I had an 8 am appointment and was on time for it. I told them I would wander around, but that I did not have another car and so was waiting. I walked up the street, had breakfast, and came back 3 hours later. They'd not even touched my car! They told me that they were overbooked because of the upcoming 3-day weekend, and that I need to have patience.

They finally got to my car when I told them I had an appointment at 12:30 an hour away. They did not address concerns I raised about my car, they charged me an extra $5 because my roommate mentioned a concern (the light in the glove compartment stays on. I knew that. The manual mentions it. It is not a problem.)

When I told the manager that I'd had a horrible experience, I got the "Don't worry, little lady. Here's my card. When you come back, look me up and I'll make sure it doesn't happen again." Even my oblivious roommate found it condescending.

I am never going back to Lexington Toyota, and I warn people away whenever possible.

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Five years ago my wife and I purchased a 2007 Camry at Lexington Toyota and were very happy with the car and the experience we had. When I needed to replace my truck I went back to them and was pleasantly surprised to find that things hadn't changed, the folks at Lexington Toyota were most helpful and the product they sell is top of the line. These folks are very consistent- helpful, knowledgeable, friendly and honest.

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I went in to look at a vehicle, met with Bob Ferguson, who helped me make a difficult choice between not only several vehicles, but different trim levels. Bob patiently dealt with all the test drives, even with the children in the back, and questions about features and sizes. He is extremely knowledgable about the vehicles and quickly understood my concerns. This is the third vehicle I have purchased from Bob Ferguson and George Grey at Lexington Toyota and find that dealing with the depth of experience and the professionalism that distinguish this dealership is a refreshing change from the typical experience. Thank you Bob!

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This was the best car buying experience I have ever had. I loved the fact that there was no pressure to buy. That was very important to me. Mr. Bob Ferguson, Sales Consultant was very knowledgeable about the 2012 Toyota Highlander and showed me how everything worked before I left the lot. To my embarrassment, he even answered my call when I got home and forgot how to start my Highlander again.

I was suprised and very pleased when Mr. Ferguson showed me around the Dealership, the lot and the service department. I even scheduled my first maintenance appointment!

The whole car buying experience so smooth and stress free that it made me feel like royalty. This is how a car buying experience should be!!

I have the utmost respect for Mr. Bob Ferguson and Lexington Toyota and I would definately recommend them to my family and friends. You have a customer in me for life!!! Cudos to Mr. Ferguson and Lexington Toyota for making customer satisfaction there #1 goal.

Respectfully,
Lynda D. Lockhart

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The representatives I worked with were honest, helpful, and friendly. It was a relief to find this low-pressure environment. I got the car I wanted at the right price.

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I WOULD LIKE TO APPRAISE LEXINGTON TOYOTA FOR THEIR FINE SERVICE. I ORIGINALLY WENT ONLINE TO NUMEROUS DEALERSHIPS LOOKING TO BUY A 2012 TOYT VENZA, WHEN STEVE KIVIAT GOT BACK TO ME WITH THE FIGURES I WAS VERY PLEASED AS THEY BEAT THE PRICE OF NUMEROUS DEALERSHIPS BY $800.00. WHEN I DECIDED TO BUY FROM LEXINGTON TOYT THE PROCESS WAS OUTSTANDING. THE WHOLE DEAL WENT THROUGH WITHOUT A GLITCH. I WOULD HIGHLY RECOMMEND LEXINGTON TOYT TO ALL MY FRIENDS/FAMILY.

THANK YOU FOR MAKING THIS PROCESS EASY FOR ME.

SINCERELY,
JOSEPH MEOLI

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We really had a great experience purchasing our Sienna from Peter and working with the staff at Lexington Toyota. Not only did we get a great price but they were also very friendly and professional work with. Also, they helped us to get a particular Sienna that was very difficult to find.

I would definitely get my next car at Lexington Toyota.

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Joel has a fabulous no pressure sales approach/ style that I truly appreciated.
I felt at ease looking at the vehicle, test driving and asking questions that were essential in making my decision. (I was seriously considering purchasing a similar--not Toyota- vehicle and I did not have the same experience). If anyone is interested in purchasing a vehicle, I would recommend talking to Joel. He is a terrific guy who treats you as he would like to be treated.
Also Sean was instrumental in facilitating a wonderful deal for my new vehicle and we are really grateful. He made us feel special although he was clearly very busy with numerous responsibilities.
Brian ( financial specialist )was great. He also has a no pressure style and was very informative regarding additional products available for my vehicle. Although I was comfortable deciding not to purchase the many options offered , I did choose to buy extended vehicle service and maintenance plans as well as a plan for my tires/wheels and keys. I am now "worry free" for several years.
All in all this is the 6th Toyota vehicle that my husband and I have purchased from Lexington Toyota and I anticipate it will not be our last. Many of our former vehicles we have passed on to family and friends and they have been delighted.
Thanks to the Grey family and Lexington Toyota for making what could have been a stressful experience, a pleasure.

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Peter and Sean were great. Aside from matching a competitive price from a nearby dealership, they also assisted when i left some personal belongings in the car. Very professional, straightforward, and overall great to deal with.

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I went to this dealership through a recommendation of a friend.
I have never bought a new car and I was so excited!
Peter Franklin was the representative that helped me and he was
so helpful, considerate and there was no pressure. I was so excited to pick up my car and wasn't able to make it there before Peters hours and that was no problem for him. He stayed and waited for me after hours and still took the time to explain the car to me and set up what needed to be set up.

At Lexington toyota I was so relaxed and at ease. All my questions were
answered and I was more than satisfied with the sale.
Also when I went to go sign the paperwork with Brien he took his
time with me and explained everything. I was with him for maybe more than
an hour because I had so many questions and he was very professional and
made me feel very at ease!

At times at dealerships you feel pressured into buying and feel rushed but not here!
I highly recommend Lexington Toyota for anyone who is interested in a toyota!
Love my Toyota Camry SE with all the bells and whistles!!

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