My Review Of Larry H. Miller Volkswagen Lakewood:
Most dealerships I went to were not so pushy, but this one had the car I really wanted and came highly recommended and appeared highly reputable. They are not. I purchased a 2008 Subaru Forester in January and I was sold a lemon. I was promised that it had been inspected and to my core I do not believe that it was inspected at all. They also "gave for free" a windshield protectant that cracked on my very first drive home from the dealership. Now I have 3-4 small dents and cracks in my windshield already, but that's the least of my problems.
My first week owning the car my spark plugs failed and my check engine light came on which failed my cruise control. I brought the car in to the dealership. The spark plugs were, and I quote from the repair, "all of the plugs out of gap spec, one worn so badly there was no electrode left." "Found oil leaking badly into spark plugs from valve cover gasket." This car was not inspected. Also I was promised a certain mile/gallon rating I didn't take seriously but expected at least 18mpg which I still did not get. The replaced the spark plugs and wires, but first they expected me to pay out-of-pocket. At this point, I owned the car for 8 days. I did not pay.
So then I went for my emissions test (BTW, the emissions test is not 'included' you pay Larry H. Miller the $25 and they give you a gift certificate to take to the emissions center, but make you think they are covering the cost.) and FAILED. I FAILED EMISSIONS on a 2008 Subaru Forester from a 'reputable dealership' for which I was talked into paying WAY too much money. (Funnily enough, the guy in front of me, who passed emissions, was driving an early 90's Bronco) So BACK I go to Larry Miller where they start running more tests. First they replaced a faulty fuel valve (possibly the reason for such poor gas mileage - not caught in 'inspection') doesn't help. Then they clean out all the carbon and replace the carbon filter (also not caught in inspection) still didn't help. So they replaced the faulty catalytic converter and a few more gaskets and it STILL didn't pass... In the first 70 days I owned this car from February, March and half of April it spent 25 days in repair including all of the snowstorms (the reason I upgraded to AWD).
It's passed emissions and on the road now, but I've removed all evidence of Larry H Miller from the vehicle, and I'm telling everyone I know to stay away! My new car (for which I paid good money for peace of mind and now every time I open the door I can only wonder "what now?!") is an ongoing joke at my office, "do you think she'll make it in today?' '-I don't know she's driving the Subaru this week and not the rental!!".
The individual workers there were nice enough and the atmosphere definitely makes you feel like you won't get ripped off. And they did make of these repairs. But the point is the car they sold me was over-priced, under-inspected and rushed out the door at me. And now, even though THESE problems are fixed, I am left with a car I don't trust! I should have kept my 2000 Dodge Neon, at least I trusted it to get from A-B. And they never even offered me an extended warranties or repair promises or anything after all these problems. Just, "have a nice day" but probably thinking "we'll see you in two more months when your warranties won't cover the rest of the problems with this piece!"
All in all, I have a large loan on a very pretty car that probably won't last me a year. Has barely lasted three months.
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Larry H. Miller Volkswagen LakewoodAdded:
5/23/2013 6:34:05 PM
Hi dobster1029 (Margaret),
Thank you for using Larry H Miller Volkswagen Lakewood as one of your shopping choices. We sincerely appreciate your business! We pride ourselves in delivering a truly exceptional experience, but it appears we dropped the ball in a few areas regarding your Subaru.
Even though this car originally came from the Kia dealership, we have done everything to fix any issues and make this situation right. But...we understand this still doesn't take away from the frustrating experience of having your vehicle in our shop right after you bought it or wondering if it's safe to drive.
We have done everything we can to ensure this vehicle is safe and reliable, but there's never a guarantee (especially with cars) that nothing else will need repair in the near future.
We want you to be happy and confident with your car - no matter what you're driving. And we'd like for you to feel that Larry H. Miller Volkswagen Lakewood is a place you can trust - to buy a car and to service your car.
If you don't feel confident with the Subaru and you'd like to discuss the option of trading it for something different, we will be happy to show you options and have a no-pressure chat. Noah Enyert, our Internet Sales Manager, has personally extended his help whenever you need it. I am also here for any vehicle needs or questions you may have.
Please don't hesitate to call or stop by for anything. We're here for you.
Thanks again for your time, your business, and reviewing our business (even if it's not 5 stars). We want to renew your faith in our store - so please reach out if there's anything you need in the future.