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Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Albuquerque, NM
763 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Helpful April 24, 2024
I was pretty unimpressed by the lack of communication from the service department. I dropped my vehicle off and was asked if I would be waiting for the vehicle or if I would be leaving. I said I didn’t from the service department. I dropped my vehicle off and was asked if I would be waiting for the vehicle or if I would be leaving. I said I didn’t know, it would depend on how long it was going to take. They told me they would let me know within 30 minutes. After about an hour, I checked in with a service advisor who couldn’t find my vehicle in the system. After asking a few more questions, he located the vehicle, and said they had not properly finished the check in. At this point I had a friend pick me up and waited to hear from them. Several hours went by without hearing anything, until I got a text in the afternoon asking me to authorize additional services. I was at no point given any sort of timeline or estimate of when to expect the vehicle. After the weekend I called, and they still didn’t know, but said someone would call me back. Never heard anything til the vehicle was done, about 6 days after I dropped it off. Very poor communication and service in this instance. More
by docteeth29
Employees Worked With
Nathan
April 24, 2024
Very bad service I made an appointment and waited for more than 2 hours and they didn’t do the work they said it would only take 45 minutes and in the end they just charge more than 2 hours and they didn’t do the work they said it would only take 45 minutes and in the end they just charge More
by Morenavegavaldez
Employees Worked With
Nn
April 24, 2024
I dealt with Roberto (service writer), Robert (service mgr) & Shawn (technician)….all (3) guys were great to work with, helped me out while I’m traveling & got me out of a bind. Their customer service is mgr) & Shawn (technician)….all (3) guys were great to work with, helped me out while I’m traveling & got me out of a bind. Their customer service is very much appreciated. I hope they receive the acknowledgment & recognition from the dealership GM & owner that they deserve. More
by DBStover
Employees Worked With
Robert (Service Mgr), Roberto (Service Writer), Shawn (Service Technician)
