Lehigh Valley Acura

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Lehigh Valley Acura:
I wanted to let you know that your Acura service department is excellent.

The staff and crew are absolutely second to none in my book.

Easily two, three times better than any other group I've worked with over the years.

For example, I needed to come in three (3) times this week for small fixes, each important, and you squeezed me in even though I had no appointment. In each case, I needed to wait for the vehicle, and it was done in 1/2 hour or less.

Historically, your staff provides an 'old fashioned' customer service approach generally unmatched in today's increasingly hurried world.

Congratulations to you and your organization!

PS - If you pass this note along, do NOT forget all of the guys on the shop floor! Your excellent front-end customer experience would mean nothing without the work being done correctly the first time, every time.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph Green and Chris Mink

My Review of Lehigh Valley Acura:
Good guys to work with, they both helped us tremendusly to get a good deal on a Certified Used Vehicle. They made the unenjoyable job of car shopping almost pleasant. After a few test drives and side-by-side comparisons, we purchased an Accura Certified Preowned, 2006 MDX. Also, want to thank the manager Larry, who's last name I don't remember, for finalizing the deal we struck with Ralph and Chris...

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Bill Cossman, Kyle Huddle, Matt Morrison

My Review of Lehigh Valley Acura:
The customer service at Lehigh Valley Acura was outstanding. The sales staff created a comforatable atmosphere for buying a car. All of my questions about their vehicles were answered quickly and confidently. The sale price of the vehicle was very competitive, and once the deal was closed, the vehicle was delivered clean and detailed.
The efficency of the business office made the transaction easy and timley.
If you are in the market for a new vehicle in the Lehigh Valley, I would highly recommend stopping by.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Aumann

My Review of Lehigh Valley Acura:
Excellent sales experience from start to finish. I was able to lock up a deal and leave with my new car quickly and would highly recommend this dealership and my salesman, Michael Aumann. I have had my 2010 MDX for a week now and could not be happier with the vehicle.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Murphy

My Review of Lehigh Valley Acura:
Before purchasing my new Acura, I researched the dealerships in my surrounding area. I was impressed with the positive reviews for Lehigh Valley Acura, especially one heartfelt review from a loyal customer who moved to North Carolina and still scheduled his vehicle service at Lehigh Valley Acura when he was back in PA to visit family. Matt, my sales consultant was very professional and courteous. He was patient while teaching me to use the various features of the technology package, and he followed up after purchase to make sure I understood everything. The facility is modern, clean and accomodating. This dealership made me feel like they valued my business, and that they will work diligently to earn my loyalty.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Mustafa Quresbey

My Review of Lehigh Valley Acura:
I do a lot of my own work but when my wife's 02 TL-S needed service, my garage was unavailable. That's why I rated the price as 'good'and not 'excellent', dealer service is not cheap for routine things likes brakes, etc BUT my experience w LV Acura was excellent. I couldn't ask for more courteous, knowledgable, prompt service than we received. This is one of the best dealer service experiences I've ever had and what every dealer should aspire to. I would definitely recommend them to a friend.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Reis

My Review of Lehigh Valley Acura:
Great experience overall! It was a pleasant buying experience. The knowledge of the staff was extraordinary. I would recommend this dealership to friends and family members looking for a new Acura. I got a great price and the staff was all very pleasant and professional.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: an older gentleman and the business manager

My Review of Lehigh Valley Acura:
First of all the cars I looked at were very clean late model cars which was very nice. I was approached by an older gentleman, I'm sorry I can't remember his name, but he was very cordial and was more than happy to open any car we wanted to look at and let us take a test drive. He was very pleasant. We found ourselves interested in a 2007 Acura TSX. We took a test drive and we loved the car. The salesman had a few questions that he was unable to answer at the time, so he referred me to the business manager. He was very pleasant. He worked well with us on what we wanted to pay for the vehicle. We made a deal that everybody was happy with quite easily. We wanted to take the car with us that day. It was very late in the day, so the business manager gave us a voucher for a free detailing. We'll be making an appointment shortly. We were shown where the service department was and how that worked, plus some extra nice to know information. We were treated exceptionally well by all of the staff that made our sale enjoyable including the gentleman at the new car showroom that took care of the finance end of the car and general knowledge about the car. The overall experience was excellent. We have bought cars there in the past and will continue to do so in the future. Thanks to all that made our purchase of the car a pleasing experience.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy, Sunny, Kylie, Rex,

My Review of Lehigh Valley Acura:
I strongly recommend this dealership as they have proven their top customer service credentials in the country. I purchased my first new car with them and couldn't ask for better service. They were extremely helpful in every area to offer. Currently I live in New Jersey but drove an hour and half to the Lehigh Valley Acura dealership for their awarded service. They truly believe in the traditional values of taking care of every person that walks through the door. Thank you all for your help especially Ramy!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy Ahmed

My Review of Lehigh Valley Acura:
Wonderful experience. All people involved were very helpful yet maintained a low pressure attomsphere. I test drove both the Acura and Honda Accord before making a final decision and both salesmen were very helpful. I won't be in the market for a new car for some time, but I certainly plan on going back to Vinart.

Share on Facebook

Was this review helpful to you? Yes | No