First off, I never leave reviews on companies, ever. This is an exception because of how poor my experience was with this dealership and if I can help anyone avoid the same experience, then it was worth it.
I should have checked this site before I did business with them, another user "Engineer" had a very similar experience with the same salesperson I ended up having. The salesman would tell me one thing, then when I would ask for details, would tell me something completely different. For example, the car I was purchasing desperately needed cleaning / detailing, For a car they've had for over a month, you would assume someone would have cleaned it, right? I told him I wasn't comfortable with the price given all the scrapes, scratches, dirt, smudges, and pen marks in the interior. He said the car is being detailed now and he'll checked on the progress. He walked away and while he was gone, my wife noticed the keys were still on his desk. He came back and said "they got the pen marks out, no problem!". I said "really, how did they do that without the keys?" He laughed and said "they have another pair". At that point I got up and checked outside and sure enough, the car was still sitting in the parking spot we left it. I doubled checked and it hadn't moved, pen marks still there. I called him out on this and he said "they get these pen marks out all the time, it's not a problem" and he just moved on like this was no big deal. This type of thing happened over and over again from financing, to our trade in, to even being out of there by a certain time. I told him I had a hard stop at 3pm and he said "plenty of time, you'll be out of here by then" and when 3 came around he said "oh, you wanted to take the car home by 3? That wasn't going to happen". I had to make 2 trips to get this car, and I do not live close by any means. If this wasn't the only used vehicle in the config I wanted, I would have walked away and not looked back.
Within the first week I had issues with the tires, one of them is dry rotted and another has a patch that is failing, we need to refill it every 4 days. I specifically asked the salesman about the tires and he said "they're good, plenty of life", which I found out is not true. At the time they were too shined up to see anything. I took them to my tire guy and he said they're due to be replaced, they're 4/32", give or take, which is the time to replace them and what is the minimum on the CPO checklist. I have called the parts manager about this and they said I have to talk to the sales manager, who has not answered or returned any of my calls. If the dealership wasn't over an hour away, I would show up in person. At this point, I don't even want to deal with this place, they'll probably just throw on some used tires they found on the road side and call it "fixed" anyway.
I have many more examples of them misleading or flat out lying to my wife and I in the 2 days it took us to make a simple purchase from them. I'll update this review if I ever get a call back from them regarding my tires, which is the only thing they can address at this point, everything else cannot be addressed.
I Recommend This Dealer:
Ijaz Suleri (Salesman), Walt Ellis (Sales Manager)
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