Langway Toyota of Newport

Abysmal Customer Service: Title Delay, Lack of Accountability, and Deeply Deficient Communication I purchased a 2022 Toyota Corolla from Sales Associate Andrew Cipolla at Langway Toyota on 12/2 Accountability, and Deeply Deficient Communication I purchased a 2022 Toyota Corolla from Sales Associate Andrew Cipolla at Langway Toyota on 12/26/2025, paid in full with intent to title in NH. At time of sale, the dealership did not have the title and Business Manager Mike Silva issued an IOU, stating the vehicle had just arrived on the lot and the title was "en route" but could take “a few weeks.” It ultimately took nearly six weeks, well beyond the 30-day temp plate, leaving me unable to register or legally drive the vehicle I had paid for. Resolution included repeated escalation, unanswered messages, and finally contacting the bank myself to obtain clarity. Documented timeline: • 1/5: Emailed Mike Silva. No response. • 1/6: Emailed Andrew Cipolla. He replied they were “expecting title this week” and would FedEx it along with the second key. • 1/8: Emailed General Manager Russ Bauer. No response. • 1/10: Called Mike Silva. No answer. Left voicemail. No response. • 1/10: Reached Andrew by phone. When I asked for transparency, he was dismissive and stated, “We know as much as you do.” I was redirected to the clerks’ office. • 1/13: Called Colleen in the clerks’ office. No answer. Left voicemail. No response. • 1/13: Reached Andrew and was told I would have an update next morning. • 1/14: After no update as promised, I texted Andrew and was told there was no update. He stated: “They sent the payoff in on Dec 15th. Titles can sometimes take 4–6 weeks. Colleen or Cathy will tell you the same thing.” • 1/16: Opened case #260116000243 with Toyota Brand Engagement (Douglas). They contacted Langway but were unable to obtain a clear update and escalated to Langway’s Customer Relations. I was told I would receive a call within 1–2 business days. Never received a call. • 1/21: Followed up with TBE (Michelle). They contacted Langway and reached Customer Relations manager Carol, who indicated the GM, Russ, would call me within one business day. He did not. • 1/22: Called TBE again (Jay) after hearing nothing from GM. They contacted Langway (Bernard) and were told the delay was with Southeast Toyota Financial. SETF had received all approvals to release the title on 1/20. Toyota emphasized that dealerships are independently owned and operated and that they have limited control. • 1/25: Temp plate expired. Can no longer legally drive the vehicle. • 2/1: Still no update from Langway. Texted Andrew again. No response. • 2/3: Called TBE while traveling in Europe (Andrea). She was shocked at the extensive case history and expressed frustration at her own inability to get info from Langway. She attempted to contact SETF but was unsuccessful. I reinforced how poorly this reflects on the Toyota brand but was told Toyota does not control independently owned dealerships. • 2/3: Called SETF directly from Europe (Victoria). She looked up VIN and confirmed title had been overnighted. She also stated Langway had not provided the required odometer statement in a timely manner. • 2/4: Title delivered by FedEx. Langway never proactively notified me that it had been sent. I was forced to chase answers between the dealership, Toyota corporate, and the bank, including while traveling internationally. Beyond the delay, most concerning are: • Persistent non-responsiveness from sales, management, and customer relations • Dismissive communication • Ongoing deflection of responsibility without transparency The matter was only resolved after I personally contacted the lienholder and uncovered the actual status, despite multiple escalations to Toyota Brand Engagement, who also were unable to obtain meaningful updates from the dealership. The consistent pattern of broken commitments, non-responsiveness, and lack of transparency makes it clear that customer experience is not a priority at this dealership. The lack of accountability and professionalism is completely unacceptable. More

The only place we buy and service our vehicles. I just don’t find customer service and reasonable prices anywhere else. I have never encountered pushy or ambivalent staff on the sales floor or in t I just don’t find customer service and reasonable prices anywhere else. I have never encountered pushy or ambivalent staff on the sales floor or in the service center. I highly recommend Langway in Newport, RI. Plus there is often a small dog on sales floor. It really is a happy place. More

Fast and efficient service at a fair price, previously had a bad experience at Lexus dealership, had a bad experience at Lexus dealership, More

Langway Toyota does not deserve even one star! I brought my car in for inspection and was shocked when they tried to rip me off for $3500.00 in repairs to get the inspection sticker! This is typic I brought my car in for inspection and was shocked when they tried to rip me off for $3500.00 in repairs to get the inspection sticker! This is typical treatment for a woman alone. Women are treated very differently than men.. They failed my car and made me pay the $55.00 anyway to get my car key back! I did not want to have all that work done! 3 men including the service manager ganged up on me, intimidating and insulting me and talking down to me and threatened to call the police and have me removed. They told me never to come back! These three men were rude, unprofessional and unethical. I was shaking and very upset when I left. They would definitely not talk to my husband like that! Even though I made an appointment, I still waited and lost 4 HOURS of my life (for an inspection sticker) I can't get back, got nothing for it and they made me pay $55.00 for a service not received! I will never buy a car there and will never do business with them again. Be forewarned if you are a woman. Just stay away from Langway Toyota. There are better places to spend your money! More

Prompt and accommodating, servic area clean and receptive, friendly staff polite, courteous and helpful person at front desk receptive, friendly staff polite, courteous and helpful person at front desk More

AK has great interpersonal skills and wonderful to work with him. Great lounge area with good amenities with him. Great lounge area with good amenities More

Welcoming, courteous, on top of call. Honest with call. Service Manager # 1. Jeff is number 1 Honest with call. Service Manager # 1. Jeff is number 1 More

Service dept representative was very helpful. I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time befor I had originally scheduled oil change and state inspection. However, when he checked the mileage and last service, he advised I still have time before it needed to get done. But then he realized this would be the last free oil change and so he said it can be done if I want. I agreed and everything was done as promised after a little over an hour. More

I don't want to give one star to the service department, Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC wa Langway Toyota of Newport, RI. They did a terrible job repairing my 2013 Tundra. I brought it in because the brake shutter when braking, and my AC was blowing warm air. The service guy was such a fast-talking scammer. After $ 4,268 in fees, the real problems started: yes, they did rotors, calipers, and pads. But after a few days, I almost crashed through the front of Cumberland Farms with no brakes and the pedal to the floor. It was dripping fluid from the right front side. They had it towed back into the service department to “Fix” that problem. A few days after picking up my truck, the loud screeching sound started, so I returned it. They said it was fixed, then a few days later, a louder scratching noise started, so I brought it back in, where they said there was nothing they did wrong, but because my truck was 12 years old, and the dust shields were rusted out. Ok, but they didn’t see that on the other inspections. The Service Fast talker scammer told me it would be another $400-$4,000 to fix that problem. I declined. When I removed the driver's side caliper, it immediately started leaking brake fluid from the damaged line. I bought a new brake line and replaced the damaged one. I also easily removed the rusted dust shield. Surprisingly, the dust shield wasn’t even attached to the passenger side and was rubbing on the rotor. To say I was angry puts it lightly. The service guys had to know it wasn’t even attached, especially after replacing the parts twice at that wheel. I will never recommend Langway Toyota and NEVER give them another dime. Read the reviews, everyone is complaining about the poor Service at Langway Toyota Newport More

Great Service. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. Had a problem and got a same day appt. Problem was diagnosed and fixed immediately. More