Lehigh Valley Acura

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rex

My Review of Lehigh Valley Acura:
It almost doesn't seem possible to obtain this level of service in our profit-driven, impersonal business climate these days. Yet I was treated BEYOND wonderful when I had a service emergency. I'm new to this area and when I called the service manager to describe my problem, he welcomed me to the area and spent his morning tackling my problem as if it were his own. The solution required extraordinary service and not only did they 'save me', they did so happily. I am deeply appreciative to Lehigh Valley Acura.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rex and Mustafa

My Review of Lehigh Valley Acura:
I purchased a 2007 MDX from Lehigh Valley Acura two years ago. Since then my experience with them has been extraordinary, especially with the service department. I deal mostly with Rex and Mustafa, and no matter what their busy day brings always seem happy to help me the customer. This also emanates thru the entire service staff even to Justin that washes my car. The amount of concern, care and quality they express is just amazing. I know this is not an easy thing to do when dealing with the public. Lehigh Valley Acura has an exceptional service team that I can't say enough about. THANK YOU! D.White.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ramy

My Review of Lehigh Valley Acura:
Ramy was helpful and knowledgable. I had to make a quick decision due to my former lease and the Acura deal expiring. The dealership was able to quickly meet our needs and we walked out with the leasing price we needed and a car all within 48 hours!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Roman

My Review of Lehigh Valley Acura:
I have been dealing with Lehigh Valley Acura for the past 14 years and have always been very pleased with the overall experience. This is the second time I have bought a used car from LVA and dealing with Dan Roman was an easy and stress-less transaction. He was very patient and explained the details of the car and answered all my questions, even those that I called about after getting the car home. He returned my calls promptly and courteously. I would recommend Lehigh Valley Acura for their sales and service.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Romy Ahmed

My Review of Lehigh Valley Acura:
My wife and I found Romy to be very helpful and patient. His knowledge of the car (Acura TL SH/AWD Tech) was impressive. He answerwed all of our questions with a smile. He did not waste my time or his. I had done my research on-line and had a reasonable idea of prices and costs. Although Vinart was not the least expensive price I was quoted my wife and I concluded that it was the best value. This vehicle is our 4th Acura, the 2nd from Vinart. Romy spent 4 hours with us not only selling us the car but helping us understand every feature on the vehicle and how to use it.

We bought our 2006 MDX from Vinart in 2006 and were very satisfied with that experience as well. Your service department has always been excellent. They are prompt, courteous, helpful and knowledgeable. We have used your sevice since we moved to the Lehigh Valley in 2003. Your servive department has serviced our 2001 CL type S and our 2002 RL as well as our current vehicles.

Bravo, Job well done!

George and Patti Stringer

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: na

My Review of Lehigh Valley Acura:
Excellent customer service, one of the best experiences I've had with car dealer service. Getting a loaner was a breeze, I was out of there in 5min. Friendly people, joy to deal with. That's how it should be done everywhere. It was great to come back to pick up my car knowing the same people will deal with me.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ralph, Curt

My Review of Lehigh Valley Acura:
We drove all the way from Harrisburg and they were appreciative of the that. Very attentive sales personnel. Friendly, knowledgeble and honest. Gave us a good deal and followed up after the sale. Had an issue with the car that they researched and provided us options and solutions. Highly recommended.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jessica Chunka

My Review of Lehigh Valley Acura:
Jessica Chunka could not have been more helpful and knowledgeable in helping me choose my Acura TL. Not making up my mind on my first visit, she was more than accomodating when I came back after test driving a few other competitors' vehicles and wanting to drive the Acura one more time. She was extremely knowledgeable about all the "tech" functions and after my lease purchase spent even more time making sure I knew many of the important features in order to get the most enjoyment out of my vehicle.

She followed up with not only an e-mail, but also telephoned me to make sure I had no further questions and was adamant about calling her whenever I had anything I couldn't figure out.

My dealings with Lehigh Valley Acura was more than pleasant and I will definitely recommend this dealership to friends and family.

Deb Mickey

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Roman

My Review of Lehigh Valley Acura:
I hate buying a new car because of all the games a dealship can play with vehicle price, trade-in, financing. Why is it that two different dealerships will sell the exact same vehicle for different amounts? You walk away from the table wondering if you got the best possible deal.
This is my third vehicle i've purchased from LV Acura and have always felt like i was treated honestly and professionally. When service is needed, i always have a loaner car for the day. The service seems to be done well with warranty allowances to the maximum.
Dan Roman, used car sales, was very easy to work with. Did not push any particular vehicle but explained all the details on each. Called and emailed a several times and he always returned the inquiry as quickly as possible with an answer.
I shopped around online and found the prices at LV Acura generally were lower than other comparable vehicles at other dealerships.
When i need to shop again, they will be first on the list as to seeing if they have what i want/need.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Rex and Mustafa

My Review of Lehigh Valley Acura:
After bringing my tsx for it's annual state inspection in NC at a local acura dealer the tighten fuel cap message came on. After tightening the fuel cap the message did not go away. While in the Pa area I have my car serviced at Lehigh Valley Acura. As previously reported they are excellent. I highly recommend them.

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