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Larry H. Miller Colorado Jeep
Aurora, CO
846 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 846 reviews
May 18, 2017
Regular service It was easy to schedule an appointment and dates and times provided many options. The service was prompt. The service advisors were friendly and hel It was easy to schedule an appointment and dates and times provided many options. The service was prompt. The service advisors were friendly and helpful. More
by djm5643
Employees Worked With
Scott Wilbers
Helpful May 10, 2017
Great service. Difficulty getting appointment Called on a Friday to make a service appointment. Could only get voicemail in service department. Left message requesting a call back for appointment. Called on a Friday to make a service appointment. Could only get voicemail in service department. Left message requesting a call back for appointment. Called back Monday. No answer in service department. Operator got back on the line and agreed to contact service dept to call me back. Got call back within an hour and made appointment. Brought car in for service. Service completed quickly and I was out within an hour. More
by Jerry
Employees Worked With
Service Writer Madison Sollie was very helpful and very friendly.
May 08, 2017
Great service Your staff worked very hard to diagnose the problem with our Jeep. Good customer service and results. Couldn't be happier . Thanks. You've got our bus Your staff worked very hard to diagnose the problem with our Jeep. Good customer service and results. Couldn't be happier . Thanks. You've got our business for the long run More
by Vrba
Employees Worked With
Evan, Scott Wilbers
May 03, 2017
Nancy was AMAZING! Every detail of our visit was great! Nancy was amazing and she was more than helpful! The only thing I will say is that the day after my purchase, my Every detail of our visit was great! Nancy was amazing and she was more than helpful! The only thing I will say is that the day after my purchase, my check engine light turned on and now I'm terrified the SUV won't work. More
by Mvazqu12
Employees Worked With
Nancy
May 03, 2017
Speedy Service tire rotation completed in less than 45 min. Offered a good price for a three oil change purchase. Will use on my next scheduled service tire rotation completed in less than 45 min. Offered a good price for a three oil change purchase. Will use on my next scheduled service More
by George
Employees Worked With
Scott Wilbers
April 27, 2017
Willing to negotiate Knowing your vehicle information will make you feel more comfortable when negotiating your needs, Ask a question if you "don't " understand, they will Knowing your vehicle information will make you feel more comfortable when negotiating your needs, Ask a question if you "don't " understand, they will answer to the best of their knowledge to answer your concerns. More
by Bronco Blue
Employees Worked With
Will Trevino
April 22, 2017
Purchase Our salesman, Horan, was new and still learning. He didn't try to bluff us when he didn't know the answer. He found someone that could help, enabling Our salesman, Horan, was new and still learning. He didn't try to bluff us when he didn't know the answer. He found someone that could help, enabling him to learn as well as getting our questions answered. We appreciate all that Horan and Rick did for us. More
by Gloden
Employees Worked With
Horan, Rick, Nick
April 21, 2017
Frustrating and disappointing. I took my 2005 Jeep Liberty in for an estimate and probable Oxygen sensor replacement at 12:30 on Wednesday and left it with Madi. She called me Thurs I took my 2005 Jeep Liberty in for an estimate and probable Oxygen sensor replacement at 12:30 on Wednesday and left it with Madi. She called me Thursday morning at 9 something and I missed it by about 10 seconds. I immediately called her back but it went to voicemail. I continued to try for three more hours. I eventually heard from her 24 hours from when I dropped it off, this is just to tell me what’s wrong with it, which I already knew they just needed to tell me what they thought was wrong with it. The bill was two and a half times what I was expecting so I said no, I would just come and get the car. When I get up there, I realize I have signed that ridiculous paper that says I’ll pay $135 for them to give me this terrible service. I’ll be honest, I misread the paper that morning and I thought it said something else and there would be no charge for the service. I realized what had happened so I wasn’t going to argue but I wasn't happy. Now I'm not just getting bad service, I'm PAYING for it. I just wanted to leave. Then there was the mysterious $10.80 charge. There was no real answer as to what THAT was. Let’s just add $10 on to the bill and put “miscellaneous” on there and no one can really argue. Madi wasn’t there, the gentleman that sits beside her helped me and checked me out. He was passive aggressive. He could tell I was upset so his tone became very soft spoken but hey, don’t be helpful. I’m sure he could see I wasn’t happy. I don’t think I was outright rude I just was really unhappy. The service I received was really bad service and I paid a lot of money for it. At the end of the day he seemed irritated that I wasn’t really happy with it. I work in customer service. I deal with people every day. Sometimes people get to be upset about their treatment. I did not get great customer care today and at the end of the day, I was charged a ridiculous amount of money for something I already knew. There was no "how can we make this better?". There was no "we're sorry for this experience". There was no attempt at all. When you have a bad customer service experience, you should honor that just like you should honor mine. Today I spent as much on the diagnostic and the unneeded rental car as it will cost to fix my Jeep somewhere else. I might as well have withdrawn $200 from the ATM and set it on fire. More
by myjeep
Employees Worked With
Madi and the gentleman that sits next to her. I do not remember his name.
April 12, 2017
Excellent Both the sales man and the sales manager James Frunzi did an excellent job. Quick, fair and easy. Finance was efficient and everyone made it simple. Both the sales man and the sales manager James Frunzi did an excellent job. Quick, fair and easy. Finance was efficient and everyone made it simple. My best car buying experience. Highly recommended. More
by Kfrye
Employees Worked With
James Frunzi
April 02, 2017
Patriot 2016 Rick Lowe was amazing, nice, helpful, and answered all my questions honestly. He made the car buying experience worth the actual accident of buying a Rick Lowe was amazing, nice, helpful, and answered all my questions honestly. He made the car buying experience worth the actual accident of buying a car (I came for an oil change on my other jeep) Next- Two years ago I had a bad experience with finance when I bought my other new jeep in '15. This time - Jordan James made the experience wonderful. She was thorough in her explanation of everything and knowledgeably answered every question I had. Thanks to Rick and Jordan, my entire experience was wonderful, I'm happy with my new vehicle and I'll definitely return. More
by niki.marie
Employees Worked With
Rick Lowe, Jordan James, Scott Wilbers
