From the first time we walked in to driving away with our new leased Prius was a total of 9 days, and that felt like just the right amount of time. Ed Donovan's low-key approach was just what we were looking for, and the leisurely pace at which we proceeded was very comfortable for us. He was helpful but never pushy, attentive but not pressuring - that's a great model for other salespeople to emulate. When it came time to do all the paperwork and pick up the car, Ed was unfortunately ill, but his colleague Bill stepped up and walked me through the procedure and an introduction to the car's operation that was friendly and effiicient. As an added bonus, the terms of the lease itself are also perfectly satisfactory.