Laurel BMW of Westmont

I was extremely pleased with the experience at Laurel BMW of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payme of Westmont. Everyone who I worked with was extremely helpful in closing my deal. They gave me the best possible options based on price, down payment and financing options. I will definitely recommend this dealership to my colleagues and friends. More

Normally I find buying a car to be a distasteful experience. Never knowing if I have received a fair purchase price and feeling pressured by slick salepeople,it has become a task I dread! This is no experience. Never knowing if I have received a fair purchase price and feeling pressured by slick salepeople,it has become a task I dread! This is not the case at Laurel BMW Westmont. Michael was pleasant and helpful WITHOUT the slightest hint of pressure. All prices were clearly negotiated. Renata, in financing, was equally pleasant and made the entire documentation process as clear and as smooth as possible. I must also mention CJ who was my first contact at Laurel. She know I was not ready to buy the first time I visited the showroom floor but continued to be in touch with me from time to time without being overly agressive. My thanks to her as she was my 'first impression' of Laurel. Needless to say, I came back. More

Right from the first day I stepped into Laurel BMW at Westmont, I was treated with the optimum level of professionalism. The sales agent (Lilly) I spoke with took the time to explain purchase options in Westmont, I was treated with the optimum level of professionalism. The sales agent (Lilly) I spoke with took the time to explain purchase options in detail and made sure that I BMW was built as I intended it using BMW's build your own. I was referred to Laurel BMW by a coworker and would certainly refer them to others in my network. More

I brought my '08 X5 4.8 in because the tailgate would not open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about open. The service department said it needed a part and that the car would be ready the following day. The following day I was never contacted about the status of my car. The day after that, I tried calling the service department and just kept getting transferred to other people or to voicemail. Everyone I talked to was rude and unwilling to help. I wasn't demanding my car or anything, I just wanted an update as to when it would be ready. Finally I said I wanted to speak with the service manager. Naturally, they transferred me to his voicemail. His message said that he was out of town for the weekend. Don't you think employees of this place should no whether or not the service MANAGER is even working that day. Four or five days later my car was finally ready. I had to call BMW, they did not call me. When I picked up the car the tailgate STILL did not open! I took the car across the street to the Porsche dealership and traded it for a 2011 Cayenne S. To spend 90k on a car and be treated the way I was is reprehensible. I will NEVER buy a car from any Laurel dealership again. More

i went to the dealership for an oil change and asked them to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will to check my transmission oil since my car has a lot of miles on it.they told me that it shouldnt be a problem and that if there was a problem it will show up in their routine checks.after waiting for over two hours i stood up to stretch my legs and noticed my car was parked outside.i walked to the desk to find out what was going on and the lady said "oh i have your paperwork right here, i will get you checked out". she didnt even apologise.well come to find out they charged me an additional $65 for diagnosing the problem which no one informed me of before hand. to make matters worse they did not give me a report of any diagnosis that was done on my car. when i asked the lady at the desk she told me she would have my advisor call me back and since i was tired from waiting i agreed. it has been a week since and no one has called with any information.THANKS A LOT LAUREL BMW OF WESTMONT!!!!!!!!!!! More

I had a great experience at this dealership. I wasn't sure if I was in the market for a new(er) but I received such great service and an amazing deal that I happily traded in my Ford Escape for a X3. I w sure if I was in the market for a new(er) but I received such great service and an amazing deal that I happily traded in my Ford Escape for a X3. I was in and out of the dealership quickly but did not feel rushed. Everyone from Tony, my sales guy, to the sales manager, Guy, were very friendly. Tony made sure I knew what all the buttons and gadgets were in my car and even sync'd my iphone to the bluetooth before I left. The finance guy was so nice. I've had my car in to the dealership several times for oil changes and a flat tire repair (I'm uber prone to them) and my car has been done quickly & often times I get a car wash! I've recommended Laurel to many family & friends and will continue to come back again & again! More

I love Laurel BMW of Westmont dealership! I have purchased two autos from this dealership and find them to be top notch with servicing their customers. Tonya Clemens is my service advisor and she is purchased two autos from this dealership and find them to be top notch with servicing their customers. Tonya Clemens is my service advisor and she is outstanding in her customer service. She is professional and conscious and always is looking out for my needs. More

Shopping for a new car is not one of my favorite things to do. Something about the pressure, the salesmen who act like you are a dummy and the overall "slickness" of it always bothers me. But none of that to do. Something about the pressure, the salesmen who act like you are a dummy and the overall "slickness" of it always bothers me. But none of that is present at Laurel BMW. I was referred to Kevin O'Donnell who was pleasant, knowledgeable and while obviously proud of the brand that he sells- wasn't overly pushy or eager. He took the time to answer all my questions and was patient with me pushing all the buttons and adjusting all the settings when we went out for our test drive. He understood that his Brand was in competition with two others down the street (all the car dealers are in compact area out here so you can shop several different brands within a mile of each other) and was helpful in pointing out the differences between his car and the others I was considering. He even had a follow up email waiting for me by the time I returned home. More

Your Service Manager, Steve is the best. I've said this Your Service Manager, Steve is the best. I've said this before. He "went to bat" for me on two problems that occurred just after the warantee expired Your Service Manager, Steve is the best. I've said this before. He "went to bat" for me on two problems that occurred just after the warantee expired. He understands service from the perspective of a customer. He turned what could have been a bad experience into complete customer satisfaction. More

I have bought many cars from Laurel BMW over the years and have always been happy. I see some people complaining about a salesman not rushing up to help them as soon as they get out the door of their car. and have always been happy. I see some people complaining about a salesman not rushing up to help them as soon as they get out the door of their car... That sounds bad to me. I would rather not be rushed. The salespeople at Laurel BMW are always happy to help when you need something, they are just not all over you. Most of the salespeople at Laurel BMW have been there for 10 years or even more. No one there is going to pressure you. People are never happy and you can't have it both ways, either they are going to give you space and be there when you need them (like it is now) or they are going to rush you like they would in a Dodge store. To me, Laurel is professional, trustworthy and always there when I have a questions. More