, 2012 and I was happy with the price and the free extended warranty. Fast forward one year to 11/4/2013 and I bring it in for service and Tracy Desormeaux says they won't cover the service until it has 10k miles. I pay for the service and $50 for the tires to be rotated myself. Today, I bring it to the Volvo dealer in Plano, TX because it has finally reached 10k miles and I mention that this is the first time it will be having a free factory service. The dealer is shocked! They tell me that Momentum should have serviced the car once a year even if it did not meet the minimum mileage requirement. I told the Plano dealer that Momentum refused to service the car until it had 10k miles. I also had my tires rotated today at the Plano, TX dealer. The cost was $25. That is half of what I paid over one year ago to Momentum Volvo to do that service on this car on November 12, 2012. I feel like such an idiot for doing business with Momentum Volvo. I have a 2006 XC90 that I purchased before I moved to Houston and I regularly brought it to Momentum for service. I am sure I was overcharged regularly. I will NEVER do business with Momentum or with Sonic Automotive Dealership. More

Super Sales and Service Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia Purchased my first Volvo last November - Michelle Palin was wonderful & very helpful to deal with during my purchase process along with Janette Garcia in Finance. Totally pleased. Jerry Bailey & shop mechanics very nice to deal with when I needed a couple of issues checked out. They addressed my concerns and were very informative along the way. Christopher with Enterprise was very helpful with the lease car while mine was in for repair. My whole experience with this dealership has been great! Thank you! More

great rep - Kevin Sturgess Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was f Kevin is awesome and does a great job helping me whenever needed. Been dealing with him over 20 years and 3 different Jags. My latest a 2013 XKR was fast, efficient and done quickly. No surprises! Thanks, Kevin More

Not so great experience I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out I brought my Land Rover in for its 45,000 mile scheduled service. I arrived at the appointment time scheduled (8am) and waited about 5-10 minutes out in the cold for them to open the doors. Looks like even though my appointment was 8 am, they decided it was okay to open late and come at about 8:07 am. The service advisor was the best part of the morning. Edwin Viera was very friendly and courteous throughout that morning. My service took about 2 hours. When I got to my LR4, I noticed that the driver's mat was muddy (not that way when I brought it) and they left the hood partially open so I had to get out and close it myself. As I was pulling out of the parking lot, the low coolant warning light went on, so I had to come right back. Of course, the service was supposed to include checking the fluids, so I don't know how that was missed. When I brought it back, they took another 1 hour to fix this problem. Don't know exactly why it took so long, but at least the warning light was no longer on. However, this time the center arm rest was noticeably blackened with an oily stain and the inside smelled like oil. I was eager to get out of there so I didn't bother asking them to clean up their mess. So, basically I came there at 8 am and left at 11 am for a simple oil change and a few basic checks. As an added bonus for the $424 I paid, I got a messy and smelly cabin. Thanks for the experience! More

Job Well Done! Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my frien Mr. Mendoza made the pain of spending money over the Christmas season an enjoyable one and I will recommend the service shop (Mr. Mendoza) to my friends and family. He answer all my questions and ensured my needs were fulfilled. The best! More