Laura Ford of Sullivan - Service Center

Quick appointment and service. Decent price not sure why this site has a 15 word minimum. Absolutely not applicable Decent price not sure why this site has a 15 word minimum. Absolutely not applicable More

It was easy to schedule an appointment for an oil change on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. on my new Ford truck. Service manager was knowledgeable and pleasant. All staff we were in contact with were great. More

Was very pleased with the service. Did a walk in. They took me right away. Did a walk in. They took me right away. More

Excellent Customer Service! I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make rep I live in xx. Louis Mo and will travel for exceptional service. I contacted the service department when I had issues finding a dealership to make repairs - oil change with my F250. I have an 2020 explorer that needed repairs still under warranty, they contacted Ford and made it easy! I cannot recommend them enough! When my son was looking for a new truck send him to buy from Laura . More

I'm very impressed with Laura Ford of Sullivan about their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 their job the did with my 2014 Ford Escape they went out of their way to do professional work and honesty with my transmission and the warranty for 3 years thanks and I would recommend this company to anyone thanks. More

Real thorough and easy to work with. they explained everything and were right on time of work they explained everything and were right on time of work More

I have been coming there for apx 15years when it was west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me west Bro.and always when I was setting on the road all I had to do was call and help was on its way even now with this Buick you have helped me .I did not know when I bought this one I had to take my car there .I had a BAD experience with the man who made the deal and did not know what all he was selling me.I went into the Buick co.and not the same .I needed my phone set up had to go to the Ford the guy just got up and came out and set it up .I wish I had known this before I spent my $.also Ford had told me I could get a 0 interest but not with them it was going to be 5.%.So I just pd cash . More

Lied about price. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. Claimed we declined a replacement. Ran a diagnostic for $200 without permission, even though we gave them the exact replacement needed. More

Excellent and fast service with friendly people and helpful people. Five words more, mandatory filler. helpful people. Five words more, mandatory filler. More

The dealership seemed slow, me and one other person waiting. I had a scheduled oil change, tire rotation, and wipers. This task took around 2 hours and 45 minutes to complete. I generally use another f waiting. I had a scheduled oil change, tire rotation, and wipers. This task took around 2 hours and 45 minutes to complete. I generally use another ford dealership for the same services but out of necessity used a different one. This is not the same level of service I get. I was also charged $20 a wiper blade for low quality wiper blades. Come on… More