Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: 3
My Review of Lehigh Valley Acura:
I wanted to let you know that your Acura service department is excellent.
The staff and crew are absolutely second to none in my book.
Easily two, three times better than any other group I've worked with over the years.
For example, I needed to come in three (3) times this week for small fixes, each important, and you squeezed me in even though I had no appointment. In each case, I needed to wait for the vehicle, and it was done in 1/2 hour or less.
Historically, your staff provides an 'old fashioned' customer service approach generally unmatched in today's increasingly hurried world.
Congratulations to you and your organization!
PS - If you pass this note along, do NOT forget all of the guys on the shop floor! Your excellent front-end customer experience would mean nothing without the work being done correctly the first time, every time.
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