Legend Porsche Audi VW - Service Center

DO NOT BUY A CAR FROM THIS DEALER! While the sales staff is courteous and polite for your purchase, the service department is the worst! The only pleasant part about service is the wom While the sales staff is courteous and polite for your purchase, the service department is the worst! The only pleasant part about service is the woman, Dawn who politely makes your appointments and tends to you at pick up. As for the rest, well my 2010 EOS has had issue after issue. The most recent was after is 4th "yearly checkup" (for which I was hammered with a staggering $740.00, as only 3 checkups are covered and the 4th is the "biggie.") Within a week or two of the visit, my driver's side window mechanism went. (MIND YOU, THIS CAR IS ONLY 4 YEAR OLD AND HAS LESS THAN 15,000 MILES. It is only used during fair weather, as it is my "special car" and RARELY HAS A PASSENGER!) When I picked up the alleged fixed car, my husband noticed that the passenger's door panel was off tract?! When I brought this to the attention of the service department, an appointment was made. When I brought the car in, I was belittled by the service manager, Scott, who eluded that this was somehow MY fault!? I was also told that the door panel would have to be ordered, as they did not do that and another appointment would have to be made. We are now being given the run-around on the BUMPER TO BUMPER EXTENDED WARRENTY! Scott in service will tell you this really doesn't exist! What a "legend" for me to share with my family and friends and their families and friends. I'm sure social networking will help me get the word out! More

Poor Service Dear Mr. Ledd-I wanted to take the time out of my hectic life, to write a review for others to take into consideration. We wanted to get our daughter Dear Mr. Ledd-I wanted to take the time out of my hectic life, to write a review for others to take into consideration. We wanted to get our daughter who is now 20, a safe and reliable car to drive back and forth to college. We purchased the VW Jetta. We looked at Legend Audi/Volkswagon but wasn't impressed with the dealership or the salesman. At the time, we were in the Market for a new car ourselves. So in one shot,we bought the Audi Q5 and the VW Jetta from another dealer. Within months, someone stole my daughters bag at school with her keys in it. So we were down a key. And a trip to the Yankee game this week and the LIRR and somehow the last set of keys went missing. So we called the closest dealer, as time was of the essence and called over to Legend to order a new key that had to be programmed in to her car. Ron in parts explained that a tow truck would come and tow her car to the dealer where they would program the car in the service department. So when the key arrived this morning, they transferred me to Christy in service to schedule that. She said she slotted us in for a 10 am service. I asked her what would happen and she explained that we could follow the tow truck over and once that arrived, they would program the chip in the key and we would be on our way. So I left for work and let my daughter take my car and follow the tow truck and handle the service. Then I get a phone call at work at 12:20 that my 2 kids are still sitting on your couch, waiting for someone, ANYONE to help them !!! What ? ! 2 hrs !!! For a key ? ! And finally Bill from Service walked over and asked them if they needed help.I had to leave my job and drive to your dealership myself to take care of this - Shame on you guys for mistreating a young girl who was alone and trying to handle an already stressful situation ! What a life lesson-Please know I would rather drive the extra time from Massapequa and spend the extra money on gas to go to the dealership in Huntington where we bought our cars. And please know that we just picked up our 3rd addition to the Audi Volkswagon family- an amazing A 5 and it is sincerely YOUR LOSS of business from us -Dawn C Massapequa NY More

I do not recommend this dealership at all and it appears by other reviews that people had the same problem i did with the service department. I had a minor repair done and the minute i left the deapership i by other reviews that people had the same problem i did with the service department. I had a minor repair done and the minute i left the deapership i had 2 additional new issues with my Audi A5, issues i never had before intook the car to Legend Audi. When i took the car back to repair what they broke on my car they wanted to charge over $300. Why would i pay for something they ruined???? Also people are rude and very unprofessional and mechanics are incompetent unless they are insturcted to keep breaking things on the customers cars so they can charge more money when we take the cars back. I do not trust their service and i think they are dishonest. Horrible experience... More

