Our car was taken to this dealer’s service department for some minor work in and were alerted to few significant repairs. I spoke at length with Dawn, from the service department, and she clearly and calmly described the recommended repairs for me. I asked several questions, and she provided helpful and extremely informative answers after a short time, and a conversation with the mechanic. Since these repairs involved significant costs, we chose to wait, and carefully consider spacing these repairs over some time. Dawn once again gave us a very useful description of the repairs, complete with a status of the conditions that needed attention and/or replacement.
During one of the more extensive repairs, the mechanic noticed an issue that required immediate attention. At this time, we met another considerate individual, Bruce, at the service counter. After he told us that a repair would take longer than anticipated, he took charge and promptly provided us with a loaner vehicle, and a sincere apology for the additional time the car would need to stay in the shop. Facing an unplanned inconvenience, Bruce was an ally that provided fabulous service that took our transportation needs into account.
Owners of older cars occasionally must consider large repair bills. In these situations, one should be provided with clear facts, and also with options. I feel now that we made a good decision and our car runs extremely well thanks to our experience with Lexington Toyota’s service department. They not only provided us the information we needed to navigate this common dilemma, we were treated with respect and consideration while contemplating this major expenditure. I’m grateful to Dawn and Bruce for their excellent advice and support.
I Recommend This Dealer:
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