Lexington Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexington Toyota:
I dealt with Scott, the Internet Sales person. I did all my searching and shopping online and over the phone. I had no car prior to this, so I was banking on getting most things done before trying to get my friend to give me a ride to the dealership.

Scott was a relatively low pressure guy. I told him exactly what I was looking for and he and his team were able to find the car I wanted. (Other dealers offered me cars I didn't want or simply said it was impossible to get and I'd have to wait). So I was impressed that they found the Prius I wanted so quickly.

After a few negotiations, we locked the price in (which beat both Edmonds and KBB). When I went into the dealership, I met the finance person, Barbara. She sounds nice over the phone, but when I sat down with her, it was a different experience. As I'm sure every dealership does, she tried to sell me the options and extended warranty. I refused all of them except this thing called ResistAll. Not knowing what it was, I did some research on it and decided I did not want to get it.

What irritated me about Barbara was the fact that she lied about the theft rates for Priuses (20 stolen in 2004, over 40,000 mfg - latest data found online). My insurance company confirmed it. Because of that, I refused to buy any packages or the ResistAll product (aka insurance). She also did not provide any significant literature about the product.

The car was delivered as promised and I very much enjoyed working with Scott. The first time I met him, my girlfriend drove me there. The day I picked up the car, Scott picked me up from a local T stop where we agreed to meet. That was very much appreciated.

After the sale (during the holidays, nonetheless) he called me to or three times to make sure I had put some miles on it and asked if I had any questions or issues.

Except for dealing with Barbara (who is not in sales), the entire experience was very pleasant and low-pressure. I would buy from them again if I wanted another car that they sold.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexington Toyota:
Absolutely the best experience I ever had dealing with a car salesman. Went above and beyond the call of duty. Caring professional, customer satisfaction is his main concern even after the sale. Would highly recommend his services.

Cathy & Brian

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexington Toyota:
Absolutely the best experience I ever had dealing with a car salesman. Went above and beyond the call of duty. Caring professional, customer satisfaction is his main concern even after the sale. Would highly recommend his services.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexington Toyota:
I would recommend Lexington Toyota because they were a relatively low pressure, straightforward dealership. We went in with a specific certified, used Toyota in mind, which we found on the website, test drove it, and then negotiated a price. Overall the internet price seemed good compared to the Edmunds.com TMV price. The car itself was in great shape for a nearly 3 year old car, partly because it had been well taken care of, but also because the dealership did a good job sprucing it up for sale. Nick was very friendly throughout the process, and the negotiation was not contentious at all, and the delivery was very painless. Nick did a great job explaining things in the car to us before we drove it off. The only issue was he claimed they cannot negotiate the price down from what is posted on the website, but then when pressed on it he did end up negotiating the price down by 700 dollars and agreed to perform 400 in cosmetic fixes to the car. So don't be afraid to negotiate, especially on used cars. They may say the demand for Toyota's is such that the cars sell themselves, but the supply is also very high, so you can always find a similar car at a different dealership.

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Lexington Toyota:
Everyone was very straight forward with me and I got excactly what I was looking for a great price. I will def. recommend this dealership to my friends!

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Lexington Toyota:
I just had an unpleasant experience shopping for a car at this dealership. I test drove a car that I was very interested in, and I wanted to talk price. Salesperson was very rude, refused to give me a price, and lectured me about how he thought I was just going to use the price to negotiate with another dealer. This was not actually true, I was prepared to buy from this person, but he lost my sale due to his rude treatment of me.

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Lexington Toyota:
I have been having my Toyotas serviced at Lexington Toyota for over 10 years and have bought several there in the last 7 years. Top notch dealer service at local repair shop prices. Very competitive new car pricing.

Was this review helpful to you? Yes | No