Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque

In February of 2013 I purchased a Dodge Challenger Redline special edition. I brought it in for its first servicing in June. A few days after servicing I noticed that the special edition rims on two Redline special edition. I brought it in for its first servicing in June. A few days after servicing I noticed that the special edition rims on two of the tires were seriously scratched and scuffed with significant portions of the red paint gone. I informed the service department about the problem with the rims with the expectation that it would somehow be made right. I was told there is no way to know that it was their fault and there is nothing they would do. I explained that the car had less than 5,000 miles on it and that the tires had only been off of the car one time (in their shop). I was told that I couldn’t prove that they damaged my car. I am not happy about this and will no longer do business with this dealership. Here are some things to think about before getting service from this shop: 1.) Quality of Service: someone in the shop clearly threw special edition rims around with no regard for their well being. 2.) Honesty and Integrity: It would have been apparent to whoever put the tires back on the car that the rims had been damaged, yet I was rushed out the door with a "let's sneak this by him" mentality. 3.) Accountability: When informed of the issue management took no accountability. How can I continue to give business to a company that mistreats my car, hides it from me, and then refuses to repair the damage they caused afterwards? How can anyone? Full disclosure: I did not actually speak to Greg Goodman, I spoke to a service technician who says he spoke with Greg about it and that Greg is the one that said I can't prove it happened in the shop so they won't do anything. More

I called to make an appointment to get my truck serviced. I was given the name of a service advisor to contact and a firm appointment at 10:00 am. I arrived at exactly 10:00 am. The service advisor I was ask I was given the name of a service advisor to contact and a firm appointment at 10:00 am. I arrived at exactly 10:00 am. The service advisor I was asked to contact was not working. The young man who took my information informed me that the service was first come-first served and that my appointment really didn't have anything to do with when my truck would get serviced. When I spoke to the service manager about this he said an "appointment" meant simply a time that I could drop off the vehicle, not get it worked on. In short, there are no appointments at this dealership. If you have time to waste, then it probably won't matter. If you are like me and work for a living, remember to add to the cost of the service the time you will spend waiting. Oh and one more thing. I bought the $75 package that includes a free wash with the service. They didn't wash the truck. I wonder if they even really changed the oil. They got my money so I'm stuck for the next two oil changes but I'll go elsewhere next chance I get. If I treated my customers like this I would be out of business. More

A very courteous Service Advisor, Perry Coleman explained what was wrong with my car without being pushy. I had an overall nice experience waiting for my car to get fixed, the COKE machine was a plus too! what was wrong with my car without being pushy. I had an overall nice experience waiting for my car to get fixed, the COKE machine was a plus too! More

Every time I take my Jeep to Larry H. Miller to get serviced, or even if I simply have a question about something, they are always more than willing to do whatever they can to help me out and take good serviced, or even if I simply have a question about something, they are always more than willing to do whatever they can to help me out and take good care of me! They are so kind and a pleasure to work with! Especially Guy, he's awesome! :) I love that they always offer to wash my car as a part of the service and have even filled up my tires for me when I told them I did not know how to do it by myself. Wonderful service!! :) More

Excellent service dept! When we originally purchased the jeep it was the easiest purchase I have ever made. Staff was friendly and thanked us several times for our business. I work next door to another jeep jeep it was the easiest purchase I have ever made. Staff was friendly and thanked us several times for our business. I work next door to another jeep dealership and I would never go there because of their reputation. More

