My Review Of Larry Geweke Ford Kia:
I applaud the promptness from the dealership to contact me when I requested information (it was under 5 minutes after submission), and the willingness to discuss the pricing and trade in info over the phone. I never got any nagging 'form' emails disguised as personal correspondence which I really appreciated.
It took a while for me to narrow down the exact car I wanted, and while the dealership was very accomodating and I never felt overly pressured, once I settled into the exact car I wanted I felt it took too long for the 'exact' car to materialize and felt they were pushing a bit too much on moving their existing inventory off their lot, or cars that were 'close' and most likely easier for them to retrieve and move than the exact car I wanted. To their credit, they did not give up and did locate the exact car for me, and while pricing negotiations went one round longer than I thought they should have and almost soured me a bit, it was manageable. I feel this is an opportunity for Geweke to improve on, but again, not a deal breaker and certainly heads and shoulders above an automall.
Once the price was finalized, They really took off and distanced themselves from my other dealership experiences:
1- They were absolutely open and honest about financing, and got me a better rate than my pre approval, even with me holding that info privately.
2- Fees, Rebates, numbers were all up front and documented as I expected; When any clarity was asked for they patiently explained everything to my satisfaction.
3- My sales rep, Marc, is very knowledgeable, pleasant, and proactive with getting in touch with me as my car was being transported and prepared- I never had to contact the dealership for updates, progress, etc. I felt they respected my decision to purchase from them and wanted to ensure I was 'taken care of', I thought the tour of the service department and introductions to the crew was a nice touch, very personable and probably sold them as the place to start for future service issues.
4- I had been up front that I felt burned at previous dealerships, and when I was to pick my car up I was really going to go over it with a fine tooth comb. As they politely nodded I assumed it was the usual lip service, but when I went to pick my car up (on time as they promised), it had CLEARLY been taken to heart- The car was show room quality- Even the rotors glistened behind the rims; They mentioned they had remembered my request and did not want to let me down, and they certainly did not- Well done detailing crew, you guys are rock stars.
5- The bonus? On pickup day they asked if I wanted another 500 in rebates since we hadn't finalized the contract and another rebate became active that day. They did not need to do that, I would have never known about it, and while it was a minimal amount of work to plug into the final numbers i'm sure, those small gestures show me that they aren't in a huge hurry to get my name on the dotted line and 'get em out'.
To summarize, the price was probably a little bit higher than the automall or more aggressive dealers, but I had played that game before and have sincerely regretted trying to save a couple hundred bucks in hindsight in light of the quality of the car my treatment at the dealership (and most of the time those dealers spring dealer added incentives on you at the last second anyway, negating your price advantage- not here).
The experience was so pleasant and I love my new car so much that I gotta admit that new Escape that was sitting over there in the corner is starting to look mighty nice :)
Was this review helpful to you?
Yes | No