I am furious with the dishonesty of the service department at Legend Volkswagen. I took my car in for service 2 weeks ago and it cost me $650 to repair my cooling system. The next day, my car tells department at Legend Volkswagen. I took my car in for service 2 weeks ago and it cost me $650 to repair my cooling system. The next day, my car tells me I still need service. Last night, the check engine light comes back on. I brought it in and was told there is an evaporation leak which would cost $850. I thought this was strange considering I had just brought the car in and it had apparently been fully inspected (they recommended brakes and such as per the usual from shady dealership service departments ... i can visually see my brakes are fine for at least another 8,000 miles). Anyway, I did not pay the exorbitant price and instead, called my friend who has a pretty good understanding of vehicles. He told me to tighten the gas cap, and voila! Check engine light is now off. Now either the service department is full of imbeciles who couldn't figure out to perform this simple procedure, or, they were trying to rob me of $850. Do not bring your vehicle to this service department unless you want to throw cash into the trash. More

I would recommend to stay away from this dealership. they show a lack of concern for their costumers. i bought my audi from them and then had a little trouble so i went to another dearler to by a second audi show a lack of concern for their costumers. i bought my audi from them and then had a little trouble so i went to another dearler to by a second audi for my wife. i still kept my service at legend. last year i had to have a new engine put in my car.....no fault of theirs but they did get the business. over the summer i had my 70000 mile check up. its done while im on vacation....close to 3000 dollrs to fix. i make them fix 1600 dollars worth to pass inspection and get the rest done by local mechanic. once return from my vacation i pick up my car and take it hom. four days later i take a trip to cape cod and get stuck on LIE with broken coolent hose. i call audi and tell them i just had car there for check up and they reply the hose has nothing to do with it...cant give me tow and im on my own my warrenty was up in may sorry. dont thet check hoses when uyou bring it in for service and pay hundreds of dollars??? Thats what i call lousy costumer relations! goodbye to legend and to audi. i switched and just got a new mercedes from smithtown....what great people and a wonderful car. More

I called ahead to make an appointment to have my one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the c one-year-old leased Jetta serviced and inspected at its 10,000 mile mark. I was told to come in at 9:30 a.m. and I told them I was staying with the car since I had no way home. When I arrived at 9:30, Dawn reiterated again that I would be staying with the car and they would try to have me "in and out in no time." Well three, yes 3, hours later, I was finally leaving. My car sat in front of the building for two hours while I read my newspaper waiting. I finally went to ask and she said they were moving it in and when the papers came out, she'd come to get me. I waited and then asked her again about my car, explaining that I have a second VW Jetta one-year-old to bring in on Thursday for the exact same thing. What can I do not to wait? Can I come in at 7 a.m.? Well, she said, no one will be here at 7 a.m. but you can come at 7:30 a.m. and the mechanics start at 8 a.m. and there is only one other car at that time. Well, time kept ticking by. Now I was on the 2 1/2 hour wait. I asked her again if there was another way to do this; can I drop my car off the night before? Yes, she said and handed me an envelope for the keys. I asked about my car. She said they were washing it and it would be right out. I waited outside, no car. I went back in and as I came in, she went out the back door. Another woman sitting at her computer said, "I think she went for your car." So I went back outside. Still no car. I started to walk around the back but came back into the office. At that point a service man came in carrying keys and I asked if they were mine. "Oh, I don't know," he said, and handed me the keys without asking for ID or anything. Luckily it was my car at 12:30 p.m. and guess what? It wasn't washed! So what was I waiting for? And there was a courtesy car sitting right out front but no one bothered to ask if I wanted to use it. Here's what Honda did for my husband the next day for his car being inspected: greeted him by name under a tent, wrote his ticket and sent him inside, asked if he was staying and if so did he want a doughnut and coffee, asked if they could take him back to his office in a courtesy van, and picked him up. Honda has SERVICE; this dealership DID NOT! More