Leif Johnson Ford Inc. - Service Center

The oil change and inspection I came for did get done, but two other things came up as needing service — replacing an air filter and something else — did NOT get done even though I did the online form say but two other things came up as needing service — replacing an air filter and something else — did NOT get done even though I did the online form saying yes please do these other two things, so that was disappointing. I now have to bring my car in a second time. Also, I had a “service tire mobility kit” light on, so I wanted the kit SERVICED, but the tech ask me “do you want it replaced or just the light turned off?” I answered that I wanted it SERVICED. Then she went into this whole “I’m new here” blah blah blah. So I have no idea if it got serviced! I was not charged for replacement, which makes me think she just had the techs turn the light off, which is definitely NOT what I wanted. I need a FUNCTIONAL tire mobility kit. So no, this was not the best service experience. More

The best experience I have ever had at a car dealership. I would highly recommend to any one looking for a solid car dealer I would highly recommend to any one looking for a solid car dealer More

Everyone involved from Leif Johnson does their jobs very well and were proactive in their efforts.. well and were proactive in their efforts.. More

I would NOT trust the Service Department.My ford fusion I would NOT trust the Service Department. My ford fusion was having AC issues. The AC would stop blowing cold air when the car was still but work f I would NOT trust the Service Department. My ford fusion was having AC issues. The AC would stop blowing cold air when the car was still but work fine when it was moving. I brought in my car and my advisor Jamie took in my car. They took in my car for a diagnostic, and after a week concluded that the whole electrical junction box needed to be replaced, a ~$900 dollar fix (parts & labor). This fix made no sense to me since the AC did work just not when moving, and so I asked Jamie to explain to me how this was the proper fix, he couldn't give me a good reason so he brought me to another guy who also couldn't give me a good reason or explanation. They said "I trust my tech, if they said it's that I have to go with that." OK - fine, I'm not a mechanic so I trusted them. Before I paid I asked Jamie what would happen if changing the junction box didn't fix it. He replied stating that I could bring it in for another diagnosis for no charge. Fair enough I suppose and agreed to pay for the fix. Big mistake. 3 days later I'm having the same issues occur. What testing did they even do? I couldn't believe it, and brought it back. They took it in and held on to it for another week, and concluded that it might need a coolant flush or it might be the ambient temperature sensor. They recommended fixing both, for another total of ~$800 dollars. I was NOT going to pay again for something they seemed to not give a good answer to. So I did what I should have done from the start and googled a fix, and found that it might be the ambient temperature sensor, a part that costs $8 dollars on Amazon and can literally be done in less than 10 mins, without even opening up the hood or doing anything (youtube it, it's stupid simple). So I ordered the part and changed it myself and it worked perfectly. I've had my car for 2 weeks now and no issues. I will never bring my car here ever again. I went back and spoke to Jamie and told him exactly what I'm writing in this review and he didn't seem like he cared, these people believe their always right and don't care that they completely take advantage of people. They should feel bad. What they do is WRONG. More

Megan was great. In & out quickly for airbag recall, Convenient location. Love my Mercury Milan Hybrid! I don't know what else to say. Bye Convenient location. Love my Mercury Milan Hybrid! I don't know what else to say. Bye More

I cant write so I should not be required too rite enythang. So please do not make this a required mental exercise for a review. enythang. So please do not make this a required mental exercise for a review. More

Leif Johnson is always a pleasant experience. We will continue to use them for our car buying needs. Our last visit was unexpectedly long, but that was just a miscommunication and lack of questions on my continue to use them for our car buying needs. Our last visit was unexpectedly long, but that was just a miscommunication and lack of questions on my part. More

Staff are very friendly and make you feel welcome. Their service is excellent and they well trained professionals. I’m very pleased with their service. service is excellent and they well trained professionals. I’m very pleased with their service. More

Great service was given to me by staff in the service dept. from checking thru the service process and checking out and provided updated information throughout the process. dept. from checking thru the service process and checking out and provided updated information throughout the process. More

Otay Martinez was my service advisor and he did a fantastic job! He worked on two separate instances: one was for replacing the rear main engine seal, the other was for replacing the starter. Both fantastic job! He worked on two separate instances: one was for replacing the rear main engine seal, the other was for replacing the starter. Both times excellent job! Otay listened to my description of the problems and understood what I was talking about. Many thanks to Otay and the Leif Johnson team! More