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Lester Glenn Subaru - Service Center

Toms River, NJ

4.8
1,456 Reviews
Call Service Center (732) 966-9220

1,456 Reviews of Lester Glenn Subaru - Service Center

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April 10, 2025

The staff kept me informed. Cost shared and approved before work was started. Wait was reasonable. All friendly and professional. More

by CARROLLP24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Lester Glenn Subaru responded

Hey CARROLLP24, Thanks for sharing your experience! We're glad to hear the team kept you informed and made sure the cost was clear and approved before starting the work. It’s great to know the wait was reasonable and that everyone was friendly and professional. We truly appreciate your feedback and look forward to serving you again! Happy Driving, The Lester Glenn Subaru Team

April 09, 2025

Very efficient and friendly staff. I have always had a good experience with this dealership. More

by jeanwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Lester Glenn Subaru responded

Hey jeanwolf, Thanks for sharing your experience! We're thrilled to hear that you've consistently had great experiences with us. Our team works hard to make sure every visit is efficient and friendly, and we're glad that’s been your experience too. Happy Driving, The Lester Glenn Subaru Team

April 09, 2025

Kathy was super helpful, friendly and explained everything to detail I can’t thank her enough all the personal at the dealership deserves 5 stars thank you Glenn Lester More

by CARMENBERAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
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Apr 10, 2025 -

Lester Glenn Subaru responded

Hi Carmen, Thanks for sharing your experience! We're so glad to hear Kathy was helpful, friendly, and thorough during your visit. It's always our goal to ensure every guest feels confident and well taken care of, and it's great to know our entire team made such a positive impression. Happy Driving, The Lester Glenn Subaru Team

April 09, 2025

Eric is very professional, he keeps his customers informed during the customer car is being serviced. When the customer vehicle is complete he goes over what work was preformed. More

by BOBDEMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Lester Glenn Subaru responded

Hey BOBDEMO, Thanks for sharing your experience! We're glad to hear Eric provided professional and thorough service, keeping you informed throughout the process and clearly explaining the work performed. That level of care and communication is exactly what we strive for! Happy Driving, The Lester Glenn Subaru Team

April 08, 2025

Service was seamless. Took a while, and $$$, but good. Cathy is always a pleasure to visit while there. More

by DIANEHAWKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kathy Ottmer
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Apr 09, 2025 -

Lester Glenn Subaru responded

Hi DIANEHAWKS, Thanks for sharing your experience! We're happy to hear the service was seamless and that Kathy made your visit enjoyable. We understand that service time and costs can be a concern, so we appreciate your patience and trust in us to get everything done right. Happy Driving, The Lester Glenn Subaru Team

April 05, 2025

Nicole was very helpful explaining the problems and how to avoid in the future. Also did not push repairs that could be handled next time I would come in. More

by HARRYGHARTJEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2025 -

Lester Glenn Subaru responded

Hey Harryghartjen, Thanks for sharing your experience! We're glad to hear Nicole took the time to explain everything clearly and gave you honest, pressure-free guidance. That kind of transparency and care is exactly what we aim for every time. We appreciate your trust and look forward to helping you again in the future! Happy Driving, The Lester Glenn Subaru Team

April 04, 2025

The employees are very good in treating the customers. Very attentive and relatively quick service. I am pleased with it. More

by MANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Lester Glenn Subaru responded

Hey Mano, Thanks for sharing your experience! We're glad to hear our team provided attentive and efficient service. We appreciate your support and look forward to seeing you again! Happy Driving, The Lester Glenn Subaru Team

April 04, 2025

Lester Glenn customer service is tops, because of Kathy Ottmer - she's exceptional and we appreciate her! More

by blbecks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
Report | Print
Apr 07, 2025 -

Lester Glenn Subaru responded

Hey blbecks, Thanks for sharing your experience! We’re thrilled to hear that Kathy made such a great impression—she truly goes above and beyond, and we’re lucky to have her on our team. Your appreciation means a lot! Happy Driving, The Lester Glenn Subaru Team

April 04, 2025

6 hours seems a bit long to wait for my car to be finished. Next time I will request a loaner! More

by PeggyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Lester Glenn Subaru responded

Hi PeggyM, Thanks for sharing your experience! We understand that waiting for 6 hours felt a bit long, and we’re glad we were able to offer you a loaner! It's great that you had the option to get shuttled home, but we completely understand that next time you’ll take advantage of the loaner to make the process more convenient! We’re here to make your visits as smooth as possible, and we’ll be happy to arrange a loaner for you next time! Happy Driving, The Lester Glenn Subaru Team

April 03, 2025

Eric was very friendly and professional. He kept me well informed throughout waiting for my car to be serviced. More

by maryanne.hurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Senatore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Lester Glenn Subaru responded

Hey Maryanne, Thanks for sharing your experience! We're happy to hear that Eric kept you well-informed and made your visit smooth and professional. We appreciate your kind words and look forward to assisting you again! Happy Driving, The Lester Glenn Subaru Team

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