Momentum Jaguar Volvo Land Rover - Service Center

Dealer locked my key in the drawer for 35 mins Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that ke Don’t go to this dealer — I paid for minor service after taking an early flight back to Houston. After being told their “computer system” that keeps all keys in a locked drawer was “down” I waited 30 minutes (after paying) and eventually took Uber to pick up my kid at school. No manual override key, they said. Matt — my service guy — was fine — not his fault his bosses put in a stupid and ineffective key system. It would be comical if it wasn’t so pathetic — I’d taken an early flight back to pick up my kid and was late picking him up. Not first underwhelming experience at this dealer — go to Motorcars Ltd in Houston for service and/or repairs in all Rovers and ask for Mike. More

Poor Customer Service Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've m Making an appointment by phone with the appointment desk continues to be an absolute nightmare. I have a jag and this marks the third time that I've made an appointment for service and had the same awful experience. My check engine light came on two days ago, so I immediately called to make an appointment and was told someone would call me back to try to get me in soon since I'm worried about continuing to drive the car under the circumstances. No one ever called. I called back and was disconnected twice before finally talking to someone at the appointment desk who scheduled my service for next week (6 days away) even after learning that my check engine light is on. No advise, no warnings, no consultation - I just need to continue to drive around for 6 days with my check engine light on before Momentum will service my jag. That's ridiculous! My husband has a Toyota and he warned me about Jaguar's service. More

strange - keep complaining to customers all the time Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with hi Jerry was complaining about everything all the time. Mostly have nothing to do with my service at Momentum. I would not recommend service with him. More

Delay in service, poor response and horrible service I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not relia I purchased me vehicle from this dealer new in 2011, and have had consistently horrible service by this dealer. The service technicians are not reliable, they turnover every year, and never return calls. Despite having appointments for service, my car was not seen or worked on for five days. Despite regular maintenance and service at the dealer, worn seals and leaks were overlooked until another service provider identified them during inspection. More

Inefficient and discourteous Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted Had my Volvo inspected, for state registration. 7 days later, I was finally told that it was not done properly, in that the report was not transmitted to the State for the completion of the registration. No report was given to me, I was made to pay, and told that it was in the car; when in fact a report was never printed. This was denied in numerous conversations, only to find that this was in fact written on the receipt. I made 5 calls to the service advisor,none were returned over a 6 day period. It was only when I asked to speak to the GM that I was spoken to, and an attempt was made to resolve the situation. This is unacceptable and I have very little interest in me or my family buying a car from this dealership. Systemic failure, for what should be a simple matter. More

Update to Customer Service Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. T Update to the overall experience with Momentum Land Rover 6/21/2017 - The dealership has done a complete turn around from my first experience below. They've done everything they said they would and have really done a great job. I appreciate everything and if you are looking for a dealership who will take care of your service needs, this is the place! Keep up the great work and work on the first impression to come across this way when someone calls with a concern. It's good to know that you care about the customer and generate an environment that is friendly, courteous and professional. Update to my review below 6/14/2017 - I took the vehicle into the service department Monday and the experience was totally different than the call on that previous Saturday. There was a 180 degree turn in the attention to my concerns and solutions. They supplied me with a loaner quickly and were very professional and courteous. They have changed my feelings from the first impression. They've also found the problem to our vehicle and should have it repaired tomorrow. I'll give my final review when we pick up the vehicle. I will say for now, they're exceeding my expectations based on the initial contact. I have a 2015 Range Rover Evoque that has a check engine light come on and the vehicle isn't running nor shifting properly. I called this morning to get some help and was told that they only have a skeleton crew and their loaner department isn't open today. The next available appointment is at the end of June. I've purchased a Cadillac and was treated as a VIP when I had service concerns. They went out of their way to make sure that my concern was taken care of immediately. They provided a loaner for every type of service with no questions. Momentum treats you like they're doing you a favor by just talking to you. I update this rating once they have completed taken care of my concern for a more complete rating. More

Good services Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all th Good service reps ,friendly, courteous ,knowledge and helpful. this 25 words minimum is too long for a survey. cannot always have words of 25 all the time More

Spring Car Service Clinic I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there I had made an appointment the previous week for their car service clinic. My appointment time was 1:00pm and the reservationist asked that I be there 15 minutes prior. So, I show up before 12:45 and wait to be served at 1:00pm. That did not happen. My service agent did not approach me until near 2:00pm. I was finally done and out of there by 3:15. So, I miss 3 hours of work for a 1 hour service. Why take appointments if you are not going to honor them? The service center should have enough staff to cover the work that has been scheduled. This is not the first time that I have had issues with the service center wait times. This is one reason I no longer take my Volvo there for service. I may not take it there again for their service clinics in the future. More

No Service We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no We had an appointment and had to wait almost 30 minutes for someone from service to talk to us. In the meantime someone who arrived after us with no appointment was taken before us. No receipt itemization was provided since the service was covered, so we can only assume the services performed were appropriate. More

First Land Rover and glad I went to Momentum I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better I bought my first Land Rover from Momentum couple of weeks ago and had a great buying experience with Ron Roath. What made my experience even better was that on the way to a meeting this morning, my tire warning light came on (it was due to the sudden temperature change). I called Ron right away and he was able to have the car checked right away, and I was on my way in less than 10 minutes. I am enjoying my car and having a good experience with the purchase and service is just icing on top! THanks Ron!! More