My Review Of Lash Volkswagen of White Plains:
First, no one answers the phone regardless of the time of day. Any attempt to reach someone in service and your call is dumped into voicemail. As if that's not bad enough, it took 3 voicemails and an e-mail (never answered) and a full week to get someone to return my call to simply to try and schedule a routine service appointment.
Rich finally called back and scheduled an appointment for me. When I called back to reschedule, once again having to leave a voicemail, Tom called me back and said I was not scheduled and there was nothing in their system. He said he'd call back after checking with Rich. No one bothered to call back. A voicemail left on Tania Santos's voicemail, the assistant service manager, was never returned.
No wonder Lash has the reputation it does. Incompetence raised to an art form.
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