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Lawley's Team Ford Kia

Sierra Vista, AZ

not yet
rated
30 Reviews
Call Dealership (520) 458-8140

100 N Hwy 90

Sierra Vista, AZ

85635

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30 Reviews of Lawley's Team Ford Kia

June 09, 2023

I had written Lawley Ford off due to poor experience years ago. However, I guess them a shot after a very positive experience there with our KIA Sorento. Glad that I did as the deal was a good one. N More

by Sarge 33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damien, Mike, Rusty, Shaike, Nicole Jackson
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Helpful
May 04, 2023

Bought a new car in December 2022. Had a bumper to bumper warranty. Had issues with computer malfunction. Was told I had to pay $290 to have it reprogrammed because it was not cover More

by moutonw2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
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May 05, 2023 -

Lawley's Team Ford Kia responded

Mr. Mouton, unfortunately Kia did not approve the repairs needed for your vehicle to be covered under warranty. We did provide a diagnostic at your request, free of charge as a courtesy, and discovered that the broken windshield was the cause of the computer errors with your blind spot monitoring and cruise control. We appreciate your business and hope you understand why Kia would not approve this coverage.

Helpful
March 28, 2023

Service Department can’t be trusted. I paid for “The Works” package which is supposed to include a tire rotation however, this was not done. How do I know? I always mark the tires before More

by Disappointed Buyer
Recommend Dealer
No
Employees Worked With
Dan
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Mar 28, 2023 -

Lawley's Team Ford Kia responded

Joe, we truly apologize that your experience was not what we strive for. Did you speak to our service manager about your concerns at the time of your visit? We always encourage you to let us know right away if we missed something. Our customer contact records indicate that Dan did try to connect you with our Service Manager but was met with swearing and a hang up. Additionally, we checked our video cameras from your visit and it appears that your tire rotation was completed. Please contact John Polaski at 520-452-6926 as would like to address any discrepancies. John has tried to reach out to you multiple times but has yet to be able to reach you.

Helpful
May 30, 2022

Best buying experience we have had in buying a vehicle - from finding us the truck we needed all the way through finance. Our first experience in purchasing a vehicle was over 30 years ago so this wasn’t ou More

by jlhardeman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Ventura and Adam Hoke
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Helpful 1
December 26, 2021

Have traded with them several times. So glad to have a personable dealership. After dealing with big city dealer we knew we had to find some dealership who cares about keeping customers More

by vasscs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damion and Isiah, Nicole Jackson
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Jan 06, 2022 -

Lawley's Team Ford Kia responded

Thank you for your kind review and comments. We truly appreciate the opportunity to assist you and are happy to help anytime. Congratulations on your new vehicle!

Helpful
December 19, 2021

No other comment to let you know how great we were treated once we arrived at the office More

by srr081957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber
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Dec 20, 2021 -

Lawley's Team Ford Kia responded

Thank you so much for your kind review of your experience--we look forward to being here to help anytime!

Helpful
December 17, 2021

They were great, they accepted my offer for the Shelby right away and had the paperwork drawn up within the first hour. More

by greg.oglesby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Jackson
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Dec 20, 2021 -

Lawley's Team Ford Kia responded

Greg, we are pleased to hear that your transaction went smoothly and quickly. We're always here to help--congrats on your Shelby!

Helpful
December 01, 2021

Normally dealerships cant wait for the chance to reach out to clients who want to buy a car but once i replied to an email from Amber Smith and JC Flores, i was never contacted again. I knew Sierra Vista More

by Disrespected
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JC Flores
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Dec 02, 2021 -

Lawley's Team Ford Kia responded

Hello, we apologize that our team missed the opportunity to connect with you. We would like to assure you that this is not our standard practice. We overwhelmingly received very positive feedback from our customers and are sure that this was an error that we will certainly work to improve upon going forward.

Helpful 3
November 29, 2021

My F150 Powerboost was love at first sight, inside and outside. Perfect from every angle! More

by YM0R3N0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damien Avant
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Dec 02, 2021 -

Lawley's Team Ford Kia responded

Congratulations on your new F-150 Powerboost! We are truly grateful for the opportunity to assist you with your purchase.

Helpful
September 13, 2021

Very disappointed with the services and the time that it took them to get my vehicle fixed. More

by Vasilikiadamis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicole Jackson
Report | Print
Sep 14, 2021 -

Lawley's Team Ford Kia responded

We apologize that the time needed to properly service your vehicle was longer than we anticipated. If you have additional concerns about the quality of the work performed, please reach out to our Service Manager, John Polaski, at 520-458-8140.

Helpful 1
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