My Review Of Lexington Toyota:
I brought my car in for service in November 2012, as after the tropical storm that hit the northeast around Halloween, my brakes started to pulse when I used them. My car was stored in a car port for the entire storm, so I was concerned something had gotten washed/blown in. After dropping the car off, I got a call and was told that I had to replace my front brakes because the rotors were warped, and recommended a cleaning of my rear brakes. This same service center replaced my brakes 1.5 years (25,199 miles) prior, so I questioned the need for this work to the front brakes. On the phone for 5-10 minutes, I continued to question why the need to have it done, I was told I would get a phone call back as he wanted to talk to the mechanic. On the call back by the same person, I was informed I did not have to replace my brakes and that my brakes still had a lot of life left. I questioned if this is safe, would my brakes work, and would anything else break as a result of this. I was informed the brakes would continue to work and I could drive safely, nothing else would break as a result of this, but that the brake pads would wear quicker.
So if I hadn't questioned this, I would have replaced my brakes. Now I have questioned it, I am told I don't need to replace them. Which advice do I follow?
I picked up the car, after telling them not to work on the brakes. Because of my now dis-trust of what I was told, I brought my car to a local garage to inspect the brakes. I was told that nothing at all was wrong with them, and the rotors were NOT warped at all. Since picking up my car, the brakes have not pulsed at all.
While looking for another dealership to service my car, I read a review on this site (from LRock on 5/24/2013 11:55:11 AM) who has an almost same experience, and they tell him they fired someone for billing work and not doing it.
I did send in a review to Lexington Toyota in November, including all the information above, as well as an issue with a service rep's language. I received a phone call from a sales rep asking me to call them back, so they could resolve this issue and replace my brakes for free. From my point of view, bringing my car to a now untrustworthy business to fix my brakes would be just foolish. I will never do business with them again, for service OR sales.
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