My Review Of Lee Chrysler Jeep Dodge Auburn:
What started out as a really pleasant car-buying experience quickly turned into deception and a monumental waste of a beautiful Saturday afternoon. I showed up after researching the history of three cars that fit my need, with one in particular that I thought as 'the one'. The salesman I was matched with was very friendly and personable when we met. He had us take one of the three cars for a test drive, and I was surprised when I started it to find that it made a 'screeching' noise. Instantly I knew I wouldn't be going with this car, thankfully it was my least favorite of the three. We went over to my first choice and I knew it was the car I wanted. Now, the financial aspect of everything was discussed days prior and we were all set to walk off the lot as soon as the paperwork was done. However, our salesman said they could potentially get us a lower rate if we went through them instead of who we were going to work with. As a full-time college student, I'm going to try and save money wherever I can so I decided to sit and wait. And wait I did. Over the next four hours I was told time and time again that they were waiting for another call back or that it would only be another forty-five minutes, tops. After sitting for four and a half hours I decided that I would come back when they found out if I received the lower rate. When I told the dealer this, he said it shouldn't be much longer, and that we could always check out one of the new civics while we wait to see if we would rather have one of those because he knew we could get approved for it. I asked how much the new civics were and he began to tell me how low the monthly payment would be, to which I interrupted and again asked for the overall price of the car. Again, he began telling me about my payment options. When I finally was able to get the price of the cars from him, I declined because they were more than what I wanted to spend, regardless of how many months I had to pay it off or how low the payments could be. I left after telling him and another gentleman next to him that I would come back on Thursday, my day off, whether I was approved for the lower rate or not because the toyota was the car I wanted. On my way home the woman from the finance office called to say that I was not approved if I went with the toyota but would be for the civic I was interested in. The civic? The civic I said no to. The civic I made my feelings about quite clear. Did I really sit for almost five hours waiting on a lower rate that they knew I wouldn't be approved for, just so they could convince me into buying a new, more expensive vehicle? Despite how unimpressed I was with this turn of events, I still had the intent to purchase the toyota and went down Thursday morning to finalize everything. But what do I discover when I arrive? The car had been sold the day before, and the salesman I spent those lovely four hours with on Saturday thought that I said I was interested in the civic anyway. Really now? And the best part of this whole ordeal? I left my iPod hookup in the car when I test drove it and wasn't concerned about getting it back since I was coming back to purchase the car in a few days. So now not only do I not get the car I researched after wasting an entire saturday afternoon sitting around while they tried to take advantage of me, but I also lose a $40 hookup cable that they sold with the car. Unimpressed does not begin to cover my experience with this dealership. Also, the salesman said he would put four to five gallons in the car for me when I bought it, as a nice gesture, which I thought was odd because the Lee dealership in Augusta filled a car that was on empty for me when I purchased from them previously.
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