Laurel Audi of Westmont

Reason for Visit: Sales

I recommend this dealer: No

My Review of Laurel Audi of Westmont:
This vehicle was sold to me with one key only - not even an emergency door key. I was told by the Sales Manager that the previous owner had been contacted and was bringing the second key to the dealer. The key would then be sent to me. This has not happened despite repeated assurances that something “could be worked out” from both the sales mgr as well as the salesman who sold me the car. I have called every week this year to find out the status only to be directed to voicemail. Neither gentleman has returned any of my calls.

This is my first experience with an Audi. This vehicle appeared to be priced fairly and was cleaned up nicely, however, it turns out on top of only having one key, it also has an oil leak and 4 tires in various stages of dry rot.

I currently own a BMW Z4 (the A4 is for winter driving) and have owned a Lexus. I have never experienced such inadequate follow-up by a car dealer. I have been reading various online discussion boards and most of them express disappointment with Laurel Audi of Westmont. I would love to share a positive Laurel story but as of now, I have nothing positive to say.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Laurel Audi of Westmont:
I scheduled for an oil change online. When i came into the service garage it took 5-10 minutes for someone to greet and assist us. When I came in another customer came behind, an older gentleman in a newer Audi. Finally the service manager Ed Skibinski helped me. He informed me of all the previous work that had been done to my car by the previous owner, but that was the only good that came of it. They had told me it would take 30-45 minutes. I was shown into the waiting room and not to long after I was given new by an ad visor that my car would need some work to be done. He then told me the price as If I were unable to afford it and walked away. In total time I waited 1hr and a half. It was not untill i decided this was taking to long and I was going to check on my car, I saw my car sitting outside and talked to the cashier and I was told she had no paperwork. I walked into the service garage and my advisor had told me my car was done and the paper work was also done. After talking with the cashier again there was no actual paperwork and they could also not re-print any of it. I had paid for the services and headed home and a few minutes after I had gotten home I got a call from their service desk that I was apparently a "no show" and asked if I wanted to reschedule. This was an overall terrible experience.

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