Leith Chrysler Jeep

Thank you very much for great customer service! I want to add that Kristy is a wonderful employee and an amazing asset to Leith Chrysler Jeep. to add that Kristy is a wonderful employee and an amazing asset to Leith Chrysler Jeep. More

My car was totaled in an accident, and I had a brief window of time in which I could replace it. After finding an acceptable vehicle in Leith Chysler Jeep's online inventory, I went to the dealership fo window of time in which I could replace it. After finding an acceptable vehicle in Leith Chysler Jeep's online inventory, I went to the dealership for a test drive. The car was okay, but I had a few misgivings about some issues with it. The salesman kept pressuring me to buy the car, without so much as giving me time to check the car out or drive it on the highway. Given the situation, I decided to purchase the car anyway. I explained my intent to pay most of the cost in cash and the rest via financing from my personal bank. I was repeatedly told that not financing through them was a bad idea. I persisted, since I knew that my bank would give me a better rate than any dealership. Despite my persistence, they declared I was required to allow them to run a credit report on me (even though I was not financing through them). I then had to wait around the dealership to have an "interview" with the finance manager. In the interim, I was switched to another salesperson because mine suddenly had a "family emergency" and disappeared. The new salesman made copies of all of my registration and insurance info, and disappeared himself. I was left waiting for the finance manager. My bank had sent me a transfer check in the mail a few days before, and I had not yet received it. I explained this to the finance manager when I finally got into the "interview". He immediately began acting suspicious and insisted that I had to fill out a form to finance the car through them in order to buy it (at an outrageous 8% interest rate!), "just in case" I never got the check from my bank. It was clear from the beginning that the finance manager did not trust me, and he was not shy about making that painfully obvious. After I completed the purchase process, the original salesman mysteriously reappeared from his emergency. He assured me that they would arrange for return of the rental car I was driving, so that I could take my new car home. The following day, I received the transfer check from my bank in the mail, and called the dealership to let them know I would bring it in. I came in that afternoon to sign over the check and complete the purchase. I noticed when I came into the lot that my rental car still hadn't been returned, which was disconcerting. When I turned the check over to the finance manager, I insisted that he tear up the dealer-financing (8% interest) form now that they had full payment. He pulled it from the paperwork and said it was "in the shred pile". Fast-forward a week and a half. Today, I suddenly get several messages from the dealership that I need to call them immediately. I call back, and they are now claiming that my auto finance check bounced! After calling my bank, I discovered that Leith Chrysler Jeep never faxed them a signed copy of the bill of sale (they requested it three times), so they declined the check. Unbelievable. In the meantime, I've foud numerous issues with the car: the AUX button on the stereo doesn't work, making it impossible to use my MP3 player with the stereo; the passenger side sun visor clip is broken; the seat upholstery is extremely stained, etc. They also hadn't detailed or cleaned the car up at all before I drove it off the lot, even though I requested several times that the upholstery and some scratches in the paint be addressed before I bought the car. Overall, this has been the most annoying and difficult car purchase I've ever experienced. In retrospect, I wish I had taken a bit more of my (very limited) time and shopped around a little more, rather than buying from Leith Chrysler Jeep. More

Overall, I would say that this dealership is not too bad. It is not quite great, but it is far from bad. The price we ended up with, after a little bit of negotiation, was one of the cheapest in the area. Th It is not quite great, but it is far from bad. The price we ended up with, after a little bit of negotiation, was one of the cheapest in the area. The only problem, which caused a bit of further problems, was the stipulation that they fix some of the minor damage on the car. Overall the buying experience was easy and it involved pretty low sales pressure. The main problem that occurred was when we tried to get our parts fixed that were promised. It took several weeks before parts were even ordered which ended up delaying the overall process about a month and a half. They worked with us a little bit on getting the scheduling right, but it is over a 2 hour drive to this dealership from our home so that had to be taken into account. When the car went in for service that was supposed to take most of the day, there was no loaner car provided which I thought was a bit odd. They were accommodating by giving me a ride to the mall though and picking me back up. It's not as much fun to have to sit at the mall for 5-6 hours, but oh well. The car ended up getting finished early and the work they did looked great. Good experience and some good people here. Nothing to be blown away by, but at the same time nothing really wrong either. I would probably shop here again. More