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Larry H. Miller Ford Lakewood
Lakewood, CO
1,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,014 reviews
January 15, 2026
The sales department is great. But don’t bother getting help from the service department after you’ve had a great sales experience. Everyone in the service department will ignore y But don’t bother getting help from the service department after you’ve had a great sales experience. Everyone in the service department will ignore you when you drive into the service bay. If you try to call them, you will get the run around and transferred several times. There’s no point in making an appointment with them because they will say they are too busy to help you upon arrival even though you made an appointment. When attempting to escalate issues, even management is of no help. This dealership absolutely tricks you into thinking they are great by providing positive customer service at the time of purchase . But after that, they become awful. More
by khenry9179
Employees Worked With
NA
November 15, 2025
Our sales representative, Josh Morales, was extremely personable, knowledgeable, and efficient. After an horrific experience at another dealer, Josh was a breath of fresh air. His attention to detail personable, knowledgeable, and efficient. After an horrific experience at another dealer, Josh was a breath of fresh air. His attention to detail was noticeable. I'll come back to Josh when it's time to buy my son's car, guaranteed. More
by sherrirena72
Employees Worked With
Josh Morales
November 11, 2025
Taylor, rocco and mechanic Joe were so very accommodating. Very soothing dealings , i highly recommend them as business professionals. accommodating. Very soothing dealings , i highly recommend them as business professionals. More
by jenneralk
Employees Worked With
Rocco taylor Knox mechanic joe
October 16, 2025
We had the pleasure of working with Blake. He was very professional and straightforward in our dealings. If he did not know the answer, he found out in a very timely fashion. I would highly re He was very professional and straightforward in our dealings. If he did not know the answer, he found out in a very timely fashion. I would highly recommend Blake for all of your vehicle needs. He will surely guide you in the right direction. Thanks much, Blake! More
by Fred
Employees Worked With
Blake
October 01, 2025
October 1, 2025 DO NOT GO HERE! !!! My car has been in their shop for eight days so far. I have to call many times daily for updates before I can get in touch with anyone. THEY DO !!! My car has been in their shop for eight days so far. I have to call many times daily for updates before I can get in touch with anyone. THEY DO NOT ANSWER THEIR PHONE! All I get is excuse after excuse after excuse. We don't know when it will be done. It takes time. They don’t have a specific timeline or specific problem with my car!!! Avoid this company at all cost, because it will cost you your sanity and they will waste your time!! At this point I don’t know how much this is costing me or when they will have it fixed!! I’m done!!! Time to go get my car!! More
by littlebenz1
Employees Worked With
Mel
September 16, 2025
DO NOT GO HERE! !!! My car has been in their shop for ten days so far. I have to call many times daily for updates before I can get in touch with anyone. THEY DO NOT !!! My car has been in their shop for ten days so far. I have to call many times daily for updates before I can get in touch with anyone. THEY DO NOT ANSWER THEIR PHONE! All I get is excuse after excuse after excuse. They will promise you one thing, but will be slow about delivering it. I was promised that it would be done 1. the next day, 2. two days later. 3. Last Friday, 1 week after I brought it in. 4. Saturday. 5. Monday by noon. Then, at the end of the day, I took a day off work. 6. We don't know when it will be done. When I finally got angry for their xx and went down there, I got MORE xx, and they are moving even slower. Today is day 10, and it won't be done today either. Avoid this company at all cost, because it will cost you your sanity and they will waste your time. More
by dissatisfied by this company
Employees Worked With
Elijah, Alexandra, Mark, Shane Sahli, Tori Carroll, Rachel Haviv, Luis Rios, Tim Brand
July 07, 2025
Don't buy any parts from them. They'll take the order, then cancel it without reaching out. I placed two orders for parts because they had good prices and I could pick them up loca They'll take the order, then cancel it without reaching out. I placed two orders for parts because they had good prices and I could pick them up locally, but they were just canceled for "high risk" with no call or other contact besides the order cancellation. Shop elsewhere instead of dealing with wasted time. More
by foodrules2me
Employees Worked With
Online
June 06, 2025
The service department is horrible. I took my vehicle in to get the sunroof repaired mainly because there was a leak. After having my car for 5 WEEKS, they got everything replaced but i I took my vehicle in to get the sunroof repaired mainly because there was a leak. After having my car for 5 WEEKS, they got everything replaced but it stopped working again a couple months later and they are now trying to charge the full amount for replacing everything they already did again. If you need to call anyone in the service department forget it, the phone lines will just ring and never send you to a message machine. You’re better off trying to fix things yourself or taking it somewhere else than to deal with the headache of working with them. More
by jlmuller
Employees Worked With
No one specific
