Steve Landers Kia - Service Center

It was great. We had someone uber us to Movies and back really nice people. We had someone uber us to Movies and back really nice people. More

On the evening prior to my visit, I scheduled an appointment online for a diagnostic test due to my check engine light coming on. When I arrived for my appointment, I was informed there would be a s appointment online for a diagnostic test due to my check engine light coming on. When I arrived for my appointment, I was informed there would be a short wait due to a high volume of customers. I completely understood and appreciated the courtesy of being informed. As someone who has purchased two vehicles from Landers Kia and has always brought my vehicles to your shop for maintenance and service, I’ve come to expect—and have consistently received—excellent customer care. However, during this particular visit, I ended up waiting for five hours for a diagnostic test to be completed. While I was briefly checked in on twice during that time, there didn’t appear to be any sense of urgency or communication about when my vehicle would be seen. As someone who values and respects the work your team does—especially under the difficult conditions of extreme heat—I want to make clear that my intention is not to place blame or get anyone in trouble. That said, the extended delay without consistent updates or follow-up left me frustrated, particularly because it consumed the better part of an entire day. As a loyal customer, it’s disappointing to consider seeking out other Kia service centers, but moving forward I may need to explore additional options in order to avoid similar wait times. More

Efficient and helpful people like Eddie in the service department. Always a pleasant experience at Landers KIA department. Always a pleasant experience at Landers KIA More

Never clear on what services have been completed and need to be completed . Seems like there is always some confusion. to be completed . Seems like there is always some confusion. More

Very fast friendly and really professional. Would definitely recommend this dealership and the service department. Would definitely recommend this dealership and the service department. More

I'll never buy another kia. I should have known better than to pay my car off early. I should have known better than to pay my car off early. More

The dealership is fine and the service people do okay. However, we drive from Hot Springs Village to have the oil changed. The cost to do so is pretty ridiculous. We want to keep our vehicle in the best s However, we drive from Hot Springs Village to have the oil changed. The cost to do so is pretty ridiculous. We want to keep our vehicle in the best shape possible but every time we come we pay 3 times what an oil change should cost and the service personnel always try to talk us in to other services which, most of the time, are not necessary. More

I would have gave them 5 stars but the second visit was different than the first. There was no making you part of the process like the video of them doing the work and letting me see what all was being don different than the first. There was no making you part of the process like the video of them doing the work and letting me see what all was being done and keeping me informed. Also they did not reset the digital display when the oil was changed. My first visit stood out because it appear that they went beyond an average oil change and the second visit was like any where else but. It the same as the first visit with half effort as the first visit. No video record of the actual work being done. Over all the service was good but not as it was the first time and first service I received at 5000 miles. More

The service is top notch and I really like the comfortability of the waiting lounge. comfortability of the waiting lounge. More