I shopped the internet first, found a 2013 dodge Durango listed for 28,000. and change, sent my info on the internet and quickly got a return call, told Debra Stevens about 2013 on the net, she called me ba listed for 28,000. and change, sent my info on the internet and quickly got a return call, told Debra Stevens about 2013 on the net, she called me back and said it was gone (of, course) but her manager said he would match the deal. I told Debra that I didn't to waste her time not mine, so I didn't want a white/light colored vehicle nor was I going to spend over $30,000, if she could meet those I would come in. I got there and the salesman asked if I wanted to test drive the WHITE, SILVER, or CHAMPAGNE colored one! I told him none, I didn't want a light colored vehicle. He said lets test drive one of these and then if you like it we'll find you one in a color you want. We test drove. It was fine. He had me take a seat, took some info and said he be back. I thought he was going to see about finding other colors. When he came back He had a price for the silver Durango and asked what it would take to get me to buy it. It was SILVER and over $30,000. He now tells me other dealer wont want to give up the sale of a Durango. Finely convince them I am not buying a white vehicle, asked about jeep, was told it would be too small was never offered to test drive one. Finally they asked me about a Journey, I said yes my daughter had and one it was nice, and that I had recommend it to her. The salesman told me a V-6 got better gas mileage (wrong), so I said find me one in a dark color. They brought me a Black full leather interior, beautiful journey, it was listed over $31,000.00, I told them get this under $30,000 including tags, title and licensing and I'll take it. While they salesman was getting a price, I read the sticker, gas mileage was worse that the floor model, when I asked why, I was told the V-6 used more gas and of course they couldn't get it under $30,000. This kind of crap went on and on. I told them at five I hadn't eaten since early morning and I was going to go eat and then come back. Took roughly thirty minutes to convince them to let me get out the door. I finally said I would buy a dark blueish green Journey. But I came back the next day, because by 6:15 I was mentally and fiscally exhausted, and guess what!!! I had to wait the next because they didn't have the paperwork done. I am SO mad at myself for not walking out the door when I was asked if I wanted to drive the SILVER, WHITE, or CHAMPAGNE Durango. So I get a call from Debra about the car and she tells that I'll be receiving a request to do a survey and to please give a positive one because my salesman was new and it would help with his job security. I tried to talk with her about NOONE listening but she basically blew me off. I answered truthfully to the survey, mentioning that I didn't think the salesman was at fault because I knew his managers were pushing him! A couple of days AFTER the survey I receive an E-Mail from the dealership manager, saying if I was not completely happy with my experience to all him first and he would take care of it. I replied I had already took and survey, was not pleased and would be happy to talk with. Was supposed to see him on the third but had a family emergency and needed to leave but debra said we could talk on the phone and she'd have him call. I have since told two people at the dealership I still haven't had a call from "Flip" and still nothing! I recently asked about a satisfaction quarantee and could not get an answer, asked me questions, said he'd have to talk to salesman. I would definitely NOT recommend Larry H MIller to any one. I am extremely dipleased with the journey. My two oldest grand children can't sit comfortably in second row unless front seat pulled all the way forward. I can not open a cooler all the way. NO ONE LISTENED TOO anything I said, quite frankly besides just being completely overwhelmed (or maybe completely run over) I can't imagine why I purchased this vehicle! More

Had soda & coffee available, TV & the even washed my truck 2x. Tire rotation was included & they even checked & serviced the transfer case free of charge since I had I've only had it 3 months & it wa my truck 2x. Tire rotation was included & they even checked & serviced the transfer case free of charge since I had I've only had it 3 months & it was due soon... Very nice experience. More

I was on my way to Rich Ford to purchase an F150 pickup. My fiance had purchased a Fusion from them the week before. On the way to the Ford dealership I stopped to check on the Ram trucks just for referenc My fiance had purchased a Fusion from them the week before. On the way to the Ford dealership I stopped to check on the Ram trucks just for reference. I was met by a sales person Mike Reta, I have have misspelled his last name. He was helpfull, informed, and quite knowledgeable about his products. Well, I left that evening in my new Ram pickup. Having purchased two vehicles within a 5 day period, there is no comparison between Rich Ford and Larry H. MIller. I will and do recommend Larry H. Miller to my friends, family and my employees. George Martinez More

We were received with a smile and a warm welcome.. Trey showed us a jeep to drive and was very helpful on his useful information.. He asked us questions and answered our with the most informative useful in showed us a jeep to drive and was very helpful on his useful information.. He asked us questions and answered our with the most informative useful information. We told him what we wanted and told us he would find it for us. We were very pleased with the outcome of our visit and most of all we are so happy with our Jeep. Trey found us just what we wanted. The rest to the staff was warm and we felt like we were really a very welcome customer. Thank you all for the enjoyable visit and giving us just what we wanted. Bill and Louse Dressler More