Landmark Ford Inc

Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Ford Inc:
I was dissatisfied with the disconnect between the salesman who reviewed the car with us and the sales supervisor who set the price. When we thought we had a price and we got a call from the salesman that the car was ready, we went back to the dealership to pay for the car. Howeaver, we had to wait about 40 minutes while the finance manager, who we didn't need at all, chatted with an employee. When we finally got in to him, he first tried to sell us a VERY expensive car warranty and then made us feel foolish for turning down a "no brainer" tire warranty. The deal was busted because we understood that taxes were included in the price we negotiated. But the sales supervisor insisted that was not the case, which raised the price by $1200 plus fees. So overall it was a very negative experience. Other dealers we have visited in small towns around say half their business is from people coming from the Springfield Landmark dealership with the same story. Communication is a big problem at this dealship.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Ford Inc:
I have dealt with this dealership on MANY occasions over MANY years (they are convenient). Their SALES people are crap; from the owner Bill Grant Jr. on down. They are pushy, pushy and their prices are not competitive. I bought one vehicle from them because I needed a new car there and then.

Their SERVICE department is another thing and probably the only thing that keeps them in business. SERVICE is fantastic, Tom Meyer the service manager runs a tight ship but the guys in the shop just plain know their stuff. I cant say enough good things about their service department they have been super good to me and very accomodating.

If I could have rated sales a 0 I would have.
If I could have rated the service dept a 10 I would have!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Landmark Ford Inc:
I just wanted to say that Landmark Ford is a Great dealership and I would highly recommend going there for any NEW FORD purchase. I actually worked for them in the past on two different occassions and now work for a completely different store, however I would still rank them as one of the TOP for NEW FORD. Strong management team that has been there for severel years.... Ask for Jake Pembrook in pre-owned and Donny Botrell in New...

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Landmark Ford Inc:
attempt at second vehicle purchase from these people,salesperson,pushy,threw so many numbers fact figures at you couldnt keep track of deal,change figures/price/interst rates by the minute.called us 5 times in one evening trying to sell us something we didnt want.we told him 15 times we had to have a payment at a certain price and he would say ok and he would invite us to drive the 45 minutes to landmark for a test drive and then we would find out the payment for what he was trying to sell us was $100.00 higher than we could afford.then he would get pissy and pushy .just plain dishonorable people there who just want to make a sale

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