Leonardtown Ford - Service Center

I definitely would give negative stars if i could. I have always been ford all the way from my mustangs to trucks but I wish the service center was like the one in Georgia. I will say the cashiers and have always been ford all the way from my mustangs to trucks but I wish the service center was like the one in Georgia. I will say the cashiers and office personnel are on point!! They are great and I would give them 20 stars if i could. That being said, now to the terrible experiences and us never coming back to this ford in Leonardtown. I will definitely send my complaints to the main ford facility as well. When we moved here to Maryland we started using Leonardtown Ford for our services and repairs. I can do my own oil changes and maintenance but I have always enjoyed coming in looking at new vehicles while I wait. The first time was when the service center tried to sell a bunch of nonsense when my wife came in and they were extremely rude to her. I explained a known tailgate issue that ford has with its trucks and informed them of the damaged caused by the automatic tailgate release just dropping while driving. The service guy did not want to listen to my wife when she brought it in for the recall and began to argue with her about the damage to the tailgate when I already explained this in detail when I brought it in for service. We happened to be towing a trailer when the tailgate dropped while on the highway. At the time he told me that they can not cover the damage until a recall was issued to that particular part of the system. The next incident is one of their mechanics does not know the difference from a side marker and a parking light. I get this huge speech about how he has 20 plus years in the business and decided to fail that portion of the inspection. Don't get me wrong, I'm cool with fixing what requires fixing, but you mean to tell me that a 2017 extremely well kept mustang that had never seen snow until a few days ago that gets serviced at this dealership failed an inspection???? WOW.... They did want me to get all the repairs done there and change out that would cost over1200 bucks not including labor of course....smh. I understand that covid has hit alot of companies but to try to hit me in the wallet and argue with me about design features on the mustang is really low!! As the years go by, the side marker design is definitely been different on the mustang depending on what type of light fixtures is being mounted on that particular series. The location was different for my 2014 as well as my 2006 not to mention my 2017 and to argue with a customer about their own vehicles to try to make a quick buck is ridiculous. I tried to explain in detail to the mechanic and I guess if you have 20 plus years of experience you don't have to explain your ignorance to any customers and it's your way or the highway right?? My parking lights are in the front location where if you step to the side of the car you will not see them because it is the design of the 2017, but on that same side you will see the amber lenses on the actual headlights assembly because that is where ford put the amber front side marker. Definitely highly disappointed in this dealership. More