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Larry H. Miller Ford Lakewood
Lakewood, CO
984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 19, 2024
I took my vehicle in for a scheduled oil change. I told the service rep that I was under a time crunch and needed to return to a hospital in Highlands Ranch. I was told it would take ~90 minutes. I told the service rep that I was under a time crunch and needed to return to a hospital in Highlands Ranch. I was told it would take ~90 minutes. At about 1hr 40 minutes, I texted the number provided to inquire about my vehicle. The text went unanswered. At the 2 hour mark I called the service department (I was in the waiting area the entire time). They told me the would reach out the service rep, who then came in to talk to me. He asked if I had received an email with an issue, which I had not. He then told me that one of my lug nuts was stripped and what the price would be for the part to be replaced. Now, the key needed to remove my lug nuts was in a kit with 4 spare lug nuts. So not only did THEY strip it taking if off, but they were going to charge me for a new lug nut when there were 4 new nuts in the kit. Again, they had to open the kit to remove the key, which had 4 new spare lug nuts surrounding the key. So why were they going to charge me for a replacement? I declined. I took my vehicle back to Big O Tires, where I purchased my set of tires a few months back. They took off the lug nuts, cleaned the posts and nuts after having a hard time getting them back off, rotated the tires and did this at no charge. They explained the issues was just that posts and nuts just needed cleaning. Now why couldn't Larry Miller Ford do that? As soon as my maintenance package has been fulfilled, I will never take my vehicle back to Larry Miller Ford. This is not the first bad experience I have had there. They are poorly organized, lack communication and will take advantage of charging you for things you don't really need. Beware if you take you vehicle to them for service! More
by ahaskell71
Employees Worked With
Luis Rios
Helpful February 10, 2024
I went in just to look at a couple of cars that were online. I met Jennifer a salesperson and had a wonderful time. She was not a high pressure salesperson and we had fun driving a few cars. I ended up online. I met Jennifer a salesperson and had a wonderful time. She was not a high pressure salesperson and we had fun driving a few cars. I ended up purchasing a 2015 Acura RDX. I had a great time and would recommend anyone interested in a new or used car to drop in and see Jen. More
by TinynJen
Employees Worked With
Jennifer Jelinski
January 29, 2024
Recently bought a car here. Quick communication, straightforward transaction, dealer fee but no funny business. Hannah is to thank. Quick communication, straightforward transaction, dealer fee but no funny business. Hannah is to thank. More
by SMR651
Employees Worked With
Hannah Hulbert
January 20, 2024
Very courteous and respectful. They were very patient and friendly throughout the whole process of the truck sale. I would recommend. They were very patient and friendly throughout the whole process of the truck sale. I would recommend. More
by dwightepalas
Employees Worked With
Austen Reed. I don't remember the name of the salesman except his last name had an unusual spelling with the letter j in it.
November 29, 2023
Great experience! Very helpful and knowledgeable and made sure the process was seamless and quick. Really appreciative! Very helpful and knowledgeable and made sure the process was seamless and quick. Really appreciative! More
by swhittemore88
Employees Worked With
Damien Calderon
November 18, 2023
I brought my 2017 Ford Escape into LMF for a problem with my tailgate and met service advisor Caleb for the first time. I was very impressed how he handled my problem. He kept me informed via text as to the my tailgate and met service advisor Caleb for the first time. I was very impressed how he handled my problem. He kept me informed via text as to the progress of my Ford Escape. I was in the automobile business for 33 years and know good service when I see it. I'm sure Caleb will go a long way in this dealership. Thank You for your great service Caleb, Joe More
by Joe Coco
Employees Worked With
Caleb service advisor
