Laura Ford of Sullivan - Service Center

I can’t speak highly enough about Sonya, the best service advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to advisor I’ve ever encountered. Her commitment to customer satisfaction is unparalleled. From the moment I reached out, Sonya went above and beyond to ensure everything was handled perfectly. Her proactive approach, exceptional attention to detail, and genuine care made a world of difference. Sonya consistently anticipates needs, resolves issues swiftly, and does so with a positive attitude that makes every interaction a pleasure. She truly sets the bar high for service excellence. If you’re looking for a service advisor who will always prioritize your needs and deliver outstanding results, Sonya is the one you want. Five stars isn’t enough—she deserves even more! More

Staff was very courteous and helpful Was very pleased with service and the appointment availability with service and the appointment availability More

Super friendly and knowledgeable service advisors. They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that wa They completed all the work in a timely manner that I requested nearest I can tell. They contacted me for approval on a price for a small fix that was labor intensive. Final bill was to be expected with the amount of work done. Would give five stars but found one nut and one bolt loose on two separate covers. Outside of that it was good experience More

Quick appointment and service. Decent price not sure why this site has a 15 word minimum. Absolutely not applicable Decent price not sure why this site has a 15 word minimum. Absolutely not applicable More

It was easy to schedule an appointment for an oil change on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. More

Excellent Customer Service! I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make rep I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make repairs - oil change with my F250. I have an 2020 explorer that needed repairs still under warranty, they contacted Ford and made it easy! I cannot recommend them enough! When my son was looking for a new truck send him to buy from Laura . More

Was very pleased with the service. Did a walk in. They took me right away. Did a walk in. They took me right away. More

I'm very impressed with Laura Ford of Sullivan about their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 years thanks and I would recommend this company to anyone thanks. More

I have been coming there for apx 15years when it was west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me .I did not know when I bought this one I had to take my car there .I had a BAD experience with the man who made the deal and did not know what all he was selling me.I went into the Buick co.and not the same .I needed my phone set up had to go to the Ford the guy just got up and came out and set it up .I wish I had known this before I spent my $.also Ford had told me I could get a 0 interest but not with them it was going to be 5.%.So I just pd cash . More

Real thorough and easy to work with. they explained everything and were right on time of work they explained everything and were right on time of work More