Momentum Jaguar Volvo Land Rover - Service Center
Houston, TX
170 Reviews of Momentum Jaguar Volvo Land Rover - Service Center
Excellent Service Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case Originally scheduled to have annual maintenance performed on Saturday. A few days before, check engine light came on so rescheduled to Friday in case repair was more involved. They diagnosed the problem and Service Advisor Billy Peterson kept me informed of progress. When I got home, I noticed that the side mirrors did not fold in when locked. I left message for Billy and he called me back within 10 minutes and walked me through the reprogramming process. Have always had super service at this dealership. Employees are very friendly and professional and the waiting room is quite comfortable with coffee, tea and light snacks. More
Thank you Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back i Jerry and the mechanics who worked on my car were great to talk to and dealt with the problem quickly and efficiently. I'm happy to have my car back in great shape. This was also the dealership where I purchased my vehicle. Very happy customer and would recommend to anyone. More
Pretty Car; Poorly made and Service Sucks Other than my sales person, Alapeti Ware and Michelle Buscemi; this is has to be the worst place to purchase your car. I WISH I HAD NEVER MADE THIS Other than my sales person, Alapeti Ware and Michelle Buscemi; this is has to be the worst place to purchase your car. I WISH I HAD NEVER MADE THIS PURCHASE. For the price of the car; you get a poorly made car and poor customer service from the service department. Don't expect and bells and whistles because the have an attitude. My experience with other dealerships have far better customer service. Other dealerships aim to please, this place does not. Less than 1 month of ownership, my car was in the shop and has repeatedly been in the shop for the same issue. If you get a loaner from them; you better not get one mark on their loaner. Management is the most unconcerned group of men at the dealership, specifically Jimmy Olguin, Brent Loenig. DON'T BUY JAGUAR...YOU WILL BE DISAPPOINTED. More
Car would not start Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck ar Our car would not start so called Volvo roadside assistance. The operator made sure we were safe and then proceeded to call us a tow truck. Truck arrive in short order and at the time promised. Tow truck operator was professional and courteous. He took the car to the dealership where they diagnosed the problem as a bad battery. Car was ready within a couple of hours of being towed. Volvo and the folks at Momentum Jaguar, Volvo, Land Rover did their usual - servicing the car as promised and ensuring that we were taken care of. All in all a very good experience. More
Excellent Service I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me I really appreciate the persistence displayed in solving the problem with my car-Jerry Bailey worked so hard on the solving the problem and keeping me informed. Overall excellent experience! More
Kevin's extraordinary service! Kevin Sturgess has been helping me with service for 14 years. Anytime I have a problem with my Range Rover he takes perfect care of it....but this tim Kevin Sturgess has been helping me with service for 14 years. Anytime I have a problem with my Range Rover he takes perfect care of it....but this time his help was super special to me and my daughter! She is a junior in college in Hanover, New Hampshire and was really worried because "something" was leaking out of the engine of her Range Rover. She has never had to deal with any car issues and was really worried and said it didn't "sound right". Needless to say, I called Kevin immediately and gave him a few details of the problem, Kevin suggested she buy 3 quarts of oil and he sent her a picture of the oil cap (she had no clue where it was) and talked her through opening her hood (which she had never done) getting the oil in which allowed her to drive her car without fear of killing the engine to a waiting transport which was driving it back to Houston. In a few days, it will arrive to Kevin who will once again "fix" the problem . His service this time was not limited to just Houston Momentum......And I thank him for his extraordinary help!!! Karen Payne More
Great customer service! I purchased an XC60 from Momentum 2 years ago. Since then Billy Peterson has been helping me. He is always quick to respond to the issue and ensures I purchased an XC60 from Momentum 2 years ago. Since then Billy Peterson has been helping me. He is always quick to respond to the issue and ensures that it is resolved when I leave. I can always count on Billy for honest timely answers. I have also worked with Rich a few times. Recently, he rode with me in my car to assess the problem and quickly had an answer. He also went above and beyond to get assistance from Volvo for the problem. I don't want to forget Nelson, who shuttles me to work. He is a sincerely nice person! Thank you Billy, Rich and Nelson! More
Jaguar Saturday Check-up Thank you for the invitation to come in and have a service check up done, I have been putting off bring my X-Type Estate in. I just never seem to ma Thank you for the invitation to come in and have a service check up done, I have been putting off bring my X-Type Estate in. I just never seem to make the time to do it, this motivated me to bring her in. The refreshments were nice, always enjoy the coffee bar and thank you for the "goodie bag" with the umbrella and Shell gift card. Kevin is absolutely the best in the business, always taking excellent care of me and my car, he is the reason I make the long drive to Momentum from the far north side of town. I will have my Jaguar back in before the end of the month to have the recommended service performed. More
Recent Excellent Service with Kevin Sturgess Kevin is The Best! He always makes sure the issue is resolved. He goes beyond what is expected. He is one of the main reasons I purchased this last J Kevin is The Best! He always makes sure the issue is resolved. He goes beyond what is expected. He is one of the main reasons I purchased this last Jaguar - coming back after 2 cars of another brand. More
Recall car service Kevin takes care of me as always. He had me in and out in 45 minutes exactly as he said and my car was washed and ready to go. Kevin always gives me g Kevin takes care of me as always. He had me in and out in 45 minutes exactly as he said and my car was washed and ready to go. Kevin always gives me great service and one reason I keep brining my car back. More