Laurel Toyota

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Laurel Toyota:
Took my Wife's 2007 RAV4 in for service for the driver side windshield wiper arm. The arm had been struck by snow the flew off of another drivers car. The insurance deductable would have been $250.00 to fix it. So I took it to Carmax and lied, yep, I told them that it just stopped working. I told the service writer the story and he came out about a half an hour after I gave him the truck and said "we can't figure out what exactly caused the problem, so we are going to fix it under warranty" Nice! I thought. While waiting for the truck to get fixed, I over heard a conversations between techs and service writers and from those alone could tell how honest they are.

I would not want to take my Toyota to any other service center.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Laurel Toyota:
My family has purchased five cars over 10 years from Carmax and I can say that we have never had a bad experience. The pricing is upfront, the service is honest and they don't markup the extened warranties like most other dealerships do. Just recently got my father in law into his first Toyota "he's a Chevy man" We worked with Steve Yang who IS the best car saleman I have ever worked with, period.

Give them a try and you won't be dissapointed.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Laurel Toyota:
Laurel Toyota is a new car dealership that is part of CarMax. In my view CarMax must be a professional customer fleecing operation. I made a deal over the internet. Vehicle was missing cruise control, but cruise control was part of the package I was paying for. Dealer blamed the factory but would only offer a $70 option to compensate for missing cruise control. They clearly tried to take advantage of the situation. Salesman appeared to be honest, but can't say that about supervisor or upper management. Follow up contact got nothing but a rude customer service representation. AVIOD THIS DEALERSHIP

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