Landers McLarty Toyota

In January I purchased a nice low mileage Mazda6, advertised for under 27k on their website, and cars.com. I lived 2 hours away, so I called to talk over the car/price/etc. The general sales manag advertised for under 27k on their website, and cars.com. I lived 2 hours away, so I called to talk over the car/price/etc. The general sales manager, Robert Register, seemed very pleasant but quoted me 30k. That seemed reasonable after taxes/fees, but I took screenshots of their site before leaving, just in case. They write up a sales contract for 33k after taxes and fees. Here's where it started to get bad. I had to argue their own online price to them, explain to them their website, and negotiate and haggle down to their advertised price. Snippet of conversation: "it says 29800 right there!" "After taxes and fees" "Impossible! They couldn't know your tax rate!" "You type the zip code right there to calculate it." I guess that's one sales tactic, and I suppose it's effective, but it is dishonest. They eventually wrote up a sales price matching their advertised price, which is still, to this day, a weird thing to say, and offered me a terrible loan at a 8.9% interest rate at a 840 credit score. I asked if there were any guarantees with the car, such as if something turned out to be broken that shouldn't, what i should expect out of purchasing a vehicle (under 15k miles) from them, and the salesperson said that they don't have anything formal but to not "worry" because they stand by everything very well. When I returned home, I tried to use both key fobs, and the 2nd didn't work. Then I looked at the tag on the 2nd key, and it says, CX5 and different vin. They gave me the primary fob with accessory key for the other car for sale on their lot. I text the general sales manager and he tells me that they'll grab the 2nd keyfob, mail it back and I can mail them theirs. No problem. I'm then told that the keyfob they have is "busted" and doesn't work. I call my local mazda dealer and they quote me 500 to buy and program a new key fob. So I ask that they provide me with a working, reasonable condition keyfob. As a dealer, I am sure it only costs them a fraction of retail. They said no. I ask the general sales manager, Robert Register, if he would be able to do so. He also says no, then says that it's just the buttons that are missing, and I can replace them for 15 dollars on ebay. I'm very frustrated, so I said, ok, well I'm not sure I want to send this one back to you then. (Note: looking up the tracking information, they had already mailed the fob out that morning) Robert immediately gets aggressive and says, "you want to play it that way, huh, then you're not getting this fob either." I have not been aggressive or raised an attitude at this point, so I quite calmly, informed him of my displeasure with his attempt to sell a car to me 3k over advertised price, to which he claims is impossible, because they don't advertise their prices online, with an angry and aggressive, "Are you calling me a liar?" (Which is exactly what liars say, might I add) I end the call, because I don't want to match his aggression, as I still have to depend on them to complete the paperwork and get the tag. So I text him screenshots of... you guessed it, his website and advertised price of the car, that I had taken before buying the car, since the car was already removed from their site. He then begins backpedaling and claiming that the 30k was "his cost" of the car, then starts telling me that they were going to fulfill their promise and send me the keyfob regardless of how *I* was acting, and that it was up to me if I was going to send the other back. Curious, I read some reviews, and 3 months prior, another person had a similar story, where they tried to sell a car over the online advertised price. I have held off on writing a review until I was clear of this dealership. I am now tagged, and I am refinanced through my CU at a much lower rate. I thought of contacting the dealership, but the place is run by... Robert Register... Sr. That's not going to help. 0/10 do not recommend. More

Just bought the Grand Highlander Hybrid. Had a great experience from "Doc". Everything was exactly as promised. No surprises. Drove from out of town and it was well worth it. Got a fair Had a great experience from "Doc". Everything was exactly as promised. No surprises. Drove from out of town and it was well worth it. Got a fair price on my trade in , also. More

This place is a rip off ! They lie to trap in a car with a high payment with the promise of refinancing! Don’t buy here . They lie to trap in a car with a high payment with the promise of refinancing! Don’t buy here . More

Deceptive ad campaign that promises fabulous discounts and prizes. Obviously created to prey on folks who are getting a tax return. It's just fake from the beginning. and prizes. Obviously created to prey on folks who are getting a tax return. It's just fake from the beginning. More

They are getting the Grand Highlander that I have been looking for. I put a reserve on it. looking for. I put a reserve on it. More

Bought my wife a 4Runner from "Doc". Best car buying experience ever. Would highly recommend this dealership. The whole crew treated us great! Best car buying experience ever. Would highly recommend this dealership. The whole crew treated us great! More

I was in the market for a Toyota RAV4 XSE Hybrid with some accessories for my daughter. We explored Huntsville, AL, and noticed that the prices offered here were very high, along with a ridiculously some accessories for my daughter. We explored Huntsville, AL, and noticed that the prices offered here were very high, along with a ridiculously high markup fee. On my friend’s advice, we visited Landers McLarty Toyota in Fayetteville, TN. Even though it was 47 minutes away, it was the best 47-minute drive we’ve taken. I spoke with Doc, our salesperson, and custom-ordered the car exactly as my daughter and I wanted it, and put down a deposit. We waited almost four months before the car arrived at the dealership. To our surprise, the car came with additional options that we did not request. Doc apologized for the mix-up by Toyota Manufacturing. However, in addition to the added costs for those unwanted options, the MSRP also increased by $500. Doc apologized repeatedly and worked with us to arrive at a reasonable price. We drove away happily in the new car and were glad that Doc was our salesperson. Doc was very professional, friendly, and courteous. Most importantly, he kept his word, which is a quality that I greatly admired in him. I was extremely pleased to have worked with Doc. More

Absolutely great! Wonderful people to work with ! The dealership did everything they said they would do.I highly recommend this dealership. Wonderful people to work with ! The dealership did everything they said they would do.I highly recommend this dealership. More

Auggie was super helpful with educating me and my family on the most reliable vehicles for my daughter. No pressure tactics. He took all the time we needed to feel comfortable with our purchase. Highly r on the most reliable vehicles for my daughter. No pressure tactics. He took all the time we needed to feel comfortable with our purchase. Highly recommend Auggie and Landers McLarty team. More

great very easy to work with they even delivered car which was a great help which was a great help More