I had my splash guard repaired approx 2 yrs ago by Lexington Toyota service center. Recently I noticed part of it hanging down so I brought it back to Lexington Toyota service center. The service department was friendly and told me they replaced and tightened the 5 clamps. They also told me I needed approx $4500 in other repairs (4 new tires and alignment, brakes, belts, etc). I did not have any of this additional work done and instead brought my car to another service center for a second opinion. I knew all this work was not needed because I had recently had a lot of work done on my vehicle (just not at Lexington Toyota) so they did not have any of my repairs on file. I knew I was due to replace 2 of my tires but certainly not 4 (because I just got 2 new tires 6 months prior and again Lexington Toyota would not have record of these repairs). I also had my timing belt, water pump, and some hoses repaired 5 months prior-again, Lexington Toyota was unaware of this. My guess is that instead of the technician actually looking over my car and assessing what was really needed, he/she looked at the mileage of my car and made assumptions based on that. Perhaps, thinking they could take advantage of an older female also had something to do with it. In any case I was not presented with an accurate and, in my opinion, honest assessment of what my car needed. I took my car to another service center where I had the 2 front tires replaced. When I asked them to put the new tires on the rear and move the rear tires to the front (because it's better to have your newer tires on the back of the vehicle) I was told this was not needed because the tires were in such good shape it is as if I have 4 new tires on my vehicle. They also checked all the other repairs that were in question and explained that I did not need anything else at this time. However, they did have to tighten the clamps on my splash guard because one of them had come undone (this is what was "repaired" at Lexington Toyota less than a week prior). Glad I got a second opinion and glad I didn't get $4500 of unnecessary repairs from a service center that is obviously NOT HONEST about what is needed and may possibly prey on older women.
I Recommend This Dealer:
I don't remember any names.
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