Lehigh Valley Acura

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Murphy

My Review of Lehigh Valley Acura:
Before purchasing my new Acura, I researched the dealerships in my surrounding area. I was impressed with the positive reviews for Lehigh Valley Acura, especially one heartfelt review from a loyal customer who moved to North Carolina and still scheduled his vehicle service at Lehigh Valley Acura when he was back in PA to visit family. Matt, my sales consultant was very professional and courteous. He was patient while teaching me to use the various features of the technology package, and he followed up after purchase to make sure I understood everything. The facility is modern, clean and accomodating. This dealership made me feel like they valued my business, and that they will work diligently to earn my loyalty.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mustafa Quresbey

My Review of Lehigh Valley Acura:
I do a lot of my own work but when my wife's 02 TL-S needed service, my garage was unavailable. That's why I rated the price as 'good'and not 'excellent', dealer service is not cheap for routine things likes brakes, etc BUT my experience w LV Acura was excellent. I couldn't ask for more courteous, knowledgable, prompt service than we received. This is one of the best dealer service experiences I've ever had and what every dealer should aspire to. I would definitely recommend them to a friend.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Reis

My Review of Lehigh Valley Acura:
Great experience overall! It was a pleasant buying experience. The knowledge of the staff was extraordinary. I would recommend this dealership to friends and family members looking for a new Acura. I got a great price and the staff was all very pleasant and professional.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: an older gentleman and the business manager

My Review of Lehigh Valley Acura:
First of all the cars I looked at were very clean late model cars which was very nice. I was approached by an older gentleman, I'm sorry I can't remember his name, but he was very cordial and was more than happy to open any car we wanted to look at and let us take a test drive. He was very pleasant. We found ourselves interested in a 2007 Acura TSX. We took a test drive and we loved the car. The salesman had a few questions that he was unable to answer at the time, so he referred me to the business manager. He was very pleasant. He worked well with us on what we wanted to pay for the vehicle. We made a deal that everybody was happy with quite easily. We wanted to take the car with us that day. It was very late in the day, so the business manager gave us a voucher for a free detailing. We'll be making an appointment shortly. We were shown where the service department was and how that worked, plus some extra nice to know information. We were treated exceptionally well by all of the staff that made our sale enjoyable including the gentleman at the new car showroom that took care of the finance end of the car and general knowledge about the car. The overall experience was excellent. We have bought cars there in the past and will continue to do so in the future. Thanks to all that made our purchase of the car a pleasing experience.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy, Sunny, Kylie, Rex,

My Review of Lehigh Valley Acura:
I strongly recommend this dealership as they have proven their top customer service credentials in the country. I purchased my first new car with them and couldn't ask for better service. They were extremely helpful in every area to offer. Currently I live in New Jersey but drove an hour and half to the Lehigh Valley Acura dealership for their awarded service. They truly believe in the traditional values of taking care of every person that walks through the door. Thank you all for your help especially Ramy!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy Ahmed

My Review of Lehigh Valley Acura:
Wonderful experience. All people involved were very helpful yet maintained a low pressure attomsphere. I test drove both the Acura and Honda Accord before making a final decision and both salesmen were very helpful. I won't be in the market for a new car for some time, but I certainly plan on going back to Vinart.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Cossman

My Review of Lehigh Valley Acura:
I have been shopping for a SUV for almost 1 year and I was on the Lexus RX350. When I went to Lexus I had such a bad experience with bot the salesman and the manager that I just decided not to even buy a Lexus. I had test drove the MDX at LVA few weeks before my Lexus experience and even though I didn't like the MDX I went back to LVA and drove the 2009 TL. It was such a pleasant experience working with both Bill my sales man and Dave the manager, they did a great job in helping me purchase my first new car. The TL is a great car and my negotiation took all but 5 minutes so I know I got the car for a great price. I actually purchased a used car from them 4 years before and I can back again. I hope to continue my relationship with LVA for a long time to come.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rex

My Review of Lehigh Valley Acura:
It almost doesn't seem possible to obtain this level of service in our profit-driven, impersonal business climate these days. Yet I was treated BEYOND wonderful when I had a service emergency. I'm new to this area and when I called the service manager to describe my problem, he welcomed me to the area and spent his morning tackling my problem as if it were his own. The solution required extraordinary service and not only did they 'save me', they did so happily. I am deeply appreciative to Lehigh Valley Acura.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rex and Mustafa

My Review of Lehigh Valley Acura:
I purchased a 2007 MDX from Lehigh Valley Acura two years ago. Since then my experience with them has been extraordinary, especially with the service department. I deal mostly with Rex and Mustafa, and no matter what their busy day brings always seem happy to help me the customer. This also emanates thru the entire service staff even to Justin that washes my car. The amount of concern, care and quality they express is just amazing. I know this is not an easy thing to do when dealing with the public. Lehigh Valley Acura has an exceptional service team that I can't say enough about. THANK YOU! D.White.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy

My Review of Lehigh Valley Acura:
Ramy was helpful and knowledgable. I had to make a quick decision due to my former lease and the Acura deal expiring. The dealership was able to quickly meet our needs and we walked out with the leasing price we needed and a car all within 48 hours!

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