Larry H. Miller Chrysler Jeep Dodge Ram Surprise - Service Center

Great Service Staff Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and softw Your dealership is full of professional, kind and conscientious staff who are very customer service oriented. I was in twice for oil changes and software updates for my wife's '15 Jeep Grand Cherokee and my '14 Dodge Charger 100th Anniversary Edition. Both times the service personnel kept me apprised of the scope and steps required to complete the updates. Not only is the attention to detail appreciated, but the friendly family atmosphere of your waiting area make for a comfortable and easy wait. More

So much betternow that you got rid of steve!,. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. My new service adviser was very respectful and more 10x more enjoyable to talk to.. It was very easy buy the oil change special offered. More

Dedicated to service After purchasing my Challenger I had a spoiler and deck stripes added to make it a little more sporty, Initially I was very upset as after I picked i After purchasing my Challenger I had a spoiler and deck stripes added to make it a little more sporty, Initially I was very upset as after I picked it up and had taken it home I noticed that the newly painted spoiler's paint was now chipped to the base where the stripes had been cut in, the deck stripes had bubbles underneath in several areas of the car, and a couple other issues that weren't right. When I called Seth I was not in the best of moods because of this and he had me bring the car right back so he could look at it. He apologized profusely for the issues and we agreed to work together to make it right and live up the Larry H. Miller name. A week or so later, after keeping me updated about the possible schedule, I dropped my car off in exchange for a loaner vehicle Seth had arranged for me so I would be able to get around. While we only expected it to be a couple days (though we both understood that as much time as needed should be taken) Seth called me around the end of day 3 to say that the spoiler was redone beautifully but he had some concerns about the stripes and would like to take a few extra days in order to take the workman's advice (whom Seth consulted before calling me) to let the vinyl settle and we could evaluate it together. I agreed and met him at the dealership a couple days later. I am now very happy! The work is beautiful and gets me many compliments, The concerns I had over not being taken care of were blown away when my new car rolled out and had been not only redone with high quality in mind but detailed to a higher standard than when I bought it. I really appreciate the time, care, and concern Seth showed when working with me and the fact that he seemed to be as upset as I was about the condition it left in the first time. He takes pride in his work as well as his company's name and I don't doubt that I will be taken care of to the highest degree when he is involved, I will not leave with streaky windows or messed up workmanship under his watchful, detail oriented eye again. He simply won't have it. Thank You More

IMPROVING After 2 years, I may finally be feeling comfortable with this dealership's service department. For the first time I felt that the service advisor li After 2 years, I may finally be feeling comfortable with this dealership's service department. For the first time I felt that the service advisor listened and was upfront and honest. I am giving a tentative yes in "would I recommend" as time will tell. More

Great customer service Very friendly service advisors and ready to help deffinetly like taking my vehicles to Larry H Miller CJD!! They take care of my needs in a timely ma Very friendly service advisors and ready to help deffinetly like taking my vehicles to Larry H Miller CJD!! They take care of my needs in a timely manner More

Continued good customer service. This dealership service department keeps customers inform about what is happening with their vehicle repairs and are not "one of those that just repla This dealership service department keeps customers inform about what is happening with their vehicle repairs and are not "one of those that just replace parts because it might be the problem". Dealership is clean at all times. Very satisfied. More

anither great experience Seth is our GO TO GUY at this location.our 300 needed the oil changed and we also wanted a noise in motor looked at and check the air. Seth not only c Seth is our GO TO GUY at this location.our 300 needed the oil changed and we also wanted a noise in motor looked at and check the air. Seth not only checked things out but he personally called Chrysler to get info on engine sounds. this is going above and beyond customer service. he called us to come and get the car and not only explained it all to us, but gave us a copy of the specs as well. he explained tp us what he did to fix the air as well. he always takes the time needed to make us feel comfortable when we leave. Glenn Coe runs a top notch dealership and I will tell everyone to see them about a car purchase More

Great Work was accomplished in a professional manner in a very expedient manner to my satisfaction the waiting area was very clean and a relaxing place to w Work was accomplished in a professional manner in a very expedient manner to my satisfaction the waiting area was very clean and a relaxing place to wait on service More

Warranty Repair Service was provided promptly and professionally. Got same day repairs even without an appointment. Service writer, Mike, was exceptional sitting for Service was provided promptly and professionally. Got same day repairs even without an appointment. Service writer, Mike, was exceptional sitting for my regular guy, Tom. Overall a very good experience. More

1st time oil Change The service rep. was very helpfull. My oil change took less than an hour along with the tire rotation. I had a Great experience for sure! The service rep. was very helpfull. My oil change took less than an hour along with the tire rotation. I had a Great experience for sure